EQ For Leadership Effectiveness
EQ For Leadership Effectiveness
EQ For Leadership Effectiveness
Daniel Goleman
CHRIST
Deemed to be University
Emotional Intelligence
Self- Relationship
Management Management
Positive impact
on others
Research supports this
Is Self-Awareness really at the heart of the model?
Self- Relationship
Management Management
• Emotional Self-Control • Developing Others
• Transparency • Inspirational
• Adaptability Leadership
• Achievement • Change Catalyst
Orientation • Influence
• Initiative • Conflict Management
• Optimism • Teamwork &
Collaboration
Self-Awareness
Awareness of one’s emotions, strengths,
weaknesses, needs, drives, values, goals
Cognizant of how feelings affect them, other
people and their job performance
Thirst for constructive criticism and constant
strive for improvement
Self-confident, yet self-deprecating sense of
humor
Self-Regulation
Ability to control impulses and feelings
and channel them in useful ways
Reasonable behavior creating
environment of trust and fairness
Comfort with ambiguity and change
Driven to exceed beyond expectations
Propensity for reflection and learning
Pride/passion for work and organization
Awareness of Others (empathy)
Ability to “walk in the other’s shoes”
and convey understanding
Considers people’s emotions when
making decisions
Deep understanding of importance of
cultural and ethnic differences
Knows nature of relationship key in
coaching and mentoring
Relationship Management
Leader’s task is to get work done through
other people
Friendliness with a purpose: building rapport
and influencing
Importance of networking and building
alliances
Comfort with negotiation, mediation, problem
solving and conflict management
Personal Assessment
Review the slides explaining the 4
components of Emotional Intelligence
and their associated competencies.
What do you believe are your areas of
strength? Your areas of vulnerability?
Professional Benefits of
Emotional Intelligence
• Improved communication