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Electronic Commerce Systems

The document discusses the key aspects of electronic commerce including definitions, scope, technologies, processes, and payment methods. It describes e-commerce as online transactions between businesses, consumers, and partners. The main categories are business-to-business, business-to-consumer, and consumer-to-consumer. It outlines nine essential e-commerce processes including security, personalization, search, content management, payment processing, and collaboration. Electronic payment methods like credit cards, electronic funds transfer, and digital wallets are also summarized.

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Soumitra Chakraborty
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23 views22 pages

Electronic Commerce Systems

The document discusses the key aspects of electronic commerce including definitions, scope, technologies, processes, and payment methods. It describes e-commerce as online transactions between businesses, consumers, and partners. The main categories are business-to-business, business-to-consumer, and consumer-to-consumer. It outlines nine essential e-commerce processes including security, personalization, search, content management, payment processing, and collaboration. Electronic payment methods like credit cards, electronic funds transfer, and digital wallets are also summarized.

Uploaded by

Soumitra Chakraborty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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1

Electronic Commerce Systems


2

Electronic Commerce Fundamentals


3

Electronic Commerce Fundamentals (continued)

 E-commerce
 The online process of developing, marketing, selling, delivering,
servicing, and paying for products & services transacted on
internetworked, global marketplaces of customers, with the
support of a worldwide network of business partners.
4

The Scope of e-Commerce


 Three Basic Categories
 Business-to-Consumer (B2C)
 Business-to-Business (B2B)
 Consumer-to-Consumer (C2C)
5

Scope of e-Commerce (continued)

 Electronic Commerce Technologies

 The Internet, intranets, and extranets are the network


infrastructure or foundation
 Customers must be provided with a range of secure
information, marketing, transaction processing, and payment
services
 Trading and business partners rely on the Internet and extranets
to exchange information and accomplish secure transactions
 Company employees depend on a variety of Internet and
intranet resources to communicate and collaborate
6

Scope of e-Commerce (continued)

 Electronic commerce technologies (continued)

 IS professionals and end users can use a variety of software tools


to develop and manage the content and operations of the
websites and other e-commerce resources
7

Essential e-Commerce Processes


 Nine key components of an e-commerce process architecture
 Access control and security
 Profiling and personalizing
 Search management
 Content management
 Catalog management
8

Essential e-Commerce Processes (continued)

 Key components (continued)


 Payment
 Workflow management
 Event notification
 Collaboration and training
9

Essential e-Commerce Processes (continued)

 Access control and security


 Processes MUST establish mutual trust and secure access
 Authenticating users
 Authorizing access
 Enforcing security features
 Must protect the resources of e-commerce sites from threats
 Hackers
 Theft of passwords or credit card numbers
 System failures
10

Essential e-Commerce Processes (continued)

 Profiling and personalizing


 One-to-one marketing strategy
 Personalized view of the website
 Based on…
o Personal data
o Website behavior and choices
 Used to help authenticate your identity for account
management and payment purposes
11

Essential e-Commerce Processes (continued)

 Search management
 Helps customers find the specific product or service they want
 Software may include a search engine component or a company
may acquire a customized e-commerce search engine
12

Essential e-Commerce Processes (continued)

 Content and catalog management


 Content management software helps companies develop,
generate, deliver, update, and archive text data and multimedia
information
 Frequently takes the form of multimedia catalogs of product
information
 Works with profiling tools to personalize the content of the
website
13

Essential e-Commerce Processes (continued)

 Content and catalog management (continued)


 May be expanded to include product configuration processes
that support mass customization of a company’s products
14

Essential e-Commerce Processes (continued)

 Workflow management
 Workflow software engine
 Predefined sets of business rules
 Roles of stakeholders
 Authorization requirements
 Routing alternatives
 Databases used
 Sequence of tasks
15

Essential e-Commerce Processes (continued)

 Workflow management (continued)


 Workflow systems ensure that..
 Proper transactions, decisions, & work activities are performed
 Correct data and documents are routed to the right employees,
customers, suppliers, and other business stakeholders
16

Essential e-Commerce Processes (continued)

 Event notification
 Most applications are event driven
 New customer’s first visit
 Payment and delivery processes
 Customer relationship & supply chain management activities
 Notifies those concerned when an event occurs that might
affect their status in a transaction
17

Essential e-Commerce Processes (continued)

 Collaboration and training


 Supports the collaboration arrangements & trading services
needed by customers, suppliers, & other stakeholders
 May be provided by Internet-based trading services
18

Electronic Payment Processes

 Processes are complex


 Near anonymous nature of transactions
 Security issues
 Wide variety of debit and credit alternatives
 Wide variety of financial institutions and intermediaries
19

Electronic Payment Processes (continued)

 Web payment processes


 Credit cards
 Purchase orders
 Electronic shopping cart
20

Electronic Payment Processes (continued)

 Electronic funds transfer (EFT)


 Uses a variety of IT to capture and process money and credit
transfers between banks and businesses and their customers
 ATMs
 Pay-by-phone
 Web-based
 PayPal & Bill Point (cash transfers)
 CheckFree and PayTrust (automatic bill paying services)
21

Electronic Payment Processes (continued)

 Electronic funds transfer (continued)

 Electronic bill payment


 Point-of-sale terminals linked to bank EFT systems
22

Electronic Payment Processes (continued)

 Secure electronic payments


 Addresses vulnerability to network sniffers
 Encrypt data passing between customer and merchant
 Encrypt the data passing between the customer and the company authorizing the
credit card transaction
 Secure Socket Layer (SSL)
 Digital Wallet
 Secure Electronic Transaction standard

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