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    Work Order Delivery Operation Guidance: Huawei Technologies Co., Ltd. HUAWEI Confidential

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    Chuks Etoh
    Work Order Delivery Operation GuidanceV1

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    Work Order Delivery Operation Guidance: Huawei Technologies Co., Ltd. HUAWEI Confidential

    Uploaded by

    Chuks Etoh
    151 views10 pages
    Work Order Delivery Operation GuidanceV1

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    Work Order Delivery Operation GuidanceV1

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    © © All Rights Reserved

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    Work Order Delivery Operation GuidanceV1

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    151 views10 pages

    Work Order Delivery Operation Guidance: Huawei Technologies Co., Ltd. HUAWEI Confidential

    Uploaded by

    Chuks Etoh
    Work Order Delivery Operation GuidanceV1

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 10

    Security Level:

    Work order delivery operation guidance

    HUAWEI TECHNOLOGIES Co., Ltd. HUAWEI Confidential Page 1


    Which positions need work order in the delivery field
    Definition of delivery order ：According to the activities of engineering and maintenance, project issues
    work order to delivery staff and delivery center, drive job execution, support project management, task
    management and operation management.
    Project / Delivery Center Work-oriented position Work Order Owner ticket types How to send ticket On-line
    requirement

    Cx PD ISDP action Manual Optional

    Technical Engineer Project TD、TL ISDP activity flow work order Automatic/Manual required
    Delivery Project
    Site engineer Project PCM、RPM ISDP activity flow work order Automatic/Manual required

    Subcontractor Project PCM、RPM ISDP activity flow work order Automatic/Manual required

    MS Project FSE Maintenance TL OWS ticket Automatic/Manual required

    iCare ticket、OWS ticket


    CS Project Maintenance Engineer Maintenance TL Automatic/Manual required

    FSE
    FSC FSC TL iHub ticket、OWS ticket Automatic/Manual required
    Technical Engineer

    （RSC/CSC） Technical Engineer RSC/GSC TL iHub ticket Automatic/Manual required

    Platform stuff platform Dep manager ISDP action、OWS ticket Manual Optional

    HUAWEI TECHNOLOGIES CO., LTD. Page 2


    Work order data digitization operation plan
     What to see  How to see
    ① stuff see work order ： Analyze employee work order coverage, work order
    Work order digital operation
    completion rates, work order completion rates from regional, representative,
    and project dimensions
    Project delivery dashboard ② work order check stuff： Analyze staff coverage, staff efficiency, and staff
    (Work Order in ISDP、Action in ISDP） time deviations based on work order categories
    ③ Work Standardization：Enhance standard and work order standard working
    hours, reduce non-normative work orders and adjust working hours
    baselines
    Scene integration dashboard
    (Digital operation in OWS）  Where is the data
    Other system database Permission-based control
    SSAS Analysis Services Power BI Dashbord
    Data Lake
    Power BI Server
    1. HQ complete Power BI
    ISDP database foreground dashboard
    Real-time
    Remote deliverydashboard Synchronized
    every day synchronization
    development
    2. HQ publish Power BI
    model
    (Digital operation in iHUB）
    Local Excel data source Power BI Desktop
    1. Custom development based
    on released models
    2. User builds based on local
    User-developed data source

    HUAWEI TECHNOLOGIES CO., LTD. Page 3


    Work order data digitized key indicators of operation
     Ticket coverage
    Work order digital operation
    (no ticket, saturation)  Work Order receipt timely rate  Work order standard rate  Work Order closed timely rate

    http://10.204.167.115/REPORTS/powerbi/sar%20panel/sar%20workorder%20panel/south%20africa%20region%20workorder%20panel/%E5%9C%B0%E5%8C%BA%E9%83
    %A8%E5%B7%A5%E5%8D%95%E7%9C%8B%E6%9D%BF?rs:embed=true
    HUAWEI TECHNOLOGIES CO., LTD. Page 4
    Work Order Data- Resource Evaluation
    1) Rep PMO / NTD routine operate and release work order data, analysis staff efficiency, develop inefficient staff
    improvement program, and continuously improve project delivery efficiency.
    2) Regional PMO / NTD / HR should routinely conduct operational analysis of data, formulate delivery efficiency
    improvement methods and optimize order management rules to guide the project team to continuously improve
    the delivery efficiency
    NO. Evaluation Item Indicator Definition

    1 Work Saturation Personal actually total work orders complete time / monthly standard working hours

    2 Timely completion rate Personal work orders numbers / total work order numbers of project.

    3 Work order efficiency Personal average numbers of daily work orders / project average numbers of daily work orders
    The project leaders routinely check work efficiency, focusing on stuffs whose work saturation or timely completion rate is less than 50%,
    stuffs whose work order efficiency ranking last 10% based on the same type of work order, stuffs that don’t have work order for one week.
    For above staff，project leaders should promptly analyze and counseling staff and develop work efficiency improvement plan.
    Project evaluation rules，Based on three dimensions scoring ：work saturation, timely completion rate and work order efficiency
    Evaluation score = work saturation × 50 + timely completion rate × 30 + work order efficiency × 20
    The evaluation score is referred for performance evaluation, in principle, if the the evaluation score of the project group ranked lower than
    the top 30%, the evaluation score is not higher than 4 points, ranking behind 30%, evaluation is not higher than 2 points. (5 points totally)

    HUAWEI TECHNOLOGIES CO., LTD. Page 5


    Operating instructions （ How to create an activity flow -CT）
    HQ has completed many scene activity flow templates ，PM can use it as below：

    Introduce the
    1 template

    2
    选择需要引入的模板

    HUAWEI TECHNOLOGIES CO., LTD. Page 6


    Operating instructions （ How to create an activity flow -CT）
    HQ has completed many scene activity flow templates ，PM can use it as below：

    引入模板

    1 选择条目

    2

    HUAWEI TECHNOLOGIES CO., LTD. Page 7


    Used Guidance (manual invoice batch import)
    Temporary work orders can be batched import

    HUAWEI TECHNOLOGIES CO., LTD. Page 8


    Common mistakes
    Creating an activity flow does not apply to Activities do not bind standard activities except milestone must be set
    template introductions and standard milestones and tools lead time,if lead time is 0，the workoder
    activities. will do not have planned start time.
    which is not right.

    Create Ticket by hand instead of selecting


    a standard campaign name

    HUAWEI TECHNOLOGIES CO., LTD. Page 9


    Thank you
    www.huawei.com

    Copyright©2011 Huawei Technologies Co., Ltd. All Rights Reserved.


    The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and
    operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments
    to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose
    only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

    HUAWEI TECHNOLOGIES CO., LTD.

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