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Presented By:Aneesh Ayappan, Ashish, Anoopdas & Shermi

Quality circles are small groups of employees who voluntarily meet regularly to identify, analyze, and resolve work-related issues. They were first established in Japan in 1962 and aim to develop employee skills, confidence, and commitment to improving quality and productivity. Quality circles typically have 8-10 members from the same work area who meet weekly for an hour under the guidance of a facilitator. The circles work to solve problems and enhance performance, with defined roles for top management, a steering committee, coordinators, facilitators, circle leaders, and members. Quality circles can positively impact human relations, workplace morale, job interest, teamwork, quality, productivity, and problem-solving abilities.

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349 views9 pages

Presented By:Aneesh Ayappan, Ashish, Anoopdas & Shermi

Quality circles are small groups of employees who voluntarily meet regularly to identify, analyze, and resolve work-related issues. They were first established in Japan in 1962 and aim to develop employee skills, confidence, and commitment to improving quality and productivity. Quality circles typically have 8-10 members from the same work area who meet weekly for an hour under the guidance of a facilitator. The circles work to solve problems and enhance performance, with defined roles for top management, a steering committee, coordinators, facilitators, circle leaders, and members. Quality circles can positively impact human relations, workplace morale, job interest, teamwork, quality, productivity, and problem-solving abilities.

Uploaded by

Shermi Enjoying
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Presented By :Aneesh Ayappan, Ashish, Anoopdas &

Shermi
What is Quality Circle……..?
Quality Circle is one of the employee participation
methods. It implies the development of skills,
capabilities, confidence and creativity of the people
through cumulative process of education, training,
work experience and participation. It also implies the
creation of facilitative conditions and environment of
work, which creates and sustains their motivation and
commitment towards work excellence. Quality Circles
have emerged as a mechanism to develop and utilize
the tremendous potential of people for improvement in
product quality and productivity.
History of Quality Circle
 Quality circles were first established in Japan in 1962,
and Kaoru Ishikawa has been credited with their
creation.
 The movement in Japan was coordinated by the
Japanese Union of Scientists and Engineers (JUSE).
 The use of quality circles then spread beyond Japan.
Quality circles have been implemented even in
educational sectors in India and QCFI (Quality Circle
Forum of India) formulated in 1982, is promoting such
activities.
Characteristics of QC
 Small group of employees – optimum of 8-10 members
 Members are from same work area or doing similar
type of job.
 Membership is voluntary
 Meet regularly for an hour every week
 They meet to identify, analyze, and resolve work
related problems
 Resolve work related problems, leading improvement
in their total performance.
 Quality circle enrich the work life of the employees
Structure of Quality Circle
Roles and Responsibility
Top management :The success of the quality circles
depends solely on the attitude of the Top management
and plays an important role to ensure the success
of implementation of quality circles in the organization.
• Steering committee: This is at the top of the
structure. It is headed by a senior executive and includes
representatives from the top management personnel and
human resources development people. It establishes
policy, plans and directs the program and meets usually
once in a month.
• Coordinator :He may be a Personnel or Administrative
officer who co-ordinates and supervises the work of the
facilitators and administers the programme.
Cont…
Facilitator: He may be a senior supervisory officer. He co-
ordiates the works of several quality circles through the Circle
leaders.
Leader :Leaders may be from lowest level workers or
Supervisors. A Circle leader organizes and conducts Circle
activities.
Members: They may be staff workers. Without circle
members the porgramme cannot exist. They are the lifeblood
of quality circles. They should attend all meetings as far as
possible, offer suggestions and ideas, participate actively in
group process, take training seriously with a receptive
attitude. The roles of Steering Committee, Co-0rdinator,
Facilitator, Circle leader and Circle members are well defined.
THE IMPACT OF QUALITY CIRCLE
 Improvement of human relations and workplace
morale
 Promotion of work culture
 Enhancement of job interest
 Effective team work
 Reducing defects and improving quality
 Improvement of productivity
 Enhancing problem solving capacity
 Improving communication & interaction
 Catalyzing attitude change
 Promotion of personal & leadership development
Introducing Quality Circle in an
Organization
 Selling the Idea of Quality Circle:

Constitution of Quality Circles:

 Analysis of Quality Problems:

Problem Solving:

Presentation of Suggestions to the Management:

Implementation:

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