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    Oral / Verbal Communication

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    Akash

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    © All Rights Reserved
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    Oral / Verbal Communication

    Uploaded by

    Akash
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    40 views20 pages

    Oral / Verbal Communication

    Uploaded by

    Akash

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    ORAL / VERBAL COMMUNICATION

    ORAL COMMUNICATION
     Oral communication is the communication
    where the message or information exchanges
    by spoken words.
     It can be done by both face to face and through
    mechanical devices.
     In an organization face to face communication
    can be done through conferences, seminars,
    meetings, group discussion, personal interview,
    etc.
    ADVANTAGES OF ORAL COMMUNICATION

     Time saving
     More personal & Informal

     Cost effective/Economical

     Minimum Resources

     Prompt Reply/Feedback

     Flexibility-The only way out during


    emergencies.
    LIMITATIONS OF ORAL COMMUNICATION

     A word once uttered cannot be taken back


     Distance

     Information Overload

     No legal validity/evidence

     Hard to control voice /pitch

     More prone to physical noise

     Serious deliberation is not possible


    PRONUNCIATION
    Export- Expert leather- lather
    curse- coarse (bubbles/foam)
    (rough/crude) net- nut,
    empire- umpire lest (that)-last
    Fled(runaway)- Flood vest- vast (huge/gigantic)
    Form- Firm(solid/fixed) steady (fixed/uniform)-study
    hell- hull (body of ship) call- curl (Twist)
    Many- money ready- ruddy(fresh red)
    Shirts- shorts deft (clever/skillful)- daft (silly)
    Walk- work lawn-learn
    PRINCIPLES OF SUCCESSFUL ORAL
    COMMUNICATION
    1. Concise information
    2. ‘You’ attitude
    3. Precision (correctness/Accuracy)
    4. Logical order (reasonable)
    5. No Jargons
    6. Avoid Latin and French
    ELEMENTS OF ORAL COMMUNICATION

     In any oral communication, there are two major


    activities that people are involved in:
     Listening

     Speaking/ Presenting
    LISTENING PROCESS

    HEARING

    INTERPRETATION

    EVALUATION

    RESPONSE
    LISTENING
     Listening is a process of receiving, interpreting,
    and reacting to the message received from the
    sender.
     In any conversation, more than speaking, a person
    has to listen. A bad listener can never be a good
    speaker.
     As the speaker has the responsibility to make to
    be understood, so the listener has the
    responsibility to be attentive and make effort to
    understand.
     Among all skills of communication, listening is the
    most important.
    IMPORTANCE OF LISTENING
     Careful listening leads to effective learning.
    Today’s knowledge based organizations that
    promote learning, lay a lot of emphasis on
    listening skills.
     The emphatic look in the eyes of the listener(s)
    assures the speaker that the audience is
    taking interest. This acts as a strong motivating
    force, which induces him/her to perform even
    better.
     To become a successful speaker, one has
    to be a good listener.
     Bad listening leads to confusion, chaos
    and misunderstanding.
    TYPES OF LISTENING
    1. Passive listening: Being at the lowest level, this
    type of listening involves the lowest engagement
    or intensity of listening. The person appears to
    be listening without any response.
    2. Responsive listening: In this type the speaker
    gets verbal or non-verbal indicators that the
    audience is listening.
    3. Selective listening: It is about selectively
    attending to only a portion of the information
    being given by the speaker.
    4. Attentive listening: This type of listening
    involves probing (intersted/inquiring)
    questions and seeking further information
    from the speaker. The listener is completely
    engaged and comprehend (Know/realize) the
    information at a deeper level.
    5. Active listening: Such type of listening requires
    listeners to engage not only their intellect in
    listening, but also their emotions. There is an
    attempt by the listeners to understand the
    content of the message, comprehend(know) it
    and derive conclusion from it.
     Emphatic listening: This type involves listening
    at the deepest level. At this level, the listener
    tries to listen & understand the speaker’s
    intent. (goal/aim)
    BE AN EFFECTIVE PRESENTER

     Try to present facts


     Keep to the point

     Keep the listener’s interest in mind

     Support your point with suitable examples

     Make eye contact

     Avoid being vague/unfocussed


    ORAL COMMUNICATION TYPES
    Oral communication

    Through
    Face to Face Equipment

    Discussions Mobiles
    phones

    Lectures Landline
    phones

    Meetings
    Teleconferencing

    Seminars
    intercoms

    Interviews

    Presentations
    CONVERSATION CONTROL

     Conversation control involves skills of listening


    and talking in a positive and meaningful way at
    an appropriate time.
     Broadly speaking, conversation control helps us
    carry on and conclude our conversation
    (dialogue/discussion) effectively on a note of
    satisfaction as a result of mutual
    understanding and agreement.
    IN BUSINESS FOLLOWING SKILLS ARE
    REQUIRED OF CONVERSATION CONTROL
     How to sell or buy.
     How to negotiate.
     How to interview.
     How to participate in a meeting.
     How to disagree without being rude.
     How to protest without offending.
     How to compliment.
     How to response to personal criticism.
    CUES & CLUES

     Cues-A keyword or phrase a person uses when


    he/she wants to indicate that something is
    important to him/her.
     Clues- A word or a set of words that someone
    else gives to us.
     Example-
    REFLECTION & EMPATHY (SYMPATHY)

     You have indeed seen the issue from his/her


    point of view
     Positive body language

     Make eye contact

     Lean Forward

     Speak as a person with genuine feelings

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