ORAL / VERBAL COMMUNICATION
ORAL COMMUNICATION
Oral communication is the communication
where the message or information exchanges
by spoken words.
It can be done by both face to face and through
mechanical devices.
In an organization face to face communication
can be done through conferences, seminars,
meetings, group discussion, personal interview,
etc.
ADVANTAGES OF ORAL COMMUNICATION
Time saving
More personal & Informal
Cost effective/Economical
Minimum Resources
Prompt Reply/Feedback
Flexibility-The only way out during
emergencies.
LIMITATIONS OF ORAL COMMUNICATION
A word once uttered cannot be taken back
Distance
Information Overload
No legal validity/evidence
Hard to control voice /pitch
More prone to physical noise
Serious deliberation is not possible
PRONUNCIATION
Export- Expert leather- lather
curse- coarse (bubbles/foam)
(rough/crude) net- nut,
empire- umpire lest (that)-last
Fled(runaway)- Flood vest- vast (huge/gigantic)
Form- Firm(solid/fixed) steady (fixed/uniform)-study
hell- hull (body of ship) call- curl (Twist)
Many- money ready- ruddy(fresh red)
Shirts- shorts deft (clever/skillful)- daft (silly)
Walk- work lawn-learn
PRINCIPLES OF SUCCESSFUL ORAL
COMMUNICATION
1. Concise information
2. ‘You’ attitude
3. Precision (correctness/Accuracy)
4. Logical order (reasonable)
5. No Jargons
6. Avoid Latin and French
ELEMENTS OF ORAL COMMUNICATION
In any oral communication, there are two major
activities that people are involved in:
Listening
Speaking/ Presenting
LISTENING PROCESS
HEARING
INTERPRETATION
EVALUATION
RESPONSE
LISTENING
Listening is a process of receiving, interpreting,
and reacting to the message received from the
sender.
In any conversation, more than speaking, a person
has to listen. A bad listener can never be a good
speaker.
As the speaker has the responsibility to make to
be understood, so the listener has the
responsibility to be attentive and make effort to
understand.
Among all skills of communication, listening is the
most important.
IMPORTANCE OF LISTENING
Careful listening leads to effective learning.
Today’s knowledge based organizations that
promote learning, lay a lot of emphasis on
listening skills.
The emphatic look in the eyes of the listener(s)
assures the speaker that the audience is
taking interest. This acts as a strong motivating
force, which induces him/her to perform even
better.
To become a successful speaker, one has
to be a good listener.
Bad listening leads to confusion, chaos
and misunderstanding.
TYPES OF LISTENING
1. Passive listening: Being at the lowest level, this
type of listening involves the lowest engagement
or intensity of listening. The person appears to
be listening without any response.
2. Responsive listening: In this type the speaker
gets verbal or non-verbal indicators that the
audience is listening.
3. Selective listening: It is about selectively
attending to only a portion of the information
being given by the speaker.
4. Attentive listening: This type of listening
involves probing (intersted/inquiring)
questions and seeking further information
from the speaker. The listener is completely
engaged and comprehend (Know/realize) the
information at a deeper level.
5. Active listening: Such type of listening requires
listeners to engage not only their intellect in
listening, but also their emotions. There is an
attempt by the listeners to understand the
content of the message, comprehend(know) it
and derive conclusion from it.
Emphatic listening: This type involves listening
at the deepest level. At this level, the listener
tries to listen & understand the speaker’s
intent. (goal/aim)
BE AN EFFECTIVE PRESENTER
Try to present facts
Keep to the point
Keep the listener’s interest in mind
Support your point with suitable examples
Make eye contact
Avoid being vague/unfocussed
ORAL COMMUNICATION TYPES
Oral communication
Through
Face to Face Equipment
Discussions Mobiles
phones
Lectures Landline
phones
Meetings
Teleconferencing
Seminars
intercoms
Interviews
Presentations
CONVERSATION CONTROL
Conversation control involves skills of listening
and talking in a positive and meaningful way at
an appropriate time.
Broadly speaking, conversation control helps us
carry on and conclude our conversation
(dialogue/discussion) effectively on a note of
satisfaction as a result of mutual
understanding and agreement.
IN BUSINESS FOLLOWING SKILLS ARE
REQUIRED OF CONVERSATION CONTROL
How to sell or buy.
How to negotiate.
How to interview.
How to participate in a meeting.
How to disagree without being rude.
How to protest without offending.
How to compliment.
How to response to personal criticism.
CUES & CLUES
Cues-A keyword or phrase a person uses when
he/she wants to indicate that something is
important to him/her.
Clues- A word or a set of words that someone
else gives to us.
Example-
REFLECTION & EMPATHY (SYMPATHY)
You have indeed seen the issue from his/her
point of view
Positive body language
Make eye contact
Lean Forward
Speak as a person with genuine feelings
