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Quality Assurance and Quality Control

This document discusses quality assurance and quality control. It defines key terms, outlines the producer and customer views of quality, and distinguishes between quality assurance and quality control. Quality assurance focuses on preventing problems through process improvement, while quality control checks for defects. The document recommends gaining skills through a 70-20-10 approach of experiential, relational, and traditional learning including certifications, conferences, coaching, and project assignments.

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Rohail Afzal
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184 views21 pages

Quality Assurance and Quality Control

This document discusses quality assurance and quality control. It defines key terms, outlines the producer and customer views of quality, and distinguishes between quality assurance and quality control. Quality assurance focuses on preventing problems through process improvement, while quality control checks for defects. The document recommends gaining skills through a 70-20-10 approach of experiential, relational, and traditional learning including certifications, conferences, coaching, and project assignments.

Uploaded by

Rohail Afzal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Quality Assurance and

Quality Control

1
Approach

 Definition of Terms

 Skills/Competencies that make QA/QC


practitioners successful

 Ways to acquire/maintain these skills

2
What Exactly is Quality?

From CSQA Body of Knowledge


 Producer’s View of Quality
 Customer’s View of Quality

3
What Exactly is Quality?

From CSQA Body of


Knowledge
 Producer’s View of Quality
• Doing the right thing
• Doing it the right way
• Doing it right the first
time
• Doing it on time without
exceeding cost
 Customer’s View of Quality 4
What Exactly is Quality?

From CSQA Body of Knowledge


 Producer’s View of Quality
 Customer’s View of Quality
• Receiving the right product
for their use
• Being satisfied that their
needs have been met
• Meeting their expectations
• Being treated with integrity,
courtesy and respect 5
Quality Assurance vs.
Quality Control
From CSQA Body of Knowledge
“Very few individuals can differentiate between
quality control and quality assurance. Most quality
assurance groups, in fact, practice quality control….”
“Quality means meeting requirements and meeting
customer needs, which means a defect-free product
from both the producer’s and the customer’s
viewpoint. Both quality control and quality assurance
are used to make quality happen.”

6
Quality Assurance vs.
Quality Control
Question:
How do you hear the terms
“QA” and “QC” used or confused
around you?

7
Quality Assurance vs.
Quality Control
From CSQA Body of Knowledge
Quality Control (QC):
 processes and methods used to
compare product quality to
requirements and applicable standards
 action taken when a nonconformance is
detected
 reviews and testing, focus on detection/
correction of defects before shipment of
products
8
Quality Assurance vs.
Quality Control
From CSQA Body of Knowledge
Quality Assurance (QA):
 set of activities, including
facilitation, training, measurement
and analysis
 provides confidence that
processes are established and
continuously improved , to produce
products or services that conform
to requirements and are fit for use
9
Quality Assurance vs.
Quality Control
From CSQA Body of Knowledge
Quality Assurance (QA):
 staff function; prevents problems by heading
them off
 promotes quality concepts, quality attitudes
and discipline for management and workers
 requires knowing how to make people
conscious of the personal and organizational
benefits of quality
 faces major impediments from results-oriented
management (perception of little need for a
function that emphasizes managing and
controlling processes)
10
Quality Assurance vs.
Quality Control
Are these activities QA or QC?
QC performance testing software

conducting an internal audit of the performance test


QA
process
QC writing test plans
QA training staff on the document review process

 writing requirements documents

QC conducting document reviews on project work products

QA analyzing patterns of defects captured in


document reviews
11
QA vs. QC Skills
What do I want a quality control
practitioner to be good at?
 breaking things! (to improve
product quality)
 attention to detail
 technical skills: relevant
platforms, apps, languages,
tools

12
QA vs. QC Skills
What do I want a quality control
practitioner to be good at?
The discipline of testing
 test planning, design, execution
 risk analysis
 white box vs. black box testing
 agile test techniques (where
appropriate)
 exploratory testing
13
QA vs. QC Skills
What do I want a quality assurance
practitioner to be good at?
 improving how we do things! (to improve
process quality)
 ambassadors, diplomats
 trainers
 patient and persistent
 knowledge of process maturity models
(CMMI, ISO 9001)
 in-depth experience in multiple roles in
SDLC and business
14
Skills Attainment &
Maintenance
How do I get these skills?

70/20/10 approach to adult learning


 70% experiential: hands-on
opportunities
 20% relational:
coaching/mentoring
 10% traditional: formal training

15
Skills Attainment &
Maintenance
What: Traditional learning (10%)
 Certifications and certification prep courses
• QAI CSQA, CSTE; ASQ
 Vendor courses
• SQE, ESI, IIST
 Conferences
• SQE STAR, QAI/ASQ
International/Regional

16
Skills Attainment &
Maintenance
How:
 National/local organization
memberships/meetings
 Web page/mail list
 Peer references

17
Skills Attainment &
Maintenance
What: relational learning (20%)
 Job shadowing
 Time with SMEs
 Formal coaching/mentoring

18
Skills Attainment &
Maintenance
How:
 Formal company program
 Approach manager or a
coworker who does it well
 Extracurricular coaching

19
Skills Attainment &
Maintenance
What: Experiential Learning (70%)
 Project assignments
 Process improvement teams
(PITs)
 Committees

20
Skills Attainment &
Maintenance
How:
 Ask manager to help with
upcoming opportunities
 Join Process Improvement
Team (PIT)
 Participate in/organize
committees/initiatives

21

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