ServoBox

ServoBox
Web Hosting Company

Company Profile

Racquel R. Dolde
Hosting Consultant - Servobox Hosting Company
Unit 1707 One San Miguel Avenue #1 San Miguel
Avenue cor Shaw Boulevard Ortigas Center
Pasig City
Tel. 7066139
[email protected]
 Introduction

Company Profile
WebFocus Solutions, Inc. Company is a Philippine-based IT company specializing in offering
web hosting solutions to organizations of various sizes. ServoBox stands above the rest of other
hosting companies by being the lowest cost, the most customer-oriented hosting company in
the Philippines. Our alliance in the US is one of the biggest in the world in providing hosting
solutions. This gives us access to the finest data structure in the world. Established in 2001, our
company currently host the websites of some of the most high profile companies and
organizations in the country.
Our company believes in giving the best customer service to our clients. This means providing
consistent quality service, helping the clients with all their questions, problems, and suggesting
the best hosting package to meet their requirements, and being readily available to offer technical
support.

Our Technical Qualifications

Our Understanding of your needs
Network Performance

Our network is built on a series of dedicated links between all of our facilities using multiple high-
speed connections. Our 10GB/OC192 network architecture provides a superior IT platform to
support your online business growth and new technology innovations. We have strategic peering
relationships with over 500 networks and we utilize four Tier 1 upstream providers - Level 3,
Savvis, AT&T and Sprint - to ensure continued high performance. Peering lets us reduce latency
between the networks, avoid additional third-party network costs, and pass the savings on to you.

Data Center

Our data center is geographically located near an internet exchange point to minimize traffic
hops and optimize performance.

Regulated Climate Control

Our HVAC (Heating Ventilation Air Conditioning) systems have full particle filtering and
humidity control. The environment within the dedicated hosting data center is maintained at
a cool 68 degrees to ensure that your server is functioning at its best in an optimal
environment.
Backup Power Systems
We do not rely upon the local power grid to guarantee uptime. Our data centers' on-site,
diesel-powered generators and centralized Uninterruptible Power Systems (UPS) provide
power conditioning and ensure uninterrupted dedicated hosting data center operation.

Security
Monitored closed circuit television and 24x7 onsite security personnel guard the facility while
military-grade pass card access and biometric handscan units provide further layers of
security.

Support Personnel
Network Operations Center (NOC) staff monitors the network 24x7, with network engineers
available at any time in the event of an emergency. You have access to phone or online support
at any time of the day or night.
 Our Understanding of your needs

We have designed our proposal to be responsive to what our customers needs. Based on our
needs-analysis, your existing website and our own research of the market we have the
following assessment of your requirements:

• You need to be assured that your site should be up and running 100% of the time
• You need to ensure that there are support you can rely on when technical concerns arises
• You need to ensure that hardware specifications is of importance for the site to perform as
. expected
• You need to ensure that your hosting provider will always be there for your online (website)
presence in the market as it is crucial for your business

Our Recommendations

Below is the specifications of our recommendation for your requirements. We provide our clients
options which will tailor-fit to their specific needs. Should there be a technical specifications you would
like to add we are open for your suggestions.

Option 1 Value Package

Operating System Windows 2003 STD Edition

Processor Intel Celeron 1.7 GHz

RAM 1GB RAM

Hard Drive 1 x 80GB PATA HD

IP 1 IP Address

Monthly Bandwidth 500 GB

Setup Fee Free setup

Monthly Pricing Php 8,500.00

 Option 2 Package 1 – Entry Level
Windows Server 2003: STD
Operating System
edition or RedHat ES 4.0

Processor P4 – 3.0 Ghz

RAM 1GB RAM

2 x 100GB SATA Hard Drive,
Hard Drive
RAID 1

IP 2 IP Address

Monthly Bandwidth 500 GB

Setup Fee Free setup

Monthly Pricing Php 14,500.00

Terms of payment Quarterly

 Option 2 Package 2 – Business Level
Windows Server 2003: STD
Operating System
edition or RedHat ES 4.0

Processor P4 – 3.0 Ghz

RAM 1GB RAM

2 x 250GB SATA Hard Drive,
Hard Drive
RAID 1

IP 2 IP Address

Monthly Bandwidth 1 Terabyte

Setup Fee Free setup

Monthly Pricing Php 19,500.00

Terms of payment Quarterly

 Service Level Agreement (SLA)

WebFocus Solutions, Inc. is committed to provide services to its customers at a standard of

excellence commensurate with the best practice in the industry’s network uptime and server
availability of the importance. The following service levels are designed to assure WebFocus
Solutions, Inc. customers of ultimate performance and maximal uptime.

Server Hardware Replacement

WebFocus guarantees the functioning of all Dedicated Hardware and will replace any failed
component at no cost to the customer within four hours following WebFocus receipt of
customer’s trouble ticket concerning the Dedicated Hardware (Replacement Guarantee).
Dedicated Hardware means the Processor(s), RAM, Hard disk(s), motherboard, NIC card and
other related hardware listed in the service. Replacement Guarantee does not include the time
required to rebuild a RAID array or the reload of the operating systems and applications or
changes to Dedicated Hardware during Maintenance, as defined below.

Power and HVAC Availability

WebFocus guarantees that its power and HVAC systems will be available 100% of the time in
a given month, excluding Maintenance, as defined below. “Infrastructure Downtime” means:
(a) the WebFocus power or HVAC systems are not available and (b) Customer submits a
WebFocus trouble ticket detailing the unavailability of the WebFocus power or HVAC systems
resulting in customer downtime. Infrastructure Downtime does not include downtime issues
related to power supplies on Customer’s server.

100% Network Uptime

WebFocus guarantees that the WebFocus network will be available 100% of the time,
excluding Maintenance, as defined below. Customers are eligible for a credit for Network
Downtime for any breach of this guarantee, which can be verified by WebFocus’s technical
support team. “Network Downtime” is defined as an inability to transmit and receive data
caused by failure of network equipment managed and owned by WebFocus, excluding
Maintenance.

Service Credit

WSI will provide equivalent credit of the duration of the failure, applied against fees for the
service subject to the network failure. For example, where applicable pursuant to this SLA: a
failure lasting eight (8) hours would result in credit of eight hours of free service; a Failure
lasting fifteen (15) minutes would result in 15 minutes credit. No credit will exceed the
equivalent credit of customers’ fees for such service.

Exceptions

The guarantee does not apply if Infrastructure Downtime or Network Downtime is caused by:
(i) actions of the Customer or others authorized by Customer to use the Service under the
Agreement; (ii) the failure of power facilities , equipment, systems or connections not provided
by WebFocus;(iii) the failure of Third Party Service to WebFocus’s network; (iv) application,
software, or operating system failure, (v) the result of network maintenance activity, (vi) Denial
of Service attack, hacker activity, or other malicious event or code targeted against WebFocus
or a WebFocus Customer, or (vii) failure of any Network or Internet Infrastructure not owned or
managed by WebFocus Server hardware replacement guarantee does not include time
required to perform data restores and backups if applicable.
Cont…

Maintenance

“Maintenance” means Scheduled Maintenance or Emergency Maintenance. “Scheduled

Maintenance in the WebFocus Data Center (a) of which the customer is notified at least 24 hours in
advance, (b) that is performed during WebFocus’s standard maintenance windows. “Emergency
Maintenance” means any maintenance in the WebFocus data center that: (a) in WebFocus’s sole
discretion, is necessary to avoid an immediate threat to the WebFocus Data Center or Customer’s
server and (b) of which Customer is notified. Any Emergency maintenance in excess of 2 hours per
event will count as Network Downtime.

Reporting of Problems

WebFocus provides technical support 24 hours a day except on Saturday and Sundays. We
encourage our customers to email their problems to [email protected] or in case of
emergency, the customer can call our hotline at +63(2)706.5796. During weekends, you may call
our Tech Support Team at +63(2)706.5796 and +63922-3308373.

Support Response Time

• Emergency Tickets- 60 minutes

The Following are the EMERGENCY categories:

i. Server down
ii. Packet loss
iii. Routing Issue

• All other tickets – 240 minutes

A ticket number will automatically be provided to the Customer promptly after ticket creation, and
Technical Support personnel will review the support request within the time frame listed above. WSI
may re classify any ticket misclassified as falling into one of the EMERGENCY categories listed
above, and such tickets will not qualify for EMERGENCY treatment.

Support Level of Description

Level 1 - Entry level technical support

Level 2 - Dedicated Hosting server support related to minor server issues of WEB, DNS, Mail and

Database problem
Level 3 - Dedicated Hosting server installations, configuration Maintenance and responsible in
supporting server major issues for both software (e.g. WEB, DNS, MAIL and DATABASE and
hardware (e.g. HARDISK, MEMORY and NETWORK CONNECTIVITY)

This SLA and all WebFocus Services are subject to the WebFocus Solutions, Inc.
Terms of Service.
Copyright 2008 WebFocus Solutions, Inc.
 Our Portfolios (Partial List)

Dedicated Server and

Shared Hosting

Unilever Philippines unilever.com.ph Jonji Villanueva 588-7277

Business World Publishing businessworld.com.ph Rina Dado 535-9925
Abante Tonite abante-tonite.com Melchor Mandap 527-3366
Enderun Colleges Inc. enderuncolleges.com Ross Sapida 638-5555
Siemens Philippines siemens.com.ph Mylene Acosta 814-9914
Energy Regulatory Commission erc.gov.ph Saturnino Juan 631-5818
Honda Cars Caloocan hondakal.com Jae Elleazar 366-5701
Philippine Tourism Authority philtourism.gov.ph Godofredo Lapuz Jr.
Slimmers World slimmersworld.com.ph Maricar Tadena
RPN9 TV Station rpn9.com Resty Gapusan
Hangten Philippines Inc. hangten.com.ph Joseph Palima
Promac promac.com.ph Luis Lim
Rebisco Corporation rebisco.com.ph Daniel Casuga
Fitness First fitnessfirst.com.ph Dean Badana