Scribd
Upload
132 views9 pages

Document Company Profile DSO

The document summarizes PT Astra International Tbk's Daihatsu sales operations in Indonesia. It discusses Astra's Daihatsu dealership network and service center facilities. It also provides a flowchart outlining Astra's customer service procedures for vehicle repairs, from initial customer contact through repair completion and payment.

Uploaded by

faisal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
132 views9 pages

Document Company Profile DSO

The document summarizes PT Astra International Tbk's Daihatsu sales operations in Indonesia. It discusses Astra's Daihatsu dealership network and service center facilities. It also provides a flowchart outlining Astra's customer service procedures for vehicle repairs, from initial customer contact through repair completion and payment.

Uploaded by

faisal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 9

ASTRA WAS FOUNDED ON FEBRUARY 20, 1957

by
The late TJIA KIAN TIE
WILLIAM SOERYADJAYA

AS A SMALL FIRM
TRADING AGRICULTURAL PRODUCT
PT ASTRA INTERNATIONAL Tbk
Established 1957, Fully public company, +/-95,000 employees

Automotive Business Non Automotive Business

ASTRA MOTOR I - HONDA ASTRA HEAVY EQUIPMENT

ASTRA MOTOR II - TOYOTA ASTRA RESOURCES-


AGRIBUSINESS & WOODBASED

ASTRA MOTOR III :


1.DAIHATSU ASTRA SYSTEM 1 -
2.ISUZU INFORMATION TECHNOLOGY
3.PEUGEOT
4.NISSAN DIESEL
5.BMW ASTRA FINANCE

ASTRA MOTOR IV – AUTOMOTIVE COMPONENT ASTRA SYSTEM II-


INFRASTRUCTURE
PT ASTRA INTERNATIONAL Tbk – DAIHATSU SALES OPERATION
Main Product Line Up
Compact Car for Low Market Segment
1400

111
1200
Man Power Daihatsu 80

Astra, Dealers, Authorized & Binaan


1000 247 398

2006 2007 800

App 367 231


M3 512 563 600 512

M2 247 398 563

M1 80 111 400

TOTAL 1206 1303


200 367
231

0
2006 2007
App M3 M2 M1
Jaringan Bengkel Daihatsu
Astra, Dealers, Authorized & Binaan 2006

NASIONAL
ASTRA 35
DWS 40
AWS 43
BINAAN 29
TOTAL 147
Facilities

Service Counter with 7 reception table,


comfortable Waiting Room for customer
with separate Smoking Room
Facilities

stall Work shop with modern equipment


and in compliance with EHS regulation
SISTEM PROSEDUR PELAYANAN PELANGGAN
PELANGGAN SERVICE CCR KEPALA MEKANIK PART ADM KEPALA
ADVISOR REGU MAN BENGKEL BENGKEL
Menghubungi
bkl - Cek jenis pkrjan Menyiapkan
- Order part Part booking
- Konfirmasi jadwal

Datang ke
bengkel
- Diagnosa
- Cek status -Pembagian kerja Menyiapkan -Tagih part
-Estimasi selesai part -Tghn ke
-Kebutuhan part -Ttd invoice
Billing
-Tentukan
discount
-Dengar keluhan -Pembagian kerja
Menyetujui -Kerjakan order
-Cek part -Estimasi selesai
pekerjaan -Ambil part
-Estimasi biaya -Kebutuhan part -Konfirmasi
-Work order
pkrjan
-Penjelasan
pekerjaan

-Cek hasil -Order selesai


-Tulis saran -Atur part bekas
-Lapor pekerjaan -Info ke KARU
Hubungi cust, -Bagikan tugas
Service -Cek hasil -Cek kebersihan
-Cek dokumen kendaraan
selesai -Hubungi cust
-Cek hasil
-Input data
-informasi -Tagih part
-Serahkan -Periksa
tagihan ke tagihan
-Siapkan dokumen
Billing -Terima pemba
Menerima -Berikan saran
yaran
kendaraan -Pembayaran
-Serahkan
kendaraan

You might also like