LISTENING

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 Overview
• Definitions - Sushant
• Fallacies about Listening – Jaywant
• Fast Facts - Jaywant
• Types of Listening - Umang
• Steps of Listening – Ranjita/Tanaya
• Purpose - Praveen
• Benefits - Mangesh
• Barriers to Listening – Preeticia/Boshu
• How to become Effective Listener – Nishith/Hitesh
• Bad Listening Habits - Dev
• Case Study - Shebeena
• Conclusion - Ranjan

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 LISTENING

Listening is defined as “receiving

message in a thoughtful manner
and understanding meaning in
the message.
P.S. Listening & Hearing are two different things
Listening Is With The Mind
Hearing With The Senses

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 Fallacies about Listening
•Listening is not my problem!
•Listening and hearing are the same
•Good readers are good listeners
•Smarter people are better listeners
•Listening improves with age
•Thinking about what we are going to say rather than listening to a
speaker
•Talking when we should be listening
• Hearing what we expect to hear rather than what is actually said
•Not paying attention( preoccupation, prejudice, self-centeredness,
stero-type)
•Listening skills are difficult to learn

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 Fast Facts

• We listen at 125-250 wpm, think at 1000-3000

wpm
• 75% of the time we are distracted, preoccupied
or forgetful
• 20% of the time, we remember what we hear
• More than 35% of businesses think listening is
a top skill for success
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 TYPES OF LISTENING

TYPES OF LISTENING.

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 Appreciative listening

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 Focused listening

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 Evaluative listening

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 Attentive listening

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 Empathetic listening

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 Superficial Listening Informative Listening

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message

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 THE FOUR STEPS OF LISTENING

• HEARING/SENSING
• ENCODING
• EVALUATION
• RESPONSE/ACTION

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 THE LISTENING PROCESS

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 PURPOSE OF LISTENING.

To get an introductory idea of an oral message.

To discover the speaker’s idea during a conversation.
To understand different viewpoint in order to contribute
a discussion.
Aim a broad understanding of the subject matter of a
seminar .
To Obtain specific information
It helps in in learning about people & how their
minds work.
It helps in understanding the problem clearly &
solving the same.

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 IMPORTANCE/ BENEFITS

Listening builds stronger relationships.

Listening promotes being heard
Listening creates acceptance and openness
Listening leads to learning
Listening reduces stress and tension
Listening is CRITICAL in conflict resolution

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 Barriers to Active Listening

• Environmental barriers
• Physiological barriers
• Psychological barriers
 Selective Listening
 Negative Listening Attitudes
 Personal Reactions
 Poor Motivation
 Faulty assumptions

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 How to Be an Effective Listener
 What You Think about Listening ?

 What You Feel about Listening ?

 What You Do about Listening ?

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 Active Listening Behaviors

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 Bad Listening Habits
• Criticizing the subject or the speaker
• Getting over-stimulated
• Listening only for facts
• Not taking notes OR outlining everything
• Tolerating or creating distraction
• Letting emotional words block message
• Wasting time difference between speed of speech and
speed of thought

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 Signal Phrases
Purpose of the speaker Signal phrases
* Introduces a topic Today, I`d like to talk about…,
What I am going to discuss is…
* Develops an idea If we critically examine the
situation.., The most significant
point is…
* Emphasises a point I am sure you will agree with
me.., I`d like to emphasise..
* Contrasts several ideas On the other hand., In contrast,
…
* Shows transition of ideas My next point is…
* Concludes Finally.., I`d like to sum up

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 Logical Connectors and Transitional
Signals
Purpose of the Logical connectors
speaker
Adds a point Moreover, in addition
compares Similarly, likewise
contrasts In contrast, However,
Shows segmentation Right, OK, And, Now, That`s all

Exemplifies In other words, For instance

Temporal Eventually, For the time being,
Before
Explains Therefore, Thus

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 CONCLUSION
Listening is the most frequent activity of
human being as well as an important event in
the communication process. About 1\3rd of
human communication is spent in speaking,
writing & reading.

it is not exaggeration to state that more than

50% of the working day of an executive is
spent in listening to some one.

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