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It Support Desk System ": Prepared by

This document describes an IT support desk system created by Supriya Panda. The system was created to fulfill the requirements for an MCA degree. It aims to provide efficient 24/7 support to customers regardless of location. The system allows users to log incidents, view the status of support tickets, and request services. It uses a waterfall development model and was created using VB.NET, ASP.NET, and SQL Server on a Windows XP system with minimum hardware requirements. Diagrams show the system context and entity relationships. The conclusion states that a support desk system can help provide uninterrupted IT services in a cost-effective manner by treating all requests as traceable tickets.

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84 views19 pages

It Support Desk System ": Prepared by

This document describes an IT support desk system created by Supriya Panda. The system was created to fulfill the requirements for an MCA degree. It aims to provide efficient 24/7 support to customers regardless of location. The system allows users to log incidents, view the status of support tickets, and request services. It uses a waterfall development model and was created using VB.NET, ASP.NET, and SQL Server on a Windows XP system with minimum hardware requirements. Diagrams show the system context and entity relationships. The conclusion states that a support desk system can help provide uninterrupted IT services in a cost-effective manner by treating all requests as traceable tickets.

Uploaded by

Eprinthousesp
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 19

IT SUPPORT DESK SYSTEM ”

Prepared By

Supriya Panda,
Roll No 13MCA221023

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Acknowledgement
 I am grateful to Mr Goutam Kumar Das (Director ). For his
unconditional support for completion of my project work . He
have always been an invaluable sourse of inspiration hard
work , sincerely and dedication
 It gives me imence pleasure in submitting this project on “IT
SUPPORT DESK SYSTEM ” . I have developed this project in
partial fulfillment of MCA 6th semester from SHREE
VARDHAMA EDUCATIONAL & CHARITABLE TRUST
(SVECT).
 I would like to express my sincere thanks to my project guide
Miss Prajna Bharti Dash (Software engineer , Interface
Software Service, Bhubanswar ) , for her constant guidance
and support during the project .
 I am also thankful to my family and friends for their
encouragement and blessings for completion of the project
work .

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DECLARATION
 I hereby declare that the project entitled “IT
SUPPORT DESK SYSTEM ” is developed by me for
the partial fulfillment of degree of MASTER IN
COMPUTER APPLICATION.

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Introduction:-
 Increasingly often customers require a high quality,
efficient support service 24 hours a day, regardless of their
geographical location.
 In order for the business to be able to develop properly it is
essential that customers and users perceive themselves to
be receiving a rapid and customised service that helps
them by:
 Resolving service interruptions rapidly.
 Raising service requests.
 Reporting on compliance with the SLAs.
 Being the first port of call for sales information.

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Overview:-

 The main objective of the Service Desk, but not its only objective, is to
serve as a point of contact between users and IT Services
Management.
 As it is understood today, the Service Desk has to act as the nerve
centre of all the service support processes:
 Logging and monitoring incidents.
 Applying temporary solutions to known errors in collaboration with
Problem Management.
 Working with Configuration Management to ensure that the
relevant databases are up-to-date.
 Managing changes asked for by customers through service requests in
collaboration with Change Management and Version Management
 But it also has to play an important business support role, identifying
new opportunities through its contact with users and customers.

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Scope:-

 The scope of the project is the system on which the


software is installed, i.e. the project is developed as a
desktop application, and it will work for a particular
institute or organization. But later on the project can
be modified to operate it online.

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Objective
 About help desks and typical help desk
organisation
 The incident management process
 How hardware and software tools are used to
manage incidents
 Help desk trends

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Hardware / Software Environment:
Hardware:

 HARDWARE DESCRIPTION
 The selection of hardware is very important in the existence and proper working of any software. When selecting
hardware, the size and requirements are also important.
 Minimum Requirements:
 Processor : Pentium II class, 450MHz
 RAM : 128MB
 Hard Disk Drive : 1GB
 Video : 800X600, 256 colors
 CD-ROM : Required
 The proposed System is developed on:
 Processor : INTEL Pentium 4
 RAM : 512MB
 Hard Disk Drive : 40GB
 Key Board : Standard 101/102 or Digi Sync Family
 Monitor : Display Panel (1024 X 764)
 Display Adapter : Trident Super VGA
 Network Adapter : SMC Ethernet Card Elite 16 Ultra
 Mouse : Logitech Serial Mouse
 SOFTWARE DESCRIPTION
 Operating System : Windows XP
 Front- End : VB. NET with ASP. NET
 Back- End : MS SQL SERVER

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Our Project Follows the Waterfall Model

The Waterfall Model:

The steps of the typical Waterfall Model are:

 Requirement Definition.
 System & Software Design.
 3. Implementation.
 4. Integration & System Testing.
 5. Operation and Maintenance

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The Waterfall Model

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CONTEXT DIAGRAM:

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E-R Diagram

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Screen Layout

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Conclusion
 Support Desk System can help IT support staff to
control IT environment and provide uninterrupted IT
Service at best. Enterprises must adopt a cost saving
approach while implementing support desk system.
The Cost saving approach will help to plan and
implement support desk in the right way without
getting lost in the standards.
 Suppport Desk System allows you to manage your
support services more efficiently, treating each and
every incoming request as a unique, traceable ticket.

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