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    The Role of Housekeeping in Hospitality Operations: Managing Front Office Operations Seventh Edition (333TXT or 333CIN)

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    Raluca Stoleru

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    The Role of Housekeeping in Hospitality Operations: Managing Front Office Operations Seventh Edition (333TXT or 333CIN)

    Uploaded by

    Raluca Stoleru
    53 views11 pages

    Original Title

    Chapter 10_Housekeeping.ppt

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    53 views11 pages

    The Role of Housekeeping in Hospitality Operations: Managing Front Office Operations Seventh Edition (333TXT or 333CIN)

    Uploaded by

    Raluca Stoleru

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 11
    At a glance
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    The document discusses various housekeeping responsibilities and processes including occupancy reports, housekeeping status reports, maintenance procedures, and inventory management.

    The occupancy report prepared by the front desk indicates rooms occupied and guests expected to check out the next day. It is used by housekeeping to schedule room cleaning. The housekeeping status report prepared by housekeeping indicates the current status of each hotel room and is used by the front desk to assign rooms to arriving guests.

    Potential maintenance problems in guest rooms include issues with the sleep set, heating/air conditioning, TV/radio/phone, bedspreads, lighting, doors, toilets, vanity and tub, towels, bathroom walls and doors, water temperature, and ventilation.

    Chapter 10

    The Role of Housekeeping in


    Hospitality Operations
    Managing Front Office Operations
    Seventh Edition
    (333TXT or 333CIN)

    © 2005, Educational Institute


    Occupancy Report
     Prepared by:
    Front desk
     Indicates:
    Rooms occupied that night
    Guests expected to check out next day
     Used by:
    Housekeeping to schedule next day’s room
    cleaning
    © 2005, Educational Institute 1
    Housekeeping Status Report
     Prepared by:
    Housekeeping
     Indicates:
    Current status of each hotel room
     Used by:
    Front desk to assign rooms to arriving guests

    © 2005, Educational Institute 2


    Potential Guestroom
    Maintenance Problems
     Sleep set
     Heating/air conditioning
     TV, radio, phone
     Bedspreads
     Lighting
     Door
    3
    © 2005, Educational Institute (continued)
    Potential Guestroom
    Maintenance Problems
    (continued)

     Toilet
     Vanity and tub
     Towels
     Bathroom walls and door
     Water temperature
     Ventilation
    © 2005, Educational Institute 4
    Types of Maintenance
     Routine maintenance
     General upkeep
     Preventive maintenance
     Inspection
     Minor corrections
     Work-order initiation
     Scheduled maintenance
    © 2005, Educational Institute 5
    Maintenance Recordkeeping
     Equipment data cards
    Technical data
    Manufacturer’s information
    Item’s cost
    Special instructions
    Warranty information
    Storage of manuals/drawings
     Equipment history records
    Logs of inspection/maintenance performed
    © 2005, Educational Institute 6
    General Housekeeping Responsibilities
     Guestrooms
     Corridors
     Public areas (lobbies, public restrooms)
     Pool and patio areas
     Management offices
     Storage areas
     Linen and sewing rooms
     Laundry room
     Back-of-the-house areas
    © 2005, Educational Institute 7
    Additional Housekeeping
    Responsibilities at Some Properties
     Meeting rooms
     Dining rooms
     Banquet rooms
     Convention exhibit halls
     Hotel-operated shops
     Game rooms
     Exercise rooms
    © 2005, Educational Institute 8
    Quality/Quantity

     Quality
    What to do and how to do it—performance
    standards
     Quantity
    How much and how long—productivity
    standards

    © 2005, Educational Institute 9


    Housekeeping Inventories
     Recycled inventories
    Linens
    Housekeeping equipment
    Guest supplies (equipment)
    Par number
     Non-recycled inventories
    Cleaning supplies
    Guest supplies (small items)
    Purchase order system
    © 2005, Educational Institute 10

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