Product development course

G01
Presented to: Dr. Raafat El Fouly
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies
 5. Applications.
 6. About VoIP market.
 Internet telephony is a combination of
hardware and software that enables people to
use the Internet as the transmission medium
for telephone calls which is simply called
VoIP.
 Voice over Internet Protocol is both
a technology and a service.

 The technology is Internet protocol.

 The service is voice transmission.

 1. IP networking uses a common platform for all
services

◦ Information format
◦ Switching hardware
◦ Wiring
◦ End-user hardware
◦ Experience
 2. Lower Cost

◦ VOIP costs less than equivalent service from

traditional sources

◦ Users see VoIP phone calls (even international) as

FREE
 3. Make & Receive calls anywhere

◦ just...
 Connect to the internet
◦ and...
 Enjoy 
 VoIP
ATA Router Internet Service
Provider

VoIP
Router Internet Service
Provider
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies.
 5. Applications.
 6. About VoIP market.
 1. Availability problems
 1. Improve hardware and software Reliability
 2. Decouple the service

◦ Hitless Pretection System (HPS)

◦ High Performance Routing (HPR)

 What is QoS ?

◦ It is the probability of the telecommunication

network meeting a given traffic contract, or the
probability of a packet succeeding in passing
between two points in the network within its
desired latency period.
 1. Dropped packets.

 2. Delay.

 3. Jitter.

 4. Out of order delivery.

 5. Error.
 1. Upgrade your internet connection.
 2. Improve your contention ratio.
 3. Optimize your computer for broadband.
 4. Upgrade your software.
 5. Improve your WiFi signal.
 6. Use a DECT phone.
 7. Get a new headset.
 8. Drop WiFi, use Ethernet.
 9. Reduce number of calls.
 10. Pause any download while on call.
 11. Complain to your VoIP provider.
Main Problem:
• Fax data is a different kind of data than
voice.
1.Voice data has to be delivered in real
time.
2.It doesn't matter if some voice data is
lost en route.
Possible solutions:
• Slowing down the speed of the data
transmission.

• Using a specific codec provided by some

VoIP service providers.

• Either keep a dedicated PSTN line or use one

of the many e-fax services.
1. Locating the caller

Main problems:
 IP addresses do not have the same
geographic significance of fixed line
telephones.

 IP addresses are not supported by the

purpose built network such as a mobile
service provider's infrastructure.
.
Possible Solutions:

 Mandated that VoIP service providers

must provide emergency operators with
the call back number and location
information of their customers.
2. Emergency Call Traffic Management:

 Main problems:

1. Support emergency calls at all times.

2. Allow the automatic prioritization of

traffic.
 Possible solution:

 Supplementary RFC (RFC4412) designed to

extend SIP's capability in respect to call
prioritization and the allocation of
resources by defining new SIP header fields
that allow a device to request that the call is
treated as a high priority call.
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies
 5. Applications.
 6. About VoIP market.
 DoS Attacks, Viruses, and Worms
 VoIP spam
 Fraud, eavesdrop, and Sniffing
 Trouble at the Gateways
 Encrypt VOIP traffic and run it over a VPN.
 Make sure you've properly configured your
firewalls
 segment voice and data traffic by using a
virtual LAN
 Use proxy servers in front of corporate
firewalls to process incoming and outgoing
voice data.
 Server-based IP PBXs are locked down and
protected against viruses and denial-of-
service attacks
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies.
 5. Applications.
 6. About VoIP market.
Case study
 implementation of a PBX (Private Branch
Exchange)
 taps into WAN/LAN networks, allowing them

to communicate with IP-enabled devices all

over the world
 Developers create custom interfaces to

manage the PBX system

 Asterisk’s open-sourced PBX system invites

users who want to write their own custom-

built telephony management applications
Case study
 P2P infrastructure

 Computer to computer/land line calls

 High quality calls due to superb codec

 Most Popular! It’s free!!!

 Proprietary session-establishment protocol
that communicates over TCP and UDP

 Skype protocol is not SIP or H.323

 Skype protocol is … Unknown!

1
2
3
4
 It’s a mouse
 It’s a phone
 Sound chip to handle

voip softphone
quality
 LCD screen, caller-ID,

and dialer
 It looks cool
 Solo allows users to
make VOIP calls
without a PC
 Directly connects to

the broadband
network
 Uses chipsets from

Broadcom and
intel’s PXA 270 CPU
Call
centers Saves
connect 1.3
to VOIP
Billion
from
home tons of
CO2

Equivalent to planting a
forest the size of Kent!
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies.
 5. Applications.
 6. About VoIP market.
 provides on multiuser conferences without
requiring users to dial in to a conference
bridge.

 Need for:
 1-businesses needed to communicate
common
 2-Financial use these networks to currency
futures and provide time-critical information
 3-users of various forms of hoot and holler
networks include publishers and government
Advantages:
 Enables businesses to eliminate expensive,

protecting investments in existing hoot and

holler equipment such as turrets, bridges,
and four-wire telephones.
 integral component of the Cisco IP
Communications system
 is the software processing component of the

Cisco enterprise IP telephony product line.

 This software extends enterprise telephony

features such as IP phones, media processing

devices and multimedia applications.
Benefits:
1-improved system availability , load
balancing, and scalability.
2-CAC ensures that voice QoS is maintained
across constricted WAN links and
automatically diverts calls to alternate PSTN
routes when WAN bandwidth is not available.
 routing of PSTN inbound calls directly to the
PBX subscriber extension.
Main Benefits:
1- Enables normally unavailable DID service for
KEY system users without additional lines or
trunk connections to the PSTN
2- Single area dialing plan enabled country-
wide or world-wide.
 The access fee that enterprises are required
to pay to wire line operators, whenever they
call cellular subscribers
 Main Benefits:
1- Reduce the number of required cellular
gateways
2- Reduce access costs related to calls to
cellular subscribers via the wire line network
3- Audio Codes provides end-to-end
integrated working solutions
 
 1. Intro.
 2. Challenges.

• 2.1. Reliability.
• 2.2. Service Quality.
• 2.3. Fax sending.
• 2.4. Emergency call handling.
 3. Security.
 4. Case studies.
 5. Applications.
 6. About VoIP market.
 Better price of communications.
 The success of the broadband.
 Better price of equipment.
 The emergence of increasingly rich

interpersonal communications services

combining voice, images, instant messaging,
collaborative work etc.
 "Light" regulation of VoIP services.
 Reliability.
 Security.
 USA.
◦ No 911 calls.

 Egypt.
◦ Data transfer only.
 Panama.
◦ Higher tax.

 Ethiopia.
◦ Criminal offence.

 UAE.
◦ Illegal to use !!!
 Why VoIP is an open market ready to flourish.

 How fast is the projected market growth.

 How will VoIP affect other markets.