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INCREASING PATIENT SATISFACTION BY MOVING

NURSING SHIFT REPORT TO THE BEDSIDE.


Introduction Methods
Bedside shift-to-shift nursing report project conveys the Clinical Nurse Target Population for the Recommendation:
Inclusion criteria:
Leader (CNL) curriculum element of Care Environment Management.
All hospitalized patients; if under age of 18, with caregiver.
The aim is to increase patient satisfaction, improve patient safety and Exclusion criteria:
strengthen team work by improving the process of communication Patients/Parents electing not to participate
during shift change on the orthopedic unit.

Clinical Question Recommendations


P (Population/Problem) Among patients and families It is recommended that nurses perform bedside shift to shift report, to
I (Intervention) does implementation of bedside nurse to nurse increase patient/family satisfaction.
shift report Bedside reporting saves money, improves patient and nurse
C (Comparison) versus a non-bedside nurse to nurse shift report satisfaction, and is a more comprehensive approach to change-of-
O (Outcome) increase patient/family satisfaction during shift reporting.
hospitalization

CITATION & YEAR PURPOSE SAMPLE & DESIGN RESULT / CONCLUSION RECOMMENDATION

Maxson, Derby, It allows the oncoming nurse to Survey was done on 60 patients Fifteen nurses with a mean of 2 years in the profession completed It will promotes staff accountability, and patient
Wrobleski, & Foss, (2012) visualize the patient & encourages with staff nurses also. survey. satisfaction.
patients participation in care A majority of staff were not satisfied with the current shift change.
Also, statistical improvement was achieved with patients'
satisfaction.
Radtke, (2013) Standardizing nursing shift report Patients after discharged were Rise in patient satisfaction in nursing communication to 87.6%, but This process was instituted organization-wide.
surveyed did show that this practice change. Reaching the goal of 90% satisfaction in the area
of patient perceptions.
To quantify quantitative outcomes of a Using quasi-experimental design Statistically significant in four patient survey items specifically Several positive outcomes as implementation of a
Sand-Jecklin, Sherman, practice change to a blended form of seven medical surgical units were impacted by the change to bedside report. blended bedside shift report.
(2013) bedside nursing report sampled. Improved in the areas of patient safety

References
1.Maxson PM e. Bedside nurse-to-nurse handoff promotes patient safety. - PubMed - NCBI [Internet]. Ncbi.nlm.nih.gov. 2017 [cited 28 October 2017]. Available from: https://www.ncbi.nlm.nih.gov/pubmed/22866433 GUIDED BY :
DR. MRS. VAISHALI R. MOHITE
2. K R. Improving patient satisfaction with nursing communication using bedside shift report. - PubMed - NCBI [Internet]. Ncbi.nlm.nih.gov. 2017 [cited 28 October 2017]. https://www.ncbi.nlm.nih.gov/pubmed/23222024
DEAN/PRINCIPAL KINS,KARAD
3. J S. A quantitative assessment of patient and nurse outcomes of bedside nursing report implementation. - PubMed - NCBI [Internet]. Ncbi.nlm.nih.gov. 2017 [cited 28 October 2017]. Available from:
https://www.ncbi.nlm.nih.gov/pubmed/24606553

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