Alvarez, Aubrey P. Dalagan, Jannien C. Dela Torre, Mary Sirach J. Santos, Ma. Miraha L. 5ieb

Alvarez, Aubrey P.
Dalagan, Jannien C.
Dela Torre, Mary Sirach J.
Santos, Ma. Miraha L.
5IEB
As a general rule, when a request or petition, whether
written or verbal, can be disposed of promptly and
expeditiously the official and employee in charge to whom
the same is presented shall do so immediately, without
discrimination, and in no case beyond fifteen (15) working
days from receipt of the request or petition.
In departments, offices or agencies that are usually
swamped with persons calling for a particular type of
service, the head of the department, office or agency shall
devise a mechanism so as to avoid long queues, such as by
giving each person a ticket number duly countersigned
which shall specify the time and the date when the person,
whose name and address shall be indicated, can be served
without delay. Said person shall have the right to prompt
service upon presentation of said ticket number.
In case of written requests, petitions or motions, sent by means of letters, telegrams, or the
like, the official or employee in charge shall act on the same within fifteen (15) working days
from receipt thereof, provided that:
(b) If the communication is within the jurisdiction of the office or agency, the official and
employee must:
(1) Write a note or letter of acknowledgement where the matter is merely routinary or the
action desired may be acted upon in the ordinary course of business of the department,
office or agency, specifying the date when the matter will be disposed of and the name of
the official or employee in charge thereof.
(2) Where the matter is non-routinary or the issues involved are not simple or ordinary, write
a note or letter of acknowledgement, informing the interested party, petitioner or
correspondent of the action to be taken or when such requests, petitions or motions can be
acted upon. Where there is a need to submit additional information, requirements, or
documents, the note or letter of acknowledgement shall so state, specifying a reasonable
period of time within which they should be submitted, and the name of the particular official
or employee in charge thereof. When all the documents or requirements have been
submitted to the satisfaction of the department or office or agency concerned, the particular
official or employee in charge shall inform the interested party, petitioner, or correspondent
of the action to be taken and when such action or disposition can be expected, barring
unforeseen circumstances.
(c) If communication is outside its jurisdiction, the official or
employee must:
(1) Refer the letter, petition, telegram, or verbal request to the proper
department, office or agency.
(2) Acknowledge the communication by means of a note or letter,
informing the interested party, petitioner, correspondent of the action
taken and attaching a copy of the letter of the letter of referral to the
proper department, office or agency.
The department, office or agency to which the letter, petition,
telegram or verbal request was referred for appropriate action must
take action in accordance with subsection (a), pars. 1 and 2 hereof.
The period of fifteen (15) working days herein provided shall be
counted from the date of receipt of the written or verbal
communication by the department, office or agency concerned.
All official papers and documents must be processed and completed
within a reasonable time from the preparation thereof. Reasonable
time shall be determined in accordance with the following rules:
(b) When the law or the applicable rule issued in accordance

therewith prescribes a period within which a decision is to be
rendered or an action taken, the same shall be followed;
(c) When the law or the applicable rule issued in accordance

therewith does not prescribe a period, the head of department, office
or agency shall issue rules and regulations prescribing, among other
things, what is reasonable time, taking into account the following
factors:
(1) Nature, simplicity or complexity of the subject matter of the official
papers of documents processed by said department, office or agency.
(2) Completeness or inadequacy of requirements or of data and information

necessary for decision or action;
(3) Lack of resources caused by circumstances beyond the control of the

department, office or agency or official or employee concerned;
(4) Legal constraints such as restraining orders and injunctions issued by

proper judicial, quasi-judicial or administrative authorities; and
(5) Fault, failure or negligence of the party concerned which renders

decision or action not possible or premature; and
(6) Fortuitous events or force majeure.

Except as otherwise provided by law or regulation, and as far as practicable, any
written action or decision must contain not more than three (3) initials or signatures.
In the absence of the duly authorized signatory, the official next-in-rank or officer-in-
charge or the person duly authorized shall sign for and in his behalf. The head of
department, office or agency shall prescribe, through and appropriate office order,
the rules on the proper authority to sign in the absence of the regular signatory, as
follows:
(1) If there is only one official next in rank, he shall automatically be the signatory;
(2) If there are two ore more officials next in rank, the appropriate office order shall
prescribe the order of priority among the officials next in rank within the same
organizational unit; or
(3) If there is no official next in rank present and available, the head of department,
office or agency shall designate an officer-in-charge from among those next lower in
rank in the same organizational unit.
All public documents must be made accessible to,
and readily available for inspection by, the public
during working hours, except those provided in
Section 3. Rule IV.
All heads or other responsible officers of departments,
offices or agencies of the government and of government-
owned or controlled corporations shall, within forty five
(45) working days from the end of the year, render a full
and complete report of performance and accomplishments,
as prescribed by existing laws and regulations.
Another report of compliance with the provisions of the

Code and these Rules shall be prepared and submitted to
the Civil Service Commission. The Commission may
require officials to provide additional information or furnish
documents, if necessary.
Officials and employees and their families shall lead modest and simple lives
appropriate to their positions and income. They shall not indulge in extravagant or
ostentatious display of wealth in any form.
Basically, modest and simple living means maintaining a standard of living within
the public official and employees visible means of income as correctly disclosed in
his income tax returns, annual statement of assets, liabilities and net worth and
other documents relating to financial and business interests and connections.
Public funds and proper for official use and purpose shall be utilized with the
diligence of a good father of a family.

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(b) When the law or the applicable rule issued in accordance

(c) When the law or the applicable rule issued in accordance

(2) Completeness or inadequacy of requirements or of data and information

(3) Lack of resources caused by circumstances beyond the control of the

(4) Legal constraints such as restraining orders and injunctions issued by

(5) Fault, failure or negligence of the party concerned which renders

(6) Fortuitous events or force majeure.

Another report of compliance with the provisions of the

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