Effective Communication Skills: by Rahul

EFFECTIVE
COMMUNICATION
SKILLs
By Rahul
E mail: [email protected]
Communication
Definition
. Communication is the process of

exchanging information and ideas.
. An active process, it involves
encoding, transmitting, and decoding
intended messages.
BECAUSEcation is Important
?iBEbe is Important ? Important ?
Competence in oral communication in
speaking and listening is prerequisite to
persons academic, personal, and professional
success in life.
Oral communication competence can

contribute to individuals' social adjustment and
participation in satisfying interpersonal
relationships.
Continued
Employers identify communication as one of the
basic competencies every graduate should
have, asserting that the ability to communicate
is valuable for obtaining employment and
maintaining successful job performance.
When working as a team effective

communication helps in conflict management
and problem solving
Continued
Developing the Ability to Speak.
Qualifies One to Participate in Public Life.
Effective communication is essential in business

both for organizations and for individuals.
Effective communication is a key skill in

Impression management.
Detailed Communication Process
Context
Message Channel
MESSAGE MESSAGE
Feedback Channel
Context
Source Receiver
THE COMMUNICATION PROCESS
IN ACTION
THE MESSEGE IS THOUGHT AND

PUT INTO WORDS OR SYMBOLS
TRANSMISSION
CHANNEL
MESSEGE IS TRANSMITTED VIA

PARTICULAR MEDIUM
DECODING
CHANNEL
RECIEVER MESSEGE IS RECEIVED AND CODED AND

INTERPRETED
Communication Process
General Presentation
STAGE 1
Message
SOURCE TARGET
STAGE 2
Message
SOURCE RECEIVER
Feedback
STAGE 3
Message / Feedback
SOURCE/RECEIVER RECEVER/SOURCE
Message / Feedback
VERBAL
COMMUNICATION
Output Input
# Clarity # Listening (Ack. Feeling)
# Pitch # The environment
# Pause # Emotional climate
# Punctuation # Discrimination
# Modulation - Gender
# Speed - Different ethnic background
# Register - Age Difference
# Tone
NON VERBAL COMMUNICATION
Communication Styles
Communication Nonverbal Behavior Verbal Behavior
Style Description Pattern Pattern
Pushing hard Good eye contact; Direct and
Assertive unambiguous
without attacking; Comfortable but
permits others to firm posture; language; No
influence outcome; Strong, steady and attributions or
expressive and self- audible voice; Facial evaluations of
enhancing without expressions others
intruding on others. matched to behavior; Use of
message; I statements
Appropriately and cooperative
serious tone; we
Selective statements.
interruptions to
ensure
understanding.
Communication Styles
(continued)
Taking advantage Glaring eye contact; Swear words

Aggressive and abusive
of others; Moving or leaning
Expressive and self- too close; language;
enhancing at Threatening Attributions and
others expense. gestures (pointing evaluations of
finger; clenched others
fist); Loud Voice; behavior; Sexist
Frequent or racists terms;
interruptions. Explicit threats
or put-downs.
Communication Styles (continued)
Encouraging others Little eye contact; Qualifiers

Nonassertive Downward glances; (maybe, kind
to take advantage
of us; Inhibited; Slumped postures; of ); Fillers
Self-denying. Constantly shifting (uh, you
weight; Wringing know, well);
hands; Weak or Negaters (its
whiny voice. really not that
important, Im
not sure).
What to Do
Make Direct Eye Contact
Stay In Tune with Your Body Language
Speak Loud and Clear
Practice It With Smile
Stay focused
Listen carefully
And more to do is..
Try To Understand Other's Point of View Also
Respond to Criticism with Empathy
Own Whats Yours
Use I messages
Look for compromise
Take a time-out
Dont give up
BENEFITS
It helps us to feel good about both ourselves and
others.
It leads to the development of mutual respect for

each other.
It increases our self-esteem.
It helps us achieve our goals.
It minimizes hurting and alienating other people.

It reduces anxiety.
It protects us from being taken advantage of by

others.
It enables us to make decisions and free choices

in life.
It enables us to express, both verbally and non-

verbally, a wide range of feelings and thoughts,
both positive and negative.
THANK YOU

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EFFECTIVE

. Communication is the process of

Oral communication competence can

When working as a team effective

Effective communication is essential in business

Effective communication is a key skill in

THE MESSEGE IS THOUGHT AND

MESSEGE IS TRANSMITTED VIA

RECIEVER MESSEGE IS RECEIVED AND CODED AND

Taking advantage Glaring eye contact; Swear words

Encouraging others Little eye contact; Qualifiers

Stay In Tune with Your Body Language

Speak Loud and Clear

Practice It With Smile

Respond to Criticism with Empathy

Own Whats Yours

Look for compromise

It leads to the development of mutual respect for

It increases our self-esteem.

It helps us achieve our goals.

It minimizes hurting and alienating other people.

It protects us from being taken advantage of by

It enables us to make decisions and free choices

It enables us to express, both verbally and non-

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