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Presented By: Namrata Singh Samiksha Sahej Grover Sonal Midha

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This document presents a term paper on the roles and responsibilities of today's manager. It begins with an introduction on how globalization and technology have changed leadership needs. Managers now focus on strategic management like vision, goals and strategy. The roles and responsibilities of managers vary at different levels, from operational to departmental to top-level. Key responsibilities include supervising staff, achieving goals, employee development, and problem-solving. The document also provides case studies on managers from different companies and their roles. It concludes that good planning, communication, leadership and problem-solving are important skills for managers.

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Presented By: Namrata Singh Samiksha Sahej Grover Sonal Midha

Uploaded by

Yatin Chopra
135 views35 pages
This document presents a term paper on the roles and responsibilities of today's manager. It begins with an introduction on how globalization and technology have changed leadership needs. Managers now focus on strategic management like vision, goals and strategy. The roles and responsibilities of managers vary at different levels, from operational to departmental to top-level. Key responsibilities include supervising staff, achieving goals, employee development, and problem-solving. The document also provides case studies on managers from different companies and their roles. It concludes that good planning, communication, leadership and problem-solving are important skills for managers.

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This document presents a term paper on the roles and responsibilities of today's manager. It begins with an introduction on how globalization and technology have changed leadership needs. Managers now focus on strategic management like vision, goals and strategy. The roles and responsibilities of managers vary at different levels, from operational to departmental to top-level. Key responsibilities include supervising staff, achieving goals, employee development, and problem-solving. The document also provides case studies on managers from different companies and their roles. It concludes that good planning, communication, leadership and problem-solving are important skills for managers.

Copyright:

Attribution Non-Commercial (BY-NC)
Download as PPTX, PDF, TXT or read online from Scribd
Download as pptx, pdf, or txt
135 views35 pages

Presented By: Namrata Singh Samiksha Sahej Grover Sonal Midha

Uploaded by

Yatin Chopra
This document presents a term paper on the roles and responsibilities of today's manager. It begins with an introduction on how globalization and technology have changed leadership needs. Managers now focus on strategic management like vision, goals and strategy. The roles and responsibilities of managers vary at different levels, from operational to departmental to top-level. Key responsibilities include supervising staff, achieving goals, employee development, and problem-solving. The document also provides case studies on managers from different companies and their roles. It concludes that good planning, communication, leadership and problem-solving are important skills for managers.

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You are on page 1/ 35

TERM PAPER PRESENTATION

ON

ROLES & RESPONSIBILITIES


OF TODAY’S MANAGER

PRESENTED BY:

Namrata Singh Samiksha


Sahej Grover Sonal Midha
OUTLINE

 Introduction
 Who
 Roles & Responsibilities
of Manager
 Roles &responsibilities at

various job profiles


 Case Study : MNYL, Agra
INTRODUCTION
 Globalization
and Information technology have
changed the conditions for leadership.

 Today companies need business architects who can


take a visionary view of a business and build
synergies.

 Now the shift is towards strategic management i.e.


Creating, Communicating and Executing a Clear
Vision, Goals and Strategy to the employees.

 The old ways of managing are rapidly fading.


THE THREE VITAL DETERMINANTS OF TEAM WORK

LEADER

SUBORDINATES

THE ENVIRONMENT
WHO IS A MANAGER??
“A manager is someone who gets results through other
people.” Harvard Business School

Very simply, a manager is


accountable for the performance
of others. Instead of working alone,
managers spend most of their time
planning, staffing, directing and
organizing the work of others.
They focus on resource allocation,
goal setting and performance appraisal.
WHO IS A MANAGER?? (CONTD..)
Managers may be responsible for the employees in a
department or division, they may have direct reports, or
they may lead a project or a cross-functional team with no
direct reporting relationships.
HIERARCHY OF ROLES AND RESPONSIBILITIES

 Roles and responsibilities in an organization vary at


different levels.
 More technical work is assigned at the lowest or the
operational level.
 Middle level management or at the departmental level the
roles & responsibilities change to the implementation of
the principles and policies of the organization.
 At the top level the formation of policy and principles
take place.
WHAT ARE THE ROLES AND RESPONSIBILITIES OF A
MANAGERIAL POSITION?
 Supervise and manage the overall performance of staff in his
department.

 Analyzing, reporting, giving recommendations and developing


strategies on how to improve quality and quantity.

 Achieve business and organization goals, visions and objectives.


WHAT ARE THE ROLES AND RESPONSIBILITIES OF A
MANAGERIAL POSITION? (CONTD..)

 Involved in employee selection, career development,


succession planning and periodic training.

 Working out compensations and rewards.

 Responsible for the growth and increase in the


organizations' finances and earnings.

 Identifying problems, creating choices and providing


alternatives courses of actions.
ROLES & RESPONSIBILITIES OF
A TOP LEVEL MANAGER

 LEADER
 VISIONARY / INFORMATION BEARER

 DECISION MAKER

 MANAGER

 BOARD DEVELOPER
ROLES & RESPONSIBILITIES OF
A MIDDLE LEVEL MANAGER:
 Board Administration and Support
 Program, Product and Service

Delivery
 Financial, Tax, Risk and Facilities

Management
 Human Resource Management

 Community and Public Relations

 Fundraising (nonprofit-specific)
ROLES & RESPONSIBILITIES OF A LOWER LEVEL
MANAGER:

 Officeadministration work.
 Handling Projects.
 Supervision of workers.
 Follow up according to plans.
WHAT MAKES A GOOD MANAGER?
 Interpersonal relationship skill
 Communication skill

 A good planner

 Decision Maker

 Leadership skill

 Appraiser
ROLES OF THE BOARD OF DIRECTORS
 Establish vision, mission and values
 Set strategy and structure

 Delegate to management

 Exercise accountability to shareholders

and be responsible to relevant stakeholders


LATEST TRENDS
 Provide satisfaction

 Keep updated on new and different methods and technologies.

 Become an exemplary role model.


CASE STUDY: MAX NEW YORK LIFE
INSURANCE, SANJAY PLACE, AGRA
 It gives a summarized study of key roles &
responsibilities at various managerial levels at GO1
office.

 Data was collected by interviewing the mangers


in various departments by our team.
PROFILE: PARTNER IN CHARGE
NAME: MR. PANKAJ SOOD
 He functions as the branch head
 Key responsibilities :

 Meet targets for the GO(general office)

1. Achieve revenue targets


2. Manage GO cost within budget
3. Monitor productivity
4. Meet rural & social policy Targets
 Track competition on products,
infrastructure & initiatives
 Develop & execute agency growth plans

 Ensure delivery to customers as per standards

 Brand building through leadership aimed at achieving


vision of the company
PROFILE: SALES MANAGER
NAME: MR. TARUN BHAMBRI
 Key responsibilities:

 Achieve sales targets

 Supervise activity plan of agents

 Ensure that agents under supervision


perform as per the company rules & regulations

 Ensure that agents fulfill the desired standards


 Track productivity measures
1. Agent development
2. Paid cases per agent
3. Agent contracting(filing cases at
month end)
4. Maintenance of persistency
5. Proactive agent retention
 Execute plans for growth of agency
1. Identify, interview & select new agents through
networking
2. Ensure adherence to laid down sales & service
standards
3. Conduct weekly performance review & planning
4. Formulate training needs
PROFILE: TRAINING MANAGER
NAME: PRIYANKA SINGH
Key responsibilities:

 Conduct training modules


for agent advisors:

 Conducting FCS(fundamental
career school), BCS(basic),
ICS(intermediate),
ACS(advanced)
 Conducting PRP(performance review & planning) &
FOD(field obs. & demonstration)

 Look after training logistics


 Schedule training sessions

 Monitor progress of agents on a continuous basis

 Update training material

 Facilitate self development of agents


PROFILE : HR MANAGER
NAME :ASHISH MAJUMDAR
Key responsibilities:
 Hiring of SM’s & advisors

 Coaching and field orientation

 Meeting activation targets

 Induction program on recruitment


& development

 Achieving recruitment targets

 Managing attrition rate


PROFILE: RISK MANAGEMENT OFFICER
NAME: GOPAL K GUPTA
Key responsibilities:
 Conduct various detective reviews

 Carry out fraud risk assessments

 Maintain centralized risk monitoring


program for fraud detection & prevention

 Assist in fraud investigations

 Track & validate corrective & preventive recommendations


CASE STUDY: MANAGERS
APPROACHED OF RELIANCE
COMMUNICATIONS, SAHARA
INDIA FINANCIAL CORPORATION
AND HDFC BANK.
 Mr. Rakesh Mehra , M.B.A (marketing)
 Area Sales Manager. (C.O.C.O). Reliance Communications
 Area of Specialization: Marketing (retailing).
 Experience: 3 years.

 Mr. Kunal Verma, B.Com, MBA


 Asst-Manager. HDFC Bank.
 Area of specialization: Treasurers Back Office, Trade
Finance.
 Experience: 6 years.
 Mrs. Arunima Durrani, M.B.A. (finance), C.F.A,
F.R.M.
 Asst-Senior Manager. Sahara India Financial
Corporation
 Area of specialization: Investments.
 Experience: 5 years.
THE FOLLOWING ARE SOME OF THE
QUESTIONS THAT WERE ASKED ALONG
WITH THEIR ANSWERS:

1.) Are Managers born or are they trained?

There is no doubt that managers are trained. A person learns


from his experiences, he is not born with such knowledge.
Mrs. Arunima Durani,Sahara India Financial Corporation.
2.) DOES YOUR JOB REQUIRE ANY DECISION MAKING?

Yes, most of the decisions are taken by a committee of four


members headed by the E.D. (Executive Director) of
which I am a part and the decisions are taken after due
deliberation. We only take decisions related to
investments.
Mrs. Arunima Durrani,Sahara India Financial
Corporation.

Yes, I do take decisions at my job like which schemes are


to be announced when and how etc.
Mr.Rakesh Mehra,Reliance Communications.
I have been working with HDFC Bank for the last 5
years, since I am amongst the senior most members I
take active part in decision making for my organization.
Mr.Kunal Verma, HDFC Bank.

3) Do you work in teams? What kind of human relation


skills are required for your job?

There is no team work in my job, every individual is a


profit unit and at the end of the how much profit has
each unit brought is calculated. There is no co operation
type of thing.
Mrs Arunima Durrani,Sahara India Financial
Corporation.
Yes, I lead a team of thirty two members. Since I am a
marketing guy I need to interact with customers at the same
time at same time I have to interact with my subordinates.
For this I need good human relation skills.
Mr.Rakesh Mehra, Reliance Communications.

 
Yes, we work in teams. I have four people working under
me. Since we are working in groups we need good inter
personal skills.
Mr.Kunal Verma,HDFC Bank.
CONCLUSION

 The responsibility of management is to begin with a good


plan that will help in setting goal, organize and to ensure
that everything is in place for implantation.

 A manager is someone who continually steps forward with


solutions to problems.

 Thenew ideas move the organization closer to its


objectives and implements ideas in ways that result in
continually better organizational performance.
THANK YOU
Questions & suggestions

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