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2016/2017 Ebt 109 Engineering Quality Control: Name Matrix No

This document discusses key dimensions of quality necessary for a high-quality multipurpose vehicle (MPV). It examines quality of design, performance, features, reliability, durability, conformance, and perceived quality. Several top-performing MPVs from 2016 are listed and compared based on horsepower, fuel capacity, and acceleration statistics. Features of the Chevrolet Orlando and Toyota Avanza MPVs are outlined. The document also discusses serviceability and flexibility of MPVs, common problems, and safety features of the Proton Exora MPV.

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52 views21 pages

2016/2017 Ebt 109 Engineering Quality Control: Name Matrix No

This document discusses key dimensions of quality necessary for a high-quality multipurpose vehicle (MPV). It examines quality of design, performance, features, reliability, durability, conformance, and perceived quality. Several top-performing MPVs from 2016 are listed and compared based on horsepower, fuel capacity, and acceleration statistics. Features of the Chevrolet Orlando and Toyota Avanza MPVs are outlined. The document also discusses serviceability and flexibility of MPVs, common problems, and safety features of the Proton Exora MPV.

Uploaded by

Lris Tan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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SCHOOL OF MATERIALS ENGINEERING

2016/2017
EBT 109 ENGINEERING QUALITY CONTROL

NAME MATRIX NO
TIYAGU A/L SATHIVELU 161172229
NUR SYAKIRAH BINTI ZAKARI 151171302
TAN MEI AI 151171320
YUGESH A/L RAJA RATHANAM 151171333
NADIRAH BINTI NURHAMID MAULANA 151171291
The Dimensions Of
Quality That Are
Necessary To
Produce A High
Quality Multipurpose
Vehicle (MPV)
Introduction
What is MPV?
MPVs (multi-purpose vehicles) carriers or minivans family
cars
Ultimate family cars
Low-running cost
Seven seated
Before we discuss on dimensions of quality, we must
discuss three aspects associated with definition of
quality:
quality of design
set conditions that have to satisfy the customer
the design must be simple and also less expensive so as to
meet the customers' product or service expectations.
Quality of design is influenced by many factors
Quality of performance?
product functions or performs when use.
It measures the degree to which the product or Service
satisfies the customer.
Garvin (1984) also provides discussion of eight critical
dimensions of product quality.
The best performing MPV cars in
2016

Mercedes B 220 CDI Ford S-Max

Vauxhall Zafira Tourer

BMW 2 Series Active Tourer SEAT Alhambra 2.0 TDI 184


Performance
Mercedes B BMW 2 Ford S-Max SEAT Vauxhall
220 CDI Series Alhambra Zafira
Active 2.0 TDI 184 Tourer
Tourer
Horse Power 177 187 236 182 167
Diesel 2.1 litre 2.0-litre 2.0-litre 2.0-litre four- 2.0-litre Ford
capacity diesel EcoBoost cylinder unit EcoBoost
model
Acceleration 0-62mph in 0-60mph in 0-62mph in 0-60mph in 0-60mph in
8.3s 7.1s 13s 8.9s 9.1s
FEATURES
Means : secondary characteristic

Means of providing benefits to customers. A feature is a


distinctive characteristic of a good or service that sets it
apart from similar items.

A customer's perception of each feature's results is what


attracts him or her to a particular product or service.

When you try to sell the features of your product or


service, you're making the customer do all the work to
figure out why they want the feature.

It's in a seller's best interest to draw the connection for


them.
CHEVROLET ORLANDO FEATURES :
cruise control
auto climate control
auto on/off headlamps
rain-sensing auto
wipers
auto-dimming
rearview mirror
power folding side
mirrors
programmable vehicle
settings
TOYOTA AVANZA FEATURES
Dual SRS Airbags (Driver &
Passenger)
Reverse Sensor
Rear seatbelt
Steering Wheel With Audio
Switches
Auto Up and Down Power
Window with Jam
Protection
Global Outstanding
Assessment (GOA) Body
Dual Blower Conditioner &
Dashboard Upper Vent
reliability
Means : Consistency of performance over time

Reliability also define as the probability that a product will


perform its intended function satisfactorily for a prescribed life
under certain stated environmental conditions.

Here is a list of 9 benefits to consider when wondering if your


work as a reliability professional is worth the effort.

1. Expectation
2. Time
3. Throughput
4. Production
5. distribution
6. Warranty
7. Safety
8. Liability
9. Design
DURABILITY
One of the eight dimension
quality.
What is durability?
Uses in product design and
manufacturing process
Use in multipurpose car
tyres.
TOYOTA ALPHARD
CONFORMANCE
What is conformance?
Ability of a product, service, or
process to meet its design
specifications.
Equates to conformance to
specifications within an acceptable
tolerance range.
As an example of the quality of
conformance, truck.
NISSAN TITAN
Serviceability&Features
Spacious-They also offer more seats, often coming in five- and
seven-seat forms and increased load capacity.
Flexibleinteriorsinteriors can be modified to allow more room for
cargo or more seats for passengers as the interiors and seats can be
folded.
Bettervisibility-Being taller than a family car improves visibility for
the driver (while reducing visibility for other road users) and may help
access for the elderly or disabled.

Commonproblems

Larger examples difficult to maneuver in tight


spaces
A power steering system helps the driver turn
the wheels in response to the motion of the
steering wheel using hydraulic or electric
power (or both).

Rarely offer any off-roading capability unlike


some SUVs
MPVs have high horsepower.
HerearesomeofthesafetyfeaturesontheProtonExora
MPVaestheticsanddesign
SomecompactMPVsarestrictlyfive-seater,otherswitheitherfixedor
foldableadditionalsixthandseventhpassengerseats
Shorterstationwagon-styletop-
hingedbonetprovidingaroomier
interior,
PERCEIVED QUALITY
Definition

Customers
perception

Actual Quality
Product-based
Quality
Manufacturing
Quality
THANK YOU

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