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    Presentation On: IT and ITES Industry

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    Amit
    The presentation summarizes the ITES (Information Technology Enabled Services) industry in India. It describes how ITES involves delivering services remotely through information technology and includes both customer-facing and back-office operations. India is referred to as the "back office of the world" due to the growth of the ITeS sector, which started with basic data entry and has expanded to include knowledge process outsourcing, legal process outsourcing, and other advanced services. The evolution of the Indian ITES industry and key factors in its growth and competitive advantage are also outlined.

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    Presentation On: IT and ITES Industry

    Uploaded by

    Amit
    495 views17 pages
    The presentation summarizes the ITES (Information Technology Enabled Services) industry in India. It describes how ITES involves delivering services remotely through information technology and includes both customer-facing and back-office operations. India is referred to as the "back office of the world" due to the growth of the ITeS sector, which started with basic data entry and has expanded to include knowledge process outsourcing, legal process outsourcing, and other advanced services. The evolution of the Indian ITES industry and key factors in its growth and competitive advantage are also outlined.

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    know more about the IT & ITES Industry and its functioning....

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    ITAndITES

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    The presentation summarizes the ITES (Information Technology Enabled Services) industry in India. It describes how ITES involves delivering services remotely through information technology and includes both customer-facing and back-office operations. India is referred to as the "back office of the world" due to the growth of the ITeS sector, which started with basic data entry and has expanded to include knowledge process outsourcing, legal process outsourcing, and other advanced services. The evolution of the Indian ITES industry and key factors in its growth and competitive advantage are also outlined.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    495 views17 pages

    Presentation On: IT and ITES Industry

    Uploaded by

    Amit
    The presentation summarizes the ITES (Information Technology Enabled Services) industry in India. It describes how ITES involves delivering services remotely through information technology and includes both customer-facing and back-office operations. India is referred to as the "back office of the world" due to the growth of the ITeS sector, which started with basic data entry and has expanded to include knowledge process outsourcing, legal process outsourcing, and other advanced services. The evolution of the Indian ITES industry and key factors in its growth and competitive advantage are also outlined.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 17

    Presentation on

    IT and ITES Industry


    ITES
     Refers to Information technology enabled services.

     Delivery of services through the use of information


    technology.

     ITES services are diverse in nature.

     customer interactive services and back office


    operations for remote customers.
    SERVICE STRUCTURE
     India is referred to as the back office of the world
    owing mainly to the Information Technology-enabled
    Services (ITeS) sector
     Started with basic data entry tasks over a decade ago
     It now offers services such as knowledge process
    outsourcing (KPO), legal process outsourcing (LPO),
    games process outsourcing (GPO) and design
    outsourcing among others.
    EVOLUTION OF THE INDUSTRY
     ITES evolution can be divided into four phases as
    follows:
     First Phase : MNCs establishing units in India (Pre
    1997)
    - GE,British airways,HSBC etc.
     Second Phase : Entry of established software co.
    (1997 – 2002)
     Third Phase : Geographical dispersion of Activities
    (2002-2004)
     Fourth Phase : Move towards acquisitions ( 2004
    Onwards )
    On a steady growth track
    Contd…
    Revenues
    IT/ITeS : Primary factors
     Cost
     Labor cost
     Infrastructure costs
     Exchange rates

     Labor competitiveness
     Size
     Level of education
     compatibility

     Other Factors
     Business and political risks
     Geographical location
     Regulatory considerations
    Advantage India
     Most obvious driving fact is the advantage of cost
    efficiency.
     Other factors that influence the decision:
     Flourishing IT education market
     Broad skill sets of Indian computer professionals
     Telecom and IT infrastructure on par with global
    standards
     Advantage of 12-hour time lag with US.
     Amicable demographic environment.
    Contd…
     Encouraging business environment, simple rules and
    procedures
     Foreign investor friendly tax structure for ITES/BPO
    industry
     Proactive policies and incentives by the government
     Large English speaking work force
     Better productivity, 24x7 services
     Low wage levels of the Indian labor force
    Established IT/ITeS Hubs
    Emerging IT/ITeS destinations
    Global Comparison….
    Global Comparison
    Major Players
    India's Top Software companies India's Top BPO firms

    1 TCS 1 Genpact

    2 Infosys 2 WNS

    3 Satyam 3 Wipo BPO

    4 Wipro 4 HCL BPO Services

    5 IBM 5 ICICI One Source

    6 IBM Daksh

    7 Progeon
    Top 4 companies have 8 Aegis BPO Services
    80% market share
    9 EXL Service Holdings

    10 24/7 Customer
    Road ahead
     The Indian animation industry is rapidly growing as a major
    outsourcing hub with a growth rate of 30 per cent.
     The Indian KPO sector is estimated to become a US$ 10 billion
    industry by 2012, from the current size of US$ 4 billion.
     Becoming a hot destination for outsourced e-publishing work. As
    per a Confederation of Indian Industry (CII) report, the industry is
    growing at an annual rate of 35 per cent and India's outsourcing
    opportunities in the value-added and core services will help make
    the publishing BPO industry worth US$ 1.46 billion by 2010.
     As per a CRISIL study, engineering services outsourcing (ESO)
    the next big opportunity in the Indian outsourcing services
    industry is likely to grow at a compounded rate of 26 per cent and
    post revenues aggregating around US$ 7.5 billion by 2012.
    Presented By: Amit Kumar
    IMG/08-10/001

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