Project Management Telecom Projects
A Road to Success
Syed Rizvi PMP , ITIL V3 , 6 Sigma
What is a Project ?
A Temporary endeavor undertaken to produce a
unique product or service , with following main
features :
Start and end dates
Clearly defined objectives
Budget & Resource constraints
Temporary Team
Initially defined deliverables
Performed by People
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Why Projects are initiated ?
Projects are initiated either to take advantage of
an opportunity or to solve a problem such as :- In response to a new customer request
- To improve efficiency
- In compliance to a regulatory decision
Syed Rizvi PMP , ITIL V3 , 6 Sigma
What are Telecom Projects ?
Network Transformation from old to new technology
Design, install and configure a network to support a new service or customer
Construction of a new data center, POP or exchange
Laying of optical fiber network for voice , data and video delivery
Installation of enterprise transmission, data , core network
Conceptualize, develop and rollout telecom enterprise or consumer services
Development & integration of latest SDN / NFV and cloud services
Deployment of central Network Operation NOC or call center to improve SLA
Syed Rizvi PMP , ITIL V3 , 6 Sigma
What are Technology Trends ?
Conventional Circuit switching to Packet switching voice
Growth in e-commerce and e-governance
Tremendous demand in high internet speed for mobile and fixed consumer
Huge growth in OTT application minimizing voice revenues for operators
Demand of more and more data storage for customers cloud
Centralize services in cloud making access only a medium of reach
Enterprise services migration towards managed services
Telcos are looking to reduce operational cost by centralizing NOCs
First Call resolution capability building for call centers
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Telecom Trends
Syed Rizvi PMP , ITIL V3 , 6 Sigma
What does this mean ?
Mergers will happen since no one has a single platform to meet customer demands
Telco operators will transform themselves in to ICT providers
It will be a crowded market with lots of collaboration to retain customers
Networks will be evolving to deliver multiple services over single link to customer
Managed Single CPE will be used for multiple services
Market will be service oriented rather than Telco loyalty based ( MNP )
Huge transformation, infrastructure and migration projects will be initiated to gain
lead in changing technology trends.
Syed Rizvi PMP , ITIL V3 , 6 Sigma
What are main Project requirements ?
Add value to customer
Complete in time
As per allocated budget
As per agreed quality
With full scope
Syed Rizvi PMP , ITIL V3 , 6 Sigma
How we can achieve this ?
By using Project Management tools
By following Project Management Processes
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Project Management
Project Management is the application , skills,
tools and techniques to project activities to
meet the project requirements.
10
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Problems in Projects Reasons ?
Not Assigning the Right Person to Manage the Project.
Failing to Get Everyone on the Team Behind the Project.
Not Getting Executive Buy-in
Putting Too Many Projects Into Production at Once.
Lack of (Regular) Communication/Meetings
Not Being Specific Enough with the Scope
Allowing the Scope to Frequently Change
Providing Aggressive/Overly Optimistic Timelines
Not Being Flexible
Not Having a System in Place for Approving and Tracking Changes
Not Having a Metric for Defining Success.
Syed Rizvi PMP , ITIL V3 , 6 Sigma
11
Whos Involved In Project ?
Project Manager
Team Members
Customers
Project Sponsor
Stakeholders
Extended Team members ( 3rd Party, sub contractor, vendors)
12
Syed Rizvi PMP , ITIL V3 , 6 Sigma
PMI Methodology
PMI defines 5 Process groups
PMI defines 10 Knowledge Areas
Initiation
Integration
Planning
Scope
Executing
Time
Monitoring
& Controlling
Closing
Interaction of process
groups and knowledge
areas creates 47 Process in
total
Cost
Management
Management
Management
Management
Quality
Management
Human
Resource Management
Communication
Risk
Management
Management
Procurement
Management
Stakeholders
Management
Syed Rizvi PMP , ITIL V3 , 6 Sigma
13
Project is balancing competing constraints
Competing Constraints are
Time
Cost
Quality
And one common factor that impact
all above is SCOPE
Large number of projects failed due
to scope changes without control or
no scope clarity we will discuss
only scope Management is rest of
presentation
14
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Scope Management
There are 6 Scope Management Processes :1. Plan scope Management
2. Collect Requirements
3. Define Scope
4. Create WBS (Work Breakdown Structure)
5. Validate Scope
6. Control scope
15
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Success Factors
Customer Satisfaction is very important and it can only be achieved if we
have done following correctly :1.
Put up a plan in place how we will collect and finalize scope
2.
What are the stakeholders who should provide requirements
3.
Filter requirements as per project charter and finalize scope
4.
Write down and get agreement on what is included and excluded
5.
Create WBS for resource , cost estimation and assignment
6.
Keep monitoring scope for variance control .. If we do it correctly
cost and time would be controlled as well and project deliverables will
be done in time
7.
Lastly take deliverables to customer and validate it for acceptance
16
Syed Rizvi PMP , ITIL V3 , 6 Sigma
Critical to scope control
The most important factor is identifying ALL stakeholders in requirement
collection phaseany legitimate stakeholder identified later in the
project will cause variance and might generate requirements that could fail
the project before startbe aware while you identify stakeholders
Telecom/IT Projects are generally elaborative in nature and requires more
flexibility, agility and waterfall methodology as per competitive market
demands
Using organized PMI methodology maximizes the chances of successful
project delivery and of course Telecom / IT projects are no exception
17
ent
m
igma
e
S
g
6
a
3,
Man
V
t
L
I
c
T
roje
P,I
ca
You
gh
u
o
r
th
e
m
h
reac
fo
n
I
d
e
Link
yq
n
a
r
nP
i
PM
t
i
r
v
o
z
i
supp
ed R
y
r
S
o
s
erie
18
