Commun Cation Skills

COMMUNICATION & INTERPERSONAL
RELATIONSHIP AT WORKPLACE
DR SYED ABDULLAH SYED OTHMAN

ASST: MDM FOUZIAH JAMALUDIN
DEANSHIP OF ACADEMIC DEVELOPMENT
NAME:
COLLEGE:
OUTCOMES OF THIS WORKSHOP

At the end of this workshop, participants should be able to:
1. Explain the meaning of communication
2. List type of Communication Skills
3. Explain the concept, elements and good practices of
Intrapersonal Communication Skills
4. Explain the concept, elements and good practices of
Interpersonal Communication Skills
5. List down effective Interpersonal Skills as an Educator at
Higher Institution of Learning
Comm. skills/10thAPR2013/DADJU
WORKSHOP SCHEDULE
COMMUNICATION & INTERPERSONAL RELATIONSHIP AT WORKPLACE
Date: 10th April
Day: Wednesday
Time: 9.00 2.30 Pm
Venue: Hayat Hotel
Time
9.00 10.30 am
90 minutes
10.30 11.00 am
11.00 12.30pm
90 minutes
12.30 1.00pm
1.00 2.30 pm
90 minutes
Topics
SESSION 1: INTRAPERSONAL SKILLS
At the end of the session participant will be able to:

1.
Explain the meaning of communication
2.
Define the meaning of intrapersonal communication, its
concept and criteria.
3.
Develop effective intrapersonal communication skills as
human being.
Presenter
Dr Syed Abdullah
ASST
Mdm Fouziah
TEA TIME
SESSION 2 : INTERPERSONAL SKILLS AT WORKPLACE
Dr Syed Abdullah
At the end of the session participants should be able to:

1. Define Interpersonal Communication
2. List and describe the Components of Interpersonal
Communication
ASST
Mdm Fouziah
PRAYER TIME
SESSION 3 : INTERPERSONAL SKILLS AT WORKPLACE

(CONT.)
At the end of the session participants should be able to:
1. List and describe challenges in Communication
2. Understand more tips on Interpersonal Communication Skills
Dr Syed Abdullah
ASST
Mdm Fouziah
SESSION 1: INTRAPERSONAL SKILLS

At the end of the session participants will be able to:
1. Explain the meaning of communication
2. Define the meaning of intrapersonal communication,
its concept and criteria.
3. Describe important factors in effective intrapersonal
communication skills.
Activity:
Discussion on movie clip The Edge
What is Communication?
Communication is the sending and receiving of a
message. Communication can occur between one
or many different people.
Communication can take place within just one
individual. This type of communication is called
intrapersonal communication.
Interpersonal communication involves two or
more people.
Types of Communication
Intrapersonal communication
refers to the conversation that is continually going on
in your own mind.
Interpersonal communication
refers to the different types of verbal, non-verbal
and physical actions or expressions that people use
when they communicate with each other.
Intrapersonal & Interpersonal
Mastering the two basic types of communication is
the key to successful socialization.
The ability to communicate ideas, thoughts and
feelings serves as the basis for all successful human
interaction.
What Is Intrapersonal Communication?

Intrapersonal communication skills are:
communications that occur within a person's own mind.
positive internal dialogue, occurring within the mind. Meditation,
prayer, visualization and affirmations are amongst the intrapersonal
techniques.
the process of talking to oneself, we all have constant internal
dialogues going on within ourselves either consciously or
subconsciously, vital roles in determining our self-esteem and selfperception. If you apply yourself, it is improving your confidence
and therefore your quality of life.
IMPORTANT FACTORS THAT INFLUENCE

INTRAPERSONAL SKILLS
1.
2.
3.
4.
Perspective
Self-esteem
Self-confidence
Self-assertive
1. PERSPECTIVE
Perspective is a view or belief which we
truly believe it is true and valuable in
our life
Perspective is the way we look at things
Knowledge, understanding and values
in our minds shape our perspectives or
philosophies or paradigms
IN RELATIONSHIP, IT IS BETTER TO BE
KIND THAN TO BE RIGHT!
THE WAY WE THINK

The way we think influence our perspectives in
life
Positive thoughts will produce positive
perspectives in life
Positive perspectives are able to produce
positive actions
Positive perspectives are able to produce
positive communication and interpersonal
relationship
10
** BRIGHT STUDENT
KNOWLEDGE/INFORMATION
EXPERIENCE /
EFFECTS WE SEE
EDUCATION
OBSERVATION
WHAT IS SHAPING
OUR MINDS?
ENVIRONMENTAL
INFLUENCE
PERCEIVED
AUTHORITY
**PROCESSIONARY CATERPILLAR
PEOPLE
INFLUENCE
VALUE
SYSTEM
INFLUENCE OF
MODELING
11
EVERY ACTION WE TAKE IS ACTUALLY A REFLECTION OF

OUR PERSPECTIVE
The Way We Use Our Time, Money And

Energy
With Whom We Normally Socialize Or Get
Along With
What Kind Of Food We Eat
What Kind Of Books We Read
What Kind Of Activities We Give Priorities
How We Communicate With People
How We React And Take Actions When We
Are Facing Difficulties And Problems
12
2. SELF-ESTEEM
HOW WE LOOK AT OURSELVES:
In a positive or negative manner
In the form of strengths or form of weaknesses..
With appreciating your capabilities or undermining
yourselves.
With the feeling you can be successful or weak without
energy.
13
WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?

Solid and good self-esteem will give us
strength to shape our lives the best we
can
Poor and bad self-esteem will lead to a
lot of weaknesses in life
WHO AM I?
The Answer To This Question Will Influence
Ones Self-esteem And Influence The
Actions We Take In Our Life
14
WHO AM I?
MY IDENTITY! MY IMAGE!
I am a good human
being.
I am a responsible
person / son / parents /
employee
I am a loving
(husband/wife/parents
)
I am a useful member
of this society
I am a responsible
and
15
WAYS TO BUILD HIGH SELF-ESTEEM

Always remember you have the
capability, role and achievement
Should interact with those who have
positive minds and who always
encourage positive actions
Should take positive actions which bring
goodness to yourself and society
16
3. SELF-CONFIDENCE
HIGH SELF-CONFIDENCE will help us
take actions based on perspectives
and values we hold
HIGH SELF-CONFIDENCE gives us
strengths to achieve the goals we set
in our life
17
Building Self-Confidence 1-3/9

1. You must feel that you are somebody used to be
successful, have talent and capabilities, used to contribute
something meaningful to society
Do not feel that other people are too superior they are
also normal human beings that shouldnt be scared of
2. Must practice to give opinions even though you may make
mistakes or you dont have much points to say
Must try to get small things done until successful - because
small success could lead in getting bigger success
3. Must try to do high risk work which have big challenge
so as to train yourself to fight feeling of scared or no
confidence
18

4. When you have clear objectives, clear values, clear ways
of doing things dont worry about complaints, negative
comments and opinions of other people go ahead with
your work do it the best possible way you can
5.Seek support from positive people, successful people, not
those who are only talkers, nothing accomplished,
negative people who dont like to see other people
become successful.
6. Be careful in choosing friends do not be afected by the
negative comments or bad influence or bad models.
Prolonged exposure to negative elements will influence
your mind and your soul and finally you will fall in their
trap of negativity and non-performance.
19

7. Get yourself used to do a lot of welfare work to
build strong mind, soul and character so that this
way you wont be easily influenced in negativity or
bad behavior you get yourselves more confidence
and becoming more useful.
8. Must try to fight feeling ashamed or scared or
doesnt want to work
Do not propose other people to volunteer must
propose your own self to volunteer to take part
9. Must try to think and find creative ways to solve
problems do not surrender to circumstances
20
4. SELF-ASSERTIVE
The capability to take a stand and take appropriate
actions in defending perspectives and positive values
which you strongly believe
Determination, patience and courage are the
only things needed to improve any situation
WAYS TO BUILD SELF-ASSERTIVENESS
Understand clearly the good and bad aspects of
anything
Be firm if they try to take advantage of you
Behold strictly to values, ethics and rules which you
strongly believe
21
CONCLUSION
Alquran: 13: 11Indeed, Allah will not change
the condition of a people until they change what is
in themselves.
Anthony Robbins: Communication Quotations
The way we communicate with others and with
ourselves ultimately determines the quality of our
lives.
Winston Churchill: Communication Quotes
Courage is what it takes to stand up and speak;
courage is also what it takes to sit down and listen
Denis Waitley : Quotes: Self Esteem
To establish true self-esteem we must concentrate
on our successes and forget about the failures and
the negatives in our
lives
22
ONLY WE CAN CHANGE OURSELVES

Nobody will be able to change us to
get better results, except we
ourselves.
For things to change, we have to
change first.
Good news: once we start changing
ourselves, things will start to change for
us.
Our life is our responsibility, so we
are responsible totally for our life.
23
SESSION 2: INTERPERSONAL COMMUNICATION

SKILLS
At the end of the session participants should be

able to:
Define Interpersonal Communication
List and describe the Components of
Interpersonal Communication skills
24
DEFINITION OF INTERPERSONAL
COMMUNICATION
Communication is a
process of delivering a
message or meaning
through verbal or nonverbal means
25
PERSPECTIVE OF INTERPERSONAL
COMMUNICATION
The Quality Of Our Interpersonal
Communication Will Determine The
Quality Of Our Work And Quality Of Our
Life
Interpersonal Communication Skills
Can Be Learned
26
COMPONENTS OF INTERPERSONAL
COMMUNICATION
1.Conversation
2.Listening
3.Body language
4.Environment
5.Self-appearance
27
1. CONVERSATION
Mention Their Names

Use Suitable Language
Tone Of Voice
Simplify Your Message
Give Other People The Chance To Talk And Do
Not Control All
Try To Control From Telling Too Much About
Yourself
Use Closed And Open Questions Properly
Contents Of Your Sentence
Suitability Of Topics To Talk
Winning Peoples Heart
Be Interesting Vs. Be Interested
28
THE WAY TO CONVERSE

Be confident, cool and relaxed
Be yourself do not belittle yourself but at
the same do not be arrogant must show
respect to all parties
Be assertive do not let other people step
on your head
Give your opinion if you dont agree with
full of diplomacy and respect
29
2. LISTENING SKILLS
Look at the eyes and give attention But do not do it too close or too
long
Show your interest and show that they are important
Concentrate do not let your mind wonder to other places. Do not look at
other places or do other things while listening to people talking to you
Show that you are actually listening to them with full interest by
saying yeah oh like that, nodding your head and continue eye contact.
Do not look at different direction
Ensure that you really understand what you have just heard by
repeating what you have heard to him / her.
Repeat important information and seek confirmation from her Is this
what you are trying say
Give encouragement for people to keep on talking or to tell you
more using phrases such as thats amazing idea, thats interesting story,
please tell me more
Listen to ideas, not just words. Form imagination in your mind while
listening.
Do not interrupt or try to finish his sentence while people are talking
to you. Wait until he or she finishes his or her sentences.
Do not be too fast to conclude. Give your response when you are truly
30
sure hes finished his points.
3. BODY LANGUAGE
PROPER BODY LANGUAGE
Smile or show happy face
Nod your head to show that you understand or agree or you are following the
conversation attentively.
Give space so that everyone can see each others face if you are talking in a
group.
GOOD BODY LANGUAGE
Mirroring is you create the same body posture with those you are talking to if
they are standing with one leg up, you do the same, if they are holding cup, you
do the same. This is called mirroring.
Mirroring will create a more friendly and relaxed atmosphere between you and
the other person.
Avoid from:
Yawning,
Scratching your head,
Drilling your nostrils,
Digging your ears, and all sort of inappropriate actions
31
4. ENVIRONMENT
Try to understand their mood (are they tired, have
many problems, after getting scolded from their boss,
feeling sad, mixed feeling etc.)
Look at suitability of topic at that moment (talking
about marriage to women who havent got married,
talking about child birth with the couple who dont
have kids yet etc.)
Find suitable place (eg. quite, not many people
around) for the topic you want to discuss. To discuss
multi-million dollar business deal, must find a suitable
place.
Find suitable environment (cold, not smelly,
refreshing, clean)
32
5. SELF APPEARANCE
The way you dress

Cleanliness
Color of your dress
Ornaments
Body smell
33
SESSION 3: INTERPERSONAL
COMMUNICATION SKILLS (Cont.)
At the end of the session participants should be

able to:
1. List and describe challenges in Interpersonal
Communication
2. Important tips on Interpersonal Relationship
34
CHALLENGES IN COMMUNICATION
MISUNDERSTANDING IN COMMUNICATION
might happen in:
Through telephone
SMS
Emails
News delivered through third party, fourthinclude fasiq people surah alhujurat
When talking always want to win or be superior
When talking, emotion is more than facts
When giving opinions, very fast in finding other
peoples faults
When asking questions, the intention is to test the
people
When talking, always want to make other people feel
guilty
35
CHALLENGES IN COMMUNICATION
Normally, most people dont want the following:
ONE WAY COMMUNICATION do not give chance to other people
to talk.
Pestered just like being pushy.
Dictated like to control.
Imposed give one-sided point of view.
Insisted do not give much choices.
Manipulation salesmen, bad leaders
He feel hes the only one whos right and other people do not
know anything.
JADDAL KALAMI debating without proper guidelines, attack
ones arguments, no ethics in discussion, no good intention
Discussion not for the sake of finding proper understanding or to
find the truths
Discussion to hurt other peoples feelings
Arguments just for funComm.
noskills/10thAPR2013/DADJU
objective, waste of time hurt the 36
More examples of Barriers to

communication
Language
Values and beliefs
Sex/gender and age
Economic status
Educational level
Physical barriers
Attitude
Timing
Understanding of message
Trust
37
IMPORTANT TIPS ON INTERPERSONAL

RELATIONSHIP
BASICS MANKIND
WANTS
To be respected
To be appreciated
To feel important
To play some roles
To be friends with
others
Win-win enjoy
their rights
BASICS
MANKIND DO
NOT WANT
To be ridiculed
Belittled
Neglected
Segregated
Cruelled
Underestimated
Mistreated
38

RELATIONSHIP
1. REMEMBER HIS NAME AND RELATED INFORMATION
Remember his name correctly and mention his name in the
conversation
Try to remember other important or relevant information
about him such as the number of cats he keep, countries he has
visited, his favorite food etc.
2. LOOK AT THE GOOD SIDE AND GIVE EMPATHY
Look at the good side and strength he has; do not look at his
weaknesses and shortcomings
Inculcate sympathy and empathy; try to understand his situation;
do not quickly put a blame on him; do not quickly make a conclusion
about him and give forgiveness on small things
Investigate first on whats happened. Do not conclude too fast
Give open arms and put no ill intention toward him.
3. THINK WIN-WIN
Think win-win. Be fair to all parties.
Never ever suppress other people
Never try to take advantage,
especially from the weaker party. 39

RELATIONSHIP
4. DO NOT KEEP HIDDEN AGENDA OR TRY TO TAKE
ADVANTAGE
Do not keep the prawn besides the stone (hidden agenda)
when dealing with him; this way you will lose trust from him
Do not take advantage on his weaknesses or his negligence or
his sincerity
5. DO NOT KILL HIS LIFE AND DO FITNAH
Never ever kill ones life, dignity or his existence by
spreading fitnah
Stay away from fitnah or plough the seed of hatred or illintention toward a person.
6. NEVER EVER COMPARE, PAY GRATITUDE WITH WHAT YOU
HAVE
Do not compare someone with someone else, our staf with
other people staf,
our husband/wife with other peoples husband/wife
skills/10thAPR2013/DADJU
40
Do not praise otherComm.
people
and undermine your own

RELATIONSHIP
7. GIVE INSPIRATION, EXPECT THE BEST
Give inspiration, give trust, give hope
Give motivation to be the best, to give their best
Must expect the best from them
Be patient with their shortcomings and find ways so that
they can improve themselves through coaching, training or
third partys roles
8.NEVER EVER LIE
Speak the truth never ever lie
Never manipulate your language or twist your tongue,
doing so will make you a hypocrite
9. FULFILL YOUR PROMISE DO NOT MAKE FALSE PROMISE
Must respect the promise you have made must fulfill it
Do not promise with the things you are not capable of doing
41

RELATIONSHIP
10.SOMETIMES WE ARE STRATEGIC,NOT HYPOCRITE
We cannot be open to all things because it could be not strategic
Have to see the pros and cons of the things we discussed
If it carries more disadvantages than advantages, so it is better to

avoid from being direct this is what is called strategic.
11. LIKEABLE AND LIKE
Make it a habit to always eliminate the bad elements in our life
Improve yourself so that people like you
Train yourself to like other people
12. EXPECTATION
Sometimes our expectation on other people are not realistic or

too high
All people have problems or circumstances which we do not

know
We shouldnt be asking from them more than what they are

capable of doing
Expectation which is too high might frustrate us

13. DONT HOPE FOR RETURN OF FAVOR
Continue with good relationship without hoping anything in return
Even though people do not give a damn, we continue with good
relationship with them
42
FRIENDSHIP
ENHANCERS
Good intention
Always helping
Keep his dignity
See the good
aspects than the
bad aspects
No hidden
agenda
Telling the truth
and be trustworthy
Give priority to a
Comm. skills/10thAPR2013/DADJU friend
SPOILERS
Have strong vested
interest
Like to take advantag
High expectation
Blame without
investigation
Lying when
speaking
Back biting
Take his rights
43
RECAP & CONCLUSION

Thanks for your patience, we have covered the following topics:
1. The meaning of communication
2. Types of Communication Skills
3. Concept, elements and good practices of Intrapersonal
Communication Skills
4. Concept, elements and good practices of Interpersonal
Communication Skills
5. How to implement effective Interpersonal Skills as an Educator at
Higher Institution of Learning
6. Mastering the two basic types of communication is the key to
successful socialization.
7. The ability to communicate ideas, thoughts and feelings serves as
the basis for all successful human interaction.
44
Success for YOU

in the new global and diverse
workplace requires
excellent communication skills!
45
REFERENCES
1.
http://www.skillsyouneed.com/ips/interpersonal-c
ommunication.html#ixzz2PJPQO6KY
2. http://www.skillsyouneed.com/ips/interpersonal-com
munication.html
3. http://www.faculty.londondeanery.ac.uk/e-learning/i
mprove-your-lecturing/what-makes-a-good-lecturer
4. http://interpersonalskillsonline.com/how-to-develop-in
terpersonal-skills
46
THATS ALL.
THANK YOU
ALL THE BEST
FROM:
DR. SYED ABDULLAH [email protected]
Facebook: syed abdullah shahabudin
MDM. FOUZIAH JAMALUDIN [email protected]
47

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COMMUNICATION & INTERPERSONAL

DR SYED ABDULLAH SYED OTHMAN

OUTCOMES OF THIS WORKSHOP

At the end of the session participant will be able to:

At the end of the session participants should be able to:

SESSION 3 : INTERPERSONAL SKILLS AT WORKPLACE

SESSION 1: INTRAPERSONAL SKILLS

What Is Intrapersonal Communication?

IMPORTANT FACTORS THAT INFLUENCE

THE WAY WE THINK

EVERY ACTION WE TAKE IS ACTUALLY A REFLECTION OF

The Way We Use Our Time, Money And

WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?

WAYS TO BUILD HIGH SELF-ESTEEM

Building Self-Confidence 1-3/9

Building Self-Confidence 4-6/9

Building Self-Confidence 7-9/9

ONLY WE CAN CHANGE OURSELVES

SESSION 2: INTERPERSONAL COMMUNICATION

At the end of the session participants should be

Mention Their Names

THE WAY TO CONVERSE

The way you dress

At the end of the session participants should be

More examples of Barriers to

IMPORTANT TIPS ON INTERPERSONAL

IMPORTANT TIPS ON INTERPERSONAL

IMPORTANT TIPS ON INTERPERSONAL

IMPORTANT TIPS ON INTERPERSONAL

IMPORTANT TIPS ON INTERPERSONAL

Have to see the pros and cons of the things we discussed

If it carries more disadvantages than advantages, so it is better to

Sometimes our expectation on other people are not realistic or

All people have problems or circumstances which we do not

We shouldnt be asking from them more than what they are

Expectation which is too high might frustrate us

RECAP & CONCLUSION

Success for YOU

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