Scribd Logo
Upload

Welcome to Scribd!

  • 148 views

    Establishing Availability

    Uploaded by

    Enirethac Llrettoc
    To check availability, front office staff enter the arrival date, number of nights, number of guests, number of rooms, and rate code into the reservation system. They then advise the caller if a room is available, including the room type, rate, and date. Staff provide details on what the rate includes, such as meals, services, and facilities. They also check past guest history and may offer an upgraded room to return guests.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Establishing Availability

    Uploaded by

    Enirethac Llrettoc
    148 views5 pages
    To check availability, front office staff enter the arrival date, number of nights, number of guests, number of rooms, and rate code into the reservation system. They then advise the caller if a room is available, including the room type, rate, and date. Staff provide details on what the rate includes, such as meals, services, and facilities. They also check past guest history and may offer an upgraded room to return guests.

    Original Description:

    front desk

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    To check availability, front office staff enter the arrival date, number of nights, number of guests, number of rooms, and rate code into the reservation system. They then advise the caller if a room is available, including the room type, rate, and date. Staff provide details on what the rate includes, such as meals, services, and facilities. They also check past guest history and may offer an upgraded room to return guests.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    148 views5 pages

    Establishing Availability

    Uploaded by

    Enirethac Llrettoc
    To check availability, front office staff enter the arrival date, number of nights, number of guests, number of rooms, and rate code into the reservation system. They then advise the caller if a room is available, including the room type, rate, and date. Staff provide details on what the rate includes, such as meals, services, and facilities. They also check past guest history and may offer an upgraded room to return guests.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 5

    Establishing

    availability

    1. Check for Availability Check availability

    using reservation system in your properties.


    2. Checking availability may include in putting
    the following:
    * Arrival Date
    * Number of nights
    * Number of Adults
    * Number of rooms
    * Rate Code

    3. FO Staff then advises the caller of

    the availability
    example verbiage:
    We do have an Executive De
    Luxe Room available on the 28th of
    August Mr. Smith for $230 per room
    per night exclusive of charge and
    taxes.

    4. FO staff will advise caller of the

    inclusions of the rate quoted


    example verbiage:
    The rate is inclusive of full buffet
    breakfast; pre-dinner cocktails;
    complimentary 5 pieces of laundry
    every day, roundtrip airport
    transfers, local calls and the use of
    the facilities like the gym,
    swimming pool and outdoor
    jacuzzi.

    5. Multiple Scenarios in Availability


    * If the caller has no company

    affiliation but is returning guest,


    check his history in the system.
    Offer the same package if it is still
    valid but upsell to higher room
    category

    You might also like