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Questionnaire

This document defines and describes different types of questionnaires. It begins by explaining that a questionnaire is a set of questions used to collect information from individuals. There are three main types of questionnaires: structured with closed-ended questions, unstructured with open-ended questions, and semi-structured with a mix of both. Structured questionnaires have predetermined answer choices for quantitative analysis, while unstructured allow flexible responses for exploring new ideas. Semi-structured include some answer choices but also allow specifying additional responses. The document provides examples of different question types like yes/no, multiple choice, scales, rankings, and contingency questions. It concludes with tips for constructing good questionnaires, such as limiting questions, ordering them logically, avoiding bias, ensuring privacy,

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524 views11 pages

Questionnaire

This document defines and describes different types of questionnaires. It begins by explaining that a questionnaire is a set of questions used to collect information from individuals. There are three main types of questionnaires: structured with closed-ended questions, unstructured with open-ended questions, and semi-structured with a mix of both. Structured questionnaires have predetermined answer choices for quantitative analysis, while unstructured allow flexible responses for exploring new ideas. Semi-structured include some answer choices but also allow specifying additional responses. The document provides examples of different question types like yes/no, multiple choice, scales, rankings, and contingency questions. It concludes with tips for constructing good questionnaires, such as limiting questions, ordering them logically, avoiding bias, ensuring privacy,

Uploaded by

navin_raghu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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1. What is a questionnaire?

A questionnaire is a set of questions for gathering


information from individuals. You can administer
questionnaires by mail, telephone, using face-to-face
interviews, as handouts, or electronically (i.e., by e- mail
or through Web-based questionnaires).
A questionnaire is a series of questions asked to
individuals to obtain statistically useful information
about a given topic. When properly constructed and
responsibly administered, questionnaires become a vital
instrument by which statements can be made about
specific groups or people or entire populations.

2. Types of questionnaires and questions


Questionnaires can be paper-based, or electronic.
2.1 Structured questionnaires (Closed Ended Questions)
are based predominantly on closed questions which
produce data that can be analyzed quantitatively for
patterns and trends. The agenda is entirely predetermined
by the evaluator and provides little flexibility for
respondents to qualify their answers.
A closed question can be answered with either 'yes' or 'no'.
2.1.1 Yes/No Questions
1. Do you have a library membership card?
Yes ( )
No ( )

2.1.2 Multiple Choice Questions


What purpose do you visit the library? (Multiple choices)
( ) To read news papers
( ) To refer books
( ) To borrow and return books
( ) To brows Internet

2.1.3 Scaled questions - Responses are graded on a continuum


(example: rate the appearance of the product on a scale from 1 to 10,
with 10 being the most preferred appearance). Examples of types of
scales include the Likert scale, semantic differential scale, and rankorder scale

A likert scale is commonly used in survey research it is


often used to measure respondents attitudes by asking the
extent to which they agree or disagree with a particular
question or statement.
Example: To what extent the information obtained from
the web based resources are useful to you? (Likert Scale)
Sl. No.

Extent

Unsatisfied

Somewhat satisfied

Neutral

Satisfied

Extremely satisfied

Rankings:
Please rank the following web based resource usefulness in
order of preference (starting from 1 is least preferred and
10 is most preferred).
Sl. No.

Web based resources

Ranking
(1.10)

E-books

E-journals

Discussion forums

Databases

2.2 Unstructured questionnaires (Open-ended)


Non-structured questions, or open-ended questions,
are questions where there is no list of answer
choices from which to choose. Respondents are
simply asked to write their response to a question.
Here is an example:
An open question is likely to receive a long answer.
Example of a Non-structured Question
1.What are the facilities and services do you
expect from your library?
_______________________________________________
_______________________________________

2. What are the benefits for automating a library


housekeeping functions?
______________________________________________
____________________________________________
____________________________________________
____
It is best to use non-structured questions when you are
exploring new ideas and you don't really know what to
expect from the respondents.

2.3 Semi-structured questionnaires (Partially Structured


Question) take a mixed approach. In some situations, you
may have a partial list of answer choices, but you may still
have some doubt or uncertainty about other possible
responses. You can create a partially structured question
such as the following:
Example of a Partially Structured Question
What purpose do you use web based resources?
For research work
To write assignments
To improve subject knowledge
For the purpose of seminar presentation
Any other (Please specify): 1.________________
2. ________________

2.4 Contingency questions - A question that is answered


only if the respondent gives a particular response to a
previous question. This avoids asking questions of people
that do not apply to them.
1. Do you have computer knowledge?
Yes (
)
No (
)
2. If yes how long have you been using?
From last 6 months
(
)
From last 1 year
(
)
From last 2 years
(
)
From last 3-4 years
(
)

3. Cautions regarding Questions and Questionnaires Construction


1.Question number
2.Order of Questions
3.Check the spellings of the question statements
4.Do not use offensive language
5.Avoid double-meaning Questions
6.If there are any difficult terms in the questionnaire than do explain
them
7.Avoid unnecessary questions
8.Know the academic and mental capacities of the target population
9.If there are certain personal or emotional questions ask them in the
middle or at the end
10.Don't ask for elaborate answers
11.Use polite language
12.Don't write questions that already contain the answer to the
question
13.Let the respondents know that their privacy will be ensured

Thank You

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