CMMI

Model overview
Practical experience

Sigita Livina
Education
2004 graduated LU, Faculty of Physics and Mathematics, Computer
Science

Work experience
2003 2005: IT Alise
Testing
Software analysis and design

Since 2005: Accenture Latvia

Quality Management
Metrics reporting

Experience with CMMI

Since 2005 -> CMMI v1.1, CMMI v1.2, CMMI v1.3 for DEV
Copyright 2014 Accenture All rights reserved.

Agenda
1.

Introduction

2.

CMMI for DEV

3.

Practical experience

Copyright 2014 Accenture All rights reserved.

Quality in software life cycle

PRODUCT defines WHAT
1.

Business needs analysis

2.

Requirements

3.

Prototyping

4.

Testing, testing, testing

to assure WHAT will be delivered

PROCESS defines HOW

1.

Life cycle

2.

Methodology

3.

Tools

4.

Know hows and lessons learned

to assure THAT will be delivered

Copyright 2014 Accenture All rights reserved.

CMMI Background
Relationship to Other Models

There are a lot of standards out there

CMMI-DEV
CMMI-ACQ
CMMI-SVC
eSCM-SP
eSCM-CL
P-CMM
TMM
PSP/TSP

ISO 9001
ISO 12207
ISO 14001
ISO 15504
ISO 20000/BS15000
ISO 27001/BS7799
Six Sigma
Lean

ITIL
CobiT
SAS70
COPC
JD Power
Malcolm Baldrige
PMBOK
PRINCE2

Each industry standard has its own focus/domain:

focus is on the quality management
system
Applies best to organization end to
end quality view
focus is on improving process
performance, both speed and quality
Applies best to defined process
improvement initiatives

OSHA 18001
IEEE (various)
Mil (various)

focus is on aligning IT services with the

needs of business
Applies best to Infrastructure
Outsourcing and Infrastructure
Consulting
eSCM-SP focus is on outsourcing best
practices
Applies best to Application Outsourcing,
Business Process Outsourcing,
Infrastructure Outsourcing

Each standard has a different appraisal body

Copyright 2014 Accenture All rights reserved.

Which standard does your organization need?

None?

Reinventing the wheel

Structure and discipline

Control and knowledge

Limitations in public (or private) sector

All?

Costs a lot of money

Too heavy to maintain

Some?

Decisions required

Business needs

It is a Management Decision
Copyright 2014 Accenture All rights reserved.

How CMMI helps organizations?

CMMI provides guidance for improving an organizations processes and
ability to manage the development, acquisition and maintenance of products or
services.

CMMI places proven approaches into a structure that helps an organization:

1.

appraise its organizational maturity or process area capability

2.

establish priorities for improvement

3.

implement these improvements

Copyright 2014 Accenture All rights reserved.

CMMI Overview
Capability Maturity Model Integration

20xx
CMMI V1.4

Collections of best practices that help organizations to

improve their processes
2010
CMMI V1.3

These models were developed by product teams with

members from industry, government, and the Carnegie
Mellon Software Engineering Institute (*), taken over from
SEI in 2012 by the CMMI Institute

3 Models represented in different standards:

CMMI for Development (CMMI-DEV) - Product and

service development

CMMI for Services (CMMI-SVC) - Service establishment,

management

CMMI for Acquisition (CMMI-ACQ) - Product and service

acquisition

* http://www.sei.cmu.edu/

Copyright 2014 Accenture All rights reserved.

2006
CMMI V1.2

2002
CMMI V1.1

1987 - 1997
Standard development
CMMI project - improve
the usability of maturity
models by integrating
many different models
into one framework
8

CMMI Background
Model Structure Maturity Levels
Quality/
Productivity

5
4
3
2
1

Optimizing

Continuous Process Improvement

Quantitatively
Managed

Quantitative Management
Defined

Process Standardization

Managed

Basic Project Management

Process unpredictable

Copyright 2014 Accenture All rights reserved.

Initial
Risk/ Rework

CMMI for DEV Background

Model Structure
Levels

CMMI-DEV v1.3 Process Areas

Optimizing

Organizational Performance Management

Causal Analysis and Resolution

Quantitatively Managed

Defined

Requirements Development
Technical Solution
Product Integration
Verification
Validation
Organizational Process Focus
Organizational Process Definition

Managed

Requirements Management
Project Planning
Project Monitoring and Control
Supplier Agreement Management
Measurement and Analysis
Process and Product Quality Assurance
Configuration Management

Initial

Quality/
Productivity

Organizational Process Performance

Quantitative Project Management
Organizational Training
Integrated Project
Management
Risk Management
Decision Analysis and
Resolution

No Process Areas
Risk/
Rework

Copyright 2014 Accenture All rights reserved.

10

CMMI Background
Model Structure Maturity Levels
1.

2.

Organization Maturity Level

(ML) expectation

Maturity Levels

Process Area 1

3.

Each PA has predefined

Specific Goals (SG)
objectives of PA

4.

Each SG has
predefined Specific
Practices (SP) tools
or tasks that help to
achieve specific goal

Process Area 2

Specific
Goals

Specific
Practices

Artifacts

Each ML has
predefined set of
Process Areas
(PA)

Process Area 3

5.

ML 2 &3 has
predefined list of
Generic Goals
(GG) applied to
each PA.

6.

Each GG has
predefined
Generic Practices
(GP) tools or
tasks that help to
achieve generic
goal

Generic
Goals

Generic
Practices

Affirmations

Practice Implementation Indicators

Copyright 2014 Accenture All rights reserved.

11

CMMI Background
Staged VS Continuous representation
Continuous

Staged

ML2
ML 1

3
2
1

ML3

ML4

Process Area Capability

ML5

PA

Select predefined set of

processes for the improvement path
as suggested by model.
Copyright 2014 Accenture All rights reserved.

PA

PA

Select single process area

or set of process areas
critical to business to
improvement path.
12

CMMI Background
Model Structure Capability Levels
Quality/
Productivity

Optimizing
Quantitatively
Managed

3
2
1
0

Defined

Defined

Managed
Performed
Incomplete

Copyright 2014 Accenture All rights reserved.

Managed
Initial
Risk/ Rework

13

Assessment approach
SCAMPI Method 3 appraisal levels
SCAMPI C

1.

informal, documentation library review

length not defined

SCAMPI B

2.

informal, documentation review

interviews

length - 5 w/days

SCAMPI A results in final assessment

3.

formal, documentation review

interviews

length ~ 10 w/days

Assessment Roles:
4.

Lead Assessor person certified by SEI (CMMI Institute)

5.

Assessment team at least 4 people (external and internal to

organization)

Copyright 2014 Accenture All rights reserved.

14

Agenda
1.

Introduction

2.

CMMI for DEV

3.

Practical experience

Copyright 2014 Accenture All rights reserved.

15

CMMI for DEV 1.3

Process Areas
Process Management PA

Project Management PA

OPD

Organizational Process Definition

PP

Project Planning

OPF

Organizational Process Focus

PMC

Project Monitoring and Control

OPM

Organizational Process Management

REQM

Requirements Management

OPP

Organizational Process Performance

RSKM

Risk Management

OT

Organizational Training

IPM

Integrated Project Management

SAM

Supplier Agreement Management

QPM

Quantitative Project Management

Engineering PA

Supporting PA

TS

Technical Solution

CM

Configuration Management

PI

Product Integration

DAR

Decision Analysis and Resolution

RD

Requirements Development

MA

Measurement and analysis

VAL

Validation

PPQA

Process and Product Quality Assurance

VER

Verification

CAR

Causal Analysis and Resolution

Copyright 2014 Accenture All rights reserved.

16

CMMI for DEV 1.3

Capability Levels (relationship with Generic Goals)
0
1
2

Incomplete
Performed
All SP of the process is performed
Managed
Process is planned and executed in
accordance to policies

GG2 Institutionalize a Managed Process

GP2.1

Establish organizational policy

GP2.2

Plan the process

GP2.3

Provide Resources

GP2.4

Assign Responsibility

GP2.5

Train People

GP2.6

Control Work Products

GP2.7

Identify and involve relevant stakeholders

GP2.8

Monitor and Control the Process

GP2.9

Objectively Evaluate Adherence

GP2.10

Review status with higher level management

GG3 Institutionalize a Defined Process

Defined
Managed process that is tailored
from organizational set of standards

Copyright 2014 Accenture All rights reserved.

GP3.1

Establish a defined process

GP3.2

Collect process related experiences

17

CMMI for DEV 1.3

Maturity Level 1 - Initial

Process is ad hoc and chaotic

Process Management PA

Organization does not provide stable

environment to support process

Project Management PA

Success depends on competence and

luck of individuals, not proven process

Engineering PA

Supporting PA

! Does not mean that organizations can not

deliver

Copyright 2014 Accenture All rights reserved.

18

CMMI for DEV 1.3

Maturity Level 2 - Managed

Projects have ensured process are

planned and executed according to
policy

People are assigned, trained and have

right competences
Work products are planned, controlled
and does satisfy specified process

descriptions

Status is controlled and communicated

with relevant stakeholders

Process Management PA
Project Management PA
PP

Project Planning

PMC

Project Monitoring and Control

REQM

Requirements Management

SAM

Supplier Agreement Management

Engineering PA

Supporting PA
CM

Configuration Management

MA

Measurement and analysis

PPQA

Process and Product Quality

Assurance

GG2 Institutionalize a Managed Process

Copyright 2014 Accenture All rights reserved.

19

CMMI for DEV 1.3

ML2 Project Planning
SG

SP

SG1

Description
Establish estimates

SP1.1

Estimate the scope of the project

SP1.2

Establish estimates of work product and task attributes

SP1.3

Define project life cycle phases

SP1.4

Estimate effort and cost

SG2

Develop a Project Plan

SP2.1

Establish the budget and schedule

SP2.2

Identify project risks

SP2.3

Plan data management

SP2.4

Plan the project resources

SP2.5

Plan needed knowledge and skills

SP2.6

Plan stakeholder involvement

Copyright 2014 Accenture All rights reserved.

20

CMMI for DEV 1.3

ML2 Project Monitoring and Control
SG

SP

SG1

Description
Monitor the project against the plan

SP1.1

Monitor project planning parameters

SP1.2

Monitor commitments

SP1.3

Monitor project risks

SP1.4

Monitor data management

SP1.5

Monitor stakeholders involvement

SP1.6

Conduct progress reviews

SP1.7

Conduct milestones reviews

SG2

Manage corrective actions to closure

SP2.1

Analyze issues

SP2.2

Take corrective action

SP2.3

Manage corrective action

Copyright 2014 Accenture All rights reserved.

21

CMMI for DEV 1.3

ML2 Requirements Management
SG

SP

SG1

Description
Manage requirements

SP1.1

Understand requirements

SP1.2

Obtain commitment to requirements

SP1.3

Manage requirement changes

SP1.4

Maintain bidirectional traceability

SP1.5

Ensure alignment between project work and requirements

Copyright 2014 Accenture All rights reserved.

22

CMMI for DEV 1.3

ML2 Supplier agreement management
SG

SP

SG1

Description
Establish supplier agreements

SP1.1

Determine acquisition type

SP1.2

Select suppliers

SP1.3

Establish supplier agreements

SG2

Satisfy supplier agreements

SP2.1

Execute supplier agreement

SP2.2

Accept the acquired product

SP2.3

Ensure transition of products

Copyright 2014 Accenture All rights reserved.

23

CMMI for DEV 1.3

ML2 Configuration Management
SG

SP

SG1

Description
Establish baselines

SP1.1

Identify configuration items

SP1.2

Establish a configuration management system

SP1.3

Create or release baselines

SG2

Track and control changes

SP2.1

Track change requests

SP2.2

Control configuration items

SG3

Establish integrity
SP3.1

Establish configuration management records

SP3.2

Perform configuration audits

Copyright 2014 Accenture All rights reserved.

24

CMMI for DEV 1.3

ML2 Measurement and Analysis
SG

SP

SG1

Description
Align measurement and analysis activities

SP1.1

Establish measurement objectives

SP1.2

Specify measures

SP1.3

Specify data collection and storage procedures

SP1.4

Specify analysis procedures

SG2

Provide measurement results

SP2.1

Obtain measurement data

SP2.2

Analyze measurement data

SP2.3

Store data and results

SP2.4

Communicate results

Copyright 2014 Accenture All rights reserved.

25

CMMI for DEV 1.3

ML2 Process and product quality assurance
SG

SP

SG1

Description
Objectively evaluate process and work products

SP1.1

Objectively evaluate processes

SP1.2

Objectively evaluate work products

SG2

Provide objective insight

SP2.1

Communicate and resolve noncompliance issues

SP2.2

Establish records

Copyright 2014 Accenture All rights reserved.

26

CMMI for DEV 1.3

ML2 Generic Goal and practices
GG2 Institutionalize a Managed Process
GP2.1

Establish organizational policy

GP2.2

Plan the process

GP2.3

Provide Resources

GP2.4

Assign Responsibility

GP2.5

Train People

GP2.6

Control Work Products

GP2.7

Identify and involve relevant stakeholders

GP2.8

Monitor and Control the Process

GP2.9

Objectively Evaluate Adherence

GP2.10

Review status with higher level management

Copyright 2014 Accenture All rights reserved.

27

CMMI for DEV 1.3

Maturity Level 3 - Defined

Process is described in organizational

Process Management PA

standards, tools, procedures and methods

OPD

Organizational Process Definition

OPF

Organizational Process Focus

Organizational process is improved over

time based on previous experience and
lessons learned, samples from
completed projects.

OT

Organizational Training

Projects tailor organizational set of

standards based on tailoring guidelines.
A defined process clearly states
purpose, inputs, entry criteria, activities,
roles, measures, verification steps,
outputs and exit criteria

Project Management PA
RSKM

Risk Management

IPM

Integrated Project Management

Engineering PA
TS

Technical Solution

PI

Product Integration

RD

Requirements Development

VAL

Validation

VER

Verification

Supporting PA
DAR

Decision Analysis and Resolution

GG3 Institutionalize a Organizational

Process
Copyright 2014 Accenture All rights reserved.

28

CMMI for DEV 1.3

ML3 Organizational Process Definition
SG

SP

SG1

Description
Establish organizational process assets

SP1.1

Establish standard processes

SP1.2

Establish lifecycle model descriptions

SP1.3

Establish tailoring criteria and guidelines

SP1.4

Establish the organizations measurement repository

SP1.5

Establish the organizations process assets library

SP1.6

Establish work environment standards

SP1.7

Establish rules and guidelines for teams

Copyright 2014 Accenture All rights reserved.

29

CMMI for DEV 1.3

ML3 Organizational Process Focus
SG

SP

SG1

Description
Determine process improvement opportunities

SP1.1

Establish organizational process needs

SP1.2

Appraise the organizations process

SP1.3

Identify the organizations process improvements

SG2

Plan and implement process actions

SP2.1

Establish process action plan

SP2.2

Implement process action plan

SG3

Deploy organizational process assets and incorporate experiences

SP3.1

Deploy organizational process assets

SP3.2

Deploy standard processes

SP3.3

Monitor the implementation

SP3.4

Incorporate experiences into organizational process assets

Copyright 2014 Accenture All rights reserved.

30

CMMI for DEV 1.3

ML3 Organizational Process Training
SG

SP

SG1

Description
Establish and organizational training capability

SP1.1

Establish strategic training needs

SP1.2

Determine which training needs are the responsibility of the organization

SP1.3

Establish an organizational training tactical plan

SP1.4

Establish training capability

SG2

Provide training
SP2.1

Deliver training

SP2.2

Establish training records

SP2.3

Asses training effectiveness

Copyright 2014 Accenture All rights reserved.

31

CMMI for DEV 1.3

ML3 Risk management
SG

SP

SG1

Description
Prepare for risk management

SP1.1

Determine risk sources and categories

SP1.2

Define risk parameters

SP1.3

Establish a risk management strategy

SG2

Identify and analyze risks

SP2.1

Identify risks

SP2.2

Evaluate, categorize and prioritize risks

SG3

Mitigate risks
SP3.1

Develop risk mitigation plans

SP3.2

Implement risk mitigation plans

Copyright 2014 Accenture All rights reserved.

32

CMMI for DEV 1.3

ML3 Integrated project management
SG

SP

SG1

Description
Use the projects defined process

SP1.1

Establish the projects defined process

SP1.2

Use organizational process assets for planning project activities

SP1.3

Establish the projects work environment

SP1.4

Integrate plans

SP1.5

Manage the project using integrated plans

SP1.6

Establish Teams

SP1.7

Contribute to organizational process assets

SG2

Coordinate and collaborate with relevant stakeholders

SP2.1

Manage stakeholder involvement

SP2.2

Manage dependencies

SP2.3

Resolve coordination issues

Copyright 2014 Accenture All rights reserved.

33

CMMI for DEV 1.3

ML3 Requirements Development
SG

SP

SG1

Description
Develop customer requirements

SP1.1

Elicit needs

SP1.2

Transfer stakeholder needs into customer requirement

SG2

Develop product requirements

SP2.1

Establish product and product component requirements

SP2.2

Allocate product component requirements

SP2.3

Identify interface requirements

SG3

Analyze and validate requirements

SP3.1

Establish operational concepts and scenarios

SP3.2

Establish a definition of required functionality and quality attributes

SP3.3

Analyze requirements

SP3.4

Analyze requirements to achieve balance

Copyright 2014 Accenture All rights reserved.

34

CMMI for DEV 1.3

ML3 Technical Solution
SG

SP

SG1

Description
Select product component solutions

SP1.1

Develop alternative solutions and selection criteria

SP1.2

Select product component solutions

SG2

Develop the design

SP2.1

Design the product or product component

SP2.2

Establish a technical data package

SP2.3

Design interfaces using criteria

SP2.4

Perform make, buy or reuse analysis

SG3

Implement the product design

SP3.1

Implement the design

SP3.2

Develop product support documentation

Copyright 2014 Accenture All rights reserved.

35

CMMI for DEV 1.3

ML3 Product Integration
SG

SP

SG1

Description
Prepare for product integration

SP1.1

Establish and integration strategy

SP1.2

Establish the product integration environment

SP1.3

Establish product integration procedures and criteria

SG2

Ensure interface compatibility

SP2.1

Review interface descriptions for completeness

SP2.2

Manage interface

SG3

Assemble product components and deliver the product

SP3.1

Confirm readiness of product components for integration

SP3.2

Assemble product components

SP3.3

Evaluate assembled product components

SP3.4

Package and deliver the product or product component

Copyright 2014 Accenture All rights reserved.

36

CMMI for DEV 1.3

ML3 Verification
SG

SP

SG1

Description
Prepare for verification

SP1.1

Select work products for verification

SP1.2

Establish the verification environment

SP1.3

Establish the verification procedures and criteria

SG2

Perform Peer Reviews

SP2.1

Prepare for Peer Reviews

SP2.2

Conduct Peer Reviews

SP2.3

Analyze Peer Reviews data

SG3

Verify selected work products

SP3.1

Perform verification

SP3.2

Analyze verification results

Copyright 2014 Accenture All rights reserved.

37

CMMI for DEV 1.3

ML3 Validation
SG

SP

SG1

Description
Prepare for validation

SP1.1

Select products for validation

SP1.2

Establish the validation environment

SP1.3

Establish validation procedures and criteria

SG2

Validate product or product components

SP2.1

Perform validation

SP2.2

Analyze validation results

Copyright 2014 Accenture All rights reserved.

38

CMMI for DEV 1.3

ML3 Decision Analysis and resolution
SG

SP

SG1

Description
Evaluate alternatives

SP1.1

Establish guidelines for decision analysis

SP1.2

Establish evaluation criteria

SP1.3

Identify alternative solutions

SP1.4

Select Evaluation methods

SP1.5

Evaluate alternative solutions

SP1.6

Select solutions

Copyright 2014 Accenture All rights reserved.

39

CMMI for DEV 1.3

Maturity Level 4 Quantitatively Managed

Organization and projects establish

quantitative objectives for quality and
process performance

Process Management PA
OPP

Project Management PA
QPM

Specific measures of process

performance are collected and
statistically analyzed

Process performance baselines and

models are used to set performance
objectives

Process performance is more

predictable than in previous Maturity
Levels

Copyright 2014 Accenture All rights reserved.

Organizational Process Performance

Quantitative Project Management

Engineering PA

Supporting PA

40

CMMI for DEV 1.3

ML4 Organizational Process Performance
SG

SP

SG1

Description
Establish performance baselines and models

SP1.1

Establish quality and process performance objectives

SP1.2

Select Processes

SP1.3

Establish process performance measures

SP1.4

Analyze process performance and establish process performance

baselines

SP1.5

Establish process performance models

Copyright 2014 Accenture All rights reserved.

41

CMMI for DEV 1.3

ML4 Quantitative Project Management
SG

SP

SG1

Description
Prepare for quantitative management

SP1.1

Establish the projects objectives

SP1.2

Compose the defined process

SP1.3

Select sub-process and attributes

SP1.4

Select measures and analytic techniques

SG2

Quantitatively manage the project

SP2.1

Monitor the performance of selected sub-processes

SP2.2

Manage project performance

SP2.3

Perform root cause analysis

Copyright 2014 Accenture All rights reserved.

42

CMMI for DEV 1.3

Maturity Level 5 - Optimizing

Organization continuously improve

processes based on quantitative
objectives
Organizational quality process and
performance objectives are
continuously revised and adjusted to meet

business needs

Process Management PA
OPM

Organizational Performance
Management

Project Management PA
Engineering PA

Supporting PA
CAR

Causal Analysis and Resolution

Focus on organizational rather project

performance

Copyright 2014 Accenture All rights reserved.

43

CMMI for DEV 1.3

ML5 Organizational Performance Management
SG

SP

SG1

Description
Manage business performance

SP1.1

Maintain business objectives

SP1.2

Analyze process performance data

SP1.3

Identify potential areas for improvements

SG2

Select improvements
SP2.1

Elicit suggested improvements

SP2.2

Analyze suggested improvements

SP2.3

Validate improvements

SP2.4

Select and implement improvements for deployment

SG3

Deploy improvements
SP3.1

Plan for deployment

SP3.2

Manage the deployment

Copyright 2014 Accenture All rights reserved.

44

CMMI for DEV 1.3

ML5 Causal analysis and resolution
SG

SP

SG1

Description
Determine causes of selected outcomes

SP1.1

Select outcomes for analysis

SP1.2

Analyze causes

SG2

Address causes of selected outcomes

SP2.1

Implement action proposals

SP2.2

Evaluate the effect of implemented actions

SP2.3

Record causal analysis data

Copyright 2014 Accenture All rights reserved.

45

Agenda
1.

Introduction

2.

CMMI for DEV

3.

Practical experience

Copyright 2014 Accenture All rights reserved.

46

CMMI Implementation
Level
Quality/
Productivity

5
4
3
2
1

Optimizing

Continuous Process Improvement

Quantitatively
Managed

Quantitative Management
Defined

Process Standardization

Managed

Basic Project Management

Process unpredictable

Copyright 2014 Accenture All rights reserved.

Initial
Risk/ Rework

47

CMMI Implementation
Scope in organization
Decision on applicable scope (projects):

Project type

Project life cycle

Team size

Business value

Technology

Etc.

Copyright 2014 Accenture All rights reserved.

48

CMMI Implementation
ML3 Implementation

3 to 6 month

Full cycle
(1 year)

1 week

> 3 months

3 to 6 month

2 week

Grand total 1.5 to 2 years

Copyright 2014 Accenture All rights reserved.

49

CMMI Implementation
Major focus points and issues
Focus Points

1.

Artifact gathering for all Specific Goals

Process institutionalization

All projects follow the same standard

Methodology/process trainings
Issues

2.

Decision on representation and maturity levels

Consistence of artifacts across projects (tailoring to client needs)

People commitment to continuous process improvements

(sharing samples, ideas)

Copyright 2014 Accenture All rights reserved.

50

CMMI Implementation
Costs of implementation
CMMI Institute related costs

1.

Trainings

SCMAPI B

SCAMPI A
People costs quality team

2.

At least 2 full time employees

People costs project teams

3.
.

Time for trainings

Time for deliverables creation

Time for continuous improvement (lessons learned, knowledge

exchange, Subject Matter Experts review of submitted samples)

Copyright 2014 Accenture All rights reserved.

51

CMMI Implementation
Benefits of implementation
1.

2.

3.

Organizational processes
Less reinventing the wheel
Organizational lessons learned
Consistency in delivery
Not very popular across all individuals
People
Organizational knowledge library
Boundaries, guidelines and limitations

Maturity Level 5
. Focusing on decrease cost and increasing value
. Scope of selected processes

http://www.sei.cmu.edu/library/assets/reitzig_07.pdf
Copyright 2014 Accenture All rights reserved.

52

http://www.sei.cmu.edu/library/assets/reitzig_07.pdf
Copyright 2014 Accenture All rights reserved.

53

Thank you for attention.

Questions?

Copyright 2014 Accenture All rights reserved.

54