MIS CRM Software
MIS CRM Software
MIS CRM Software
PRESENTED BY:
DENNIES SEBASTIAN
NAVANDHIKA NAIR
RENOY ROY
SARA MOHAMMED
V. S. AATHIRA
Customer Relationship
Management
companys website,
What is Force.com ?
In fact, the data is never lost here, because there are auto backups.
Salesforce.com
$45 billion
small,
mid-market and
CRM Salesforce solutions are available only for software-as-aservice (SaaS) deployment.
Sales forecasting,
Collaboration,
The utilization of a CRM system can track all sales activity including
past and future customers. This information provides insights for
companies to act on higher potential customers.
Salesforce Cloud
Sales Cloud
Sales Cloudmainly works based on Lead, Account, Contact & Opportunity objects.
Leads can be further converted into account, contact and opportunity objects -an
important built-in functionality of the Sales Cloud. Whats more, if any custom fields
are added to the lead object, it is also possible to set the mapping for them.
Opportunities are well managed by giving them different stages and probabilities.
Service Cloud
InService Cloud, the base objects are cases and solutions. A Service Executive can
create a case on a customer enquiry or a complaint, and the corresponding solution
can be stored in a solution object. There is some standard functionality, like email to
case, which will automatically create a new case in the CRM on every customer email.
Marketing Cloud
Marketing Cloudis an application for marketing purposes. It helps in the creation and
execution of marketing campaigns, email promotions, and more.
Custom Cloud
Custom fields can be added to the standard objects, and custom workflows
can also be created. For custom views as well as business logic, Visualforce
pages and associated apex classes can be used. All of these customization
facilities make it possible to fulfill just about any need a CRM user may have.
Analytics
Every CRM application must be able to present reports with the data stored
in it. In Salesforce, the Reports and Dashboards feature enables effective
analytics.
Salesforce automation