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    Communication

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    AsTral_PearL
    The document discusses managerial communication, defining it as the process of exchanging work-related information between managers and employees to achieve mutual understanding. It covers topics such as the roles, levels, channels, barriers, and techniques for overcoming barriers to effective communication within an organizational context. Proper communication is important for planning, organizing, directing, controlling activities, and motivating employee cooperation.

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    Communication

    Uploaded by

    AsTral_PearL
    466 views23 pages
    The document discusses managerial communication, defining it as the process of exchanging work-related information between managers and employees to achieve mutual understanding. It covers topics such as the roles, levels, channels, barriers, and techniques for overcoming barriers to effective communication within an organizational context. Proper communication is important for planning, organizing, directing, controlling activities, and motivating employee cooperation.

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    The document discusses managerial communication, defining it as the process of exchanging work-related information between managers and employees to achieve mutual understanding. It covers topics such as the roles, levels, channels, barriers, and techniques for overcoming barriers to effective communication within an organizational context. Proper communication is important for planning, organizing, directing, controlling activities, and motivating employee cooperation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    466 views23 pages

    Communication

    Uploaded by

    AsTral_PearL
    The document discusses managerial communication, defining it as the process of exchanging work-related information between managers and employees to achieve mutual understanding. It covers topics such as the roles, levels, channels, barriers, and techniques for overcoming barriers to effective communication within an organizational context. Proper communication is important for planning, organizing, directing, controlling activities, and motivating employee cooperation.

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    MANAGERIAL

    COMMUNICATION
    COMMUNICATION
    Communication is defined as interchange of thoughts, opinions or
    information, by speech, writing or signs.
    - Robert Anderson

     It is a two way process.


     it has four specific skills.
     It is the life blood of the business.
    MANAGERIAL COMMUNICATION

    Communication is the process of exchanging information in a way


    that achieve mutual understanding between two or more people about
    work related issues. Communication plays a vital role in planning,
    organizing, directing, and controlling the activities of an organization
    by the managers.
    It also helps in motivating people to obtain their willingly
    cooperation.
    ROLES OF COMMUNICATION
    • Better Planning

    • Effective Operations

    • Decision Making

    • Controlling

    • Co-ordination
    LEVELS OF COMMUNICATION

    There are two types of communication:

     Interpersonal Communication

     Organizational Communication
    INTERPERSONAL COMMUNICATION

    How do group members transfer meaning between and among each


    others.
    There are three basic methods to explain interpersonal
    communication:

     ORAL

     WRITTEN

     NON-VERBAL
    ORGANIZATIONAL
    COMMUNICATION
    It is the kind of communication which is used in an
    organization.

    There are three types of organizational


    communication. They are:-
     Network Communication
     Computer Aided Communication
     Knowledge Management
    CHANNELS OF
    COMMUNICATION
    They are used for achieving the common goals of
    organization by exchange the ideas continuously.

    Communication Channel

    Formal communication Informal communication

    Upward Downward Horizontal


    Communication Communication Communication
    CONTD…

    • Formal Communication
    – communication that follows the official chain of command or is
    communication required to do one’s job

     Written and Oral

     Formal Relation

     Prescribed Path

     Organizational Message
    TYPES OF FORMAL
    COMMUNICATION
    Downward Communication: flows from managers to employees
    and is used to inform, direct, coordinate and evaluate employees.

     Upward Communication: flows from employees to managers in


    the form of suggestions, feedback.

     Horizontal Communication: flows between individuals at the


    same level in the organization.
    INFORMAL OR GRAPEVINE
    COMMUNICATION CHANNEL
    Informal Communication

    – Communication within an organization that is not officially


    sanctioned

    – Permits employees to satisfy their needs for social interaction


    creates alternative, and frequently faster and more efficient,
    channels of communication
    TYPES OF GRAPEVINE CHAIN
    Prof. Keith Devis has given the following four
    types of grapevine chains.
    1. Single Strand Chain:
    A B C D E

    B
    2. Gossip Chain: G C

    A
    D
    F

    E
    CONTD…

    3. Probability Chain: H G
    B
    J
    A
    C D
    I
    F E

    4. Cluster Chain: A

    B C D

    E F G H I
    BARRIERS TO EFFECTIVE
    COMMUNICATION
    Problems/barriers to communication may arise at any of the
    following levels in a communication process:-

    • The sender’s level

    • The receiver’s level

    • The transmission level

    • The feedback/reaction level


    TYPES OF COMMUNICATION
    BARRIERS

    Noise Filtering Selective perception

    Information Overload Emotions Language

    Apprehension Cultural Barriers Poor listening

    Premature evaluation
    TYPES OF COMMUNICATION
    BARRIERS
    1. Noise:- It means interference that occurs in a signal and
    prevents us from hearing properly.

    2. Filtering:- It is the deliberate manipulation of information


    to make it appear more favourable to the receiver.

    • Extent of filtering affected by:


    – the number of vertical levels in the organization
    – culture of the organization
    3. Selective Perception :- What the receivers selectively see and
    hear is influenced by their attitudes, needs, background, and
    experience.

    4. Information Overload :- Information available exceeds


    processing capacity.
    • Frequent complaint of executives
    • Individuals tend to select out, ignore, pass over
    information

    5. Emotions :- Interpretation of a message gets affected by the


    way the receiver feels.
    • Extreme emotions likely to hinder effective
    communication
    6. Language :- Meaning of words differs among people with
    diverse backgrounds.
    • Specialized terminology/jargons may be used by a
    group
    • Even those who speak the same language may use it
    quite differently

    7. Apprehension :- Apprehension or anxiety may arise in oral


    communication, written communication or both.
    • High-oral-communication apprehensives distort the
    communication demands of jobs
    8. Cultural Barriers :- In international environment, cultural
    differences often cause communication problems. There exist
    four specific problems related to language difficulties in cross-
    cultural communications.

    • Barriers caused by semantics


    • Barriers caused by word connotations
    • Barriers caused by tone differences
    • Barriers caused by differences among perceptions
    9. Poor listening :- It causes serious problems in communication.
    • People getting too much involved in their own problems
    and having their own egos
    • They don’t pay attention to the speaker

    10. Premature evaluation :- People who have such habits may


    be irresponsive and jump to conclusions without logical
    deduction from the objective situation.
    OVERCOMING BARRIERS TO
    EFFECTIVE COMMUNICATION
    Solutions

    Clarity in Idea

    Simplify language

    Proper Channel

    Practice Empathy

    Use Feedback

    Listen actively
    OVERCOMING BARRIERS TO
    EFFECTIVE COMMUNICATION

    1. Clarity in idea :- Senders must clarify the purpose


    of the message that they want to communicate.

    2. Simplify language :- Semantic problems can be


    solved by using simple language and avoiding
    connotations.

    3. Proper channel :- It is essential for the orderly


    flow of information. It depends on the requirement
    of information to be transmitted.
    4. Practice empathy :- Put yourself in the recipient’s shoes.
    • Perceive the problem from recipient’s point of view.
    • Try to see the recipient’s values, experiences and frame
    of reference.

    5. Use feedback :- Ask a set of questions about a message to


    determine whether it was understood as intended.
    •Ask receivers to restate the message in their own words.

    6. Listen actively :- Listen carefully to the sender for fully


    understanding the meaning of his/her message.
    • Restrain premature judgments or interpretations.
    • Enhanced by developing empathy with sender.

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