Computer-Based Information System

CBIS is an information system that is

composed of hardware, software, databases,
telecommunication, people and procedures that
are configured to collect, manipulate, store, and
processed data into information.

CBIS

Components:
1. Hardware - consists of computer equipments
used
top perform input, processing, and
output activities
2. Software - consists of programs and
instructions
given to the computer and to the
user
3. Database - an organized collection of facts and
information

4. Telecommunications - allows organization to link

computer systems together into effective
networks
5. People - any person involved in information
systems
development
including
information
systems
personnel
that
manages, run, program, and maintain
computer systems
- any person that benefits in the use of
the information system(users)
6. Procedures- includes strategies, policies,
methods, and rules that human use to
operate the CBIS

CBIS

TYPES OF CBIS

1. Transaction Processing System

(TPS)

CBIS

An information system that captures and processes data

about business transactions
It supports day-to-day activities of the business
A type of information system that collects, stores, modifies
and retrieves the data transactions of an enterprise.
Transaction processing systems offer enterprises the
means to rapidly process transactions to ensure the
smooth flow of data and the progression of processes
throughout the enterprise.
Examples: Airline Reservation System
Payroll Processing System
Transport Ticket Reservation System
Purchase Order Entry System

Office Automation Systems

It support data workers

It helps employee to create and share documents that
support day to day office activities
Solutions that can handle all the office updates, tasks,
functions, information transfer and sharing etc more
effectively and professionally than before.
It collects, stores and oversees these aspects of a business
effectively without any errors.
Examples: Order management, File map utility, Asset
management system, Account consolidation application,
Word processors, spreadsheets, databases, accounting
packages, networks, and e-mail

Data Workers

CBIS

workers that do not usually create data or

new
knowledge
but
rather
analyze
information in order to transform data or
manipulate it in some way before sharing it
with, or formally disseminating it throughout
the organization and, sometimes, beyond.
Office Automation Applications
a. word processing
b. communication
c. spreadsheet
d. desktop publishing
e. electronic scheduling

Knowledge Work Systems

It supports professional workers or knowledge

workers
by aiding them in their effort to create new knowledge and
by allowing them to contribute it to their organization or to
the society
at large.

Knowledge workers rely on traditional office systems but

often require highly specialized knowledge work systems
with powerful graphics, analytical tools, and
communications and document management
capabilities.
These systems require great computing power, access to
external databases, easy-to-use interfaces, and
optimization for the specific tasks to be performed.

Examples of Knowledge Work

System
CAD/CAM systems: Computer-aided design (CAD) and Computer-aided
manufacturing (CAM) systems automate the creation and revision of
designs, using computers and sophisticated graphics software. They
provide engineers, designers, and factory managers with precise
manufacturing control over industrial design and manufacturing
Virtual reality systems: These use interactive graphics software to aid
drug designers, architects, engineers, and medical workers by
presenting precise, three-dimensional simulations of objects.
Investment workstations: These are high-end PCs used in the
financial sector to analyze trading situations instantaneously and
facilitate portfolio management.

Management Information Systems

CBIS

An information System that provides for management oriented

reporting based on transaction processing and operations of
the organization.
It provide periodic reports, special report and outputs
of
mathematical simulation that comes from transaction
processing system.
MIS (management information systems) is a general term for
the computer systems in an enterprise that provide information
about its business operations.
It's also used to refer to the people who manage these
systems. Typically, in a large corporation, "MIS" or the "MIS
department" refers to a central or centrally-coordinated system
of computer expertise and management, often including
mainframe systems but also including by extension the
corporation's entire network of computer resources.

Examples of MIS

Enterprise systems, also known as enterprise resource planning

(ERP) systems provide an organization with integrated software
modules and a unified database which enable efficient planning,
managing, and controlling of all core business processes across
multiple locations. Modules of ERP systems may include finance,
accounting, marketing, human resources, production, inventory
management and distribution.
Supply chain management (SCM) systems enable more
efficient management of the supply chain by integrating the links
in a supply chain. This may include suppliers, manufacturers,
wholesalers, retailers and final customers.
Customer relationship management (CRM) systems help
businesses manage relationships with potential and current
customers and business partners across marketing, sales, and
service.
Knowledge management system (KMS) helps organizations
facilitate the collection, recording, organization, retrieval, and
dissemination of knowledge. This may include documents,
accounting records, and unrecorded procedures, practices and
skills.

TPS
CBIS
Marketing
MIS

Production
MIS
Common
Database

Financial MIS

Other MIS

Management Information System

Decision Support System

CBIS

An information system that either helps to identify

and choose option or decision making opportunities
or provides information to help make decision.
These are a specific class of computerized information
system that supports business and organizational
decision-making activities.
A properly designed DSS is an interactive softwarebased system intended to help decision makers
compile useful information from raw data, documents,
personal knowledge, and/or business models to
identify and solve problems and make decisions.

Examples of DDS

Clinical decision support system for medical diagnosis.

Bank loan Evaluator verifying the credit of a loan applicant or an
engineering firm that has bids on several projects and wants to know if
they can be competitive with their costs.
Executive dashboard and other business performance software allow
faster decision making, identification of negative trends, and better
allocation of business resources.
A growing area of DSS application, concepts, principles, and techniques is
in agricultural production, marketing for sustainable development.
DSS are also prevalent in forest management where the long planning
time frame demands specific requirements. All aspects of Forest
management, from log transportation, harvest scheduling to sustainability
and ecosystem protection have been addressed by modern DSSs.
A specific example concerns the Canadian National Railway system,
which tests its equipment on a regular basis using a decision support
system. A problem faced by any railroad is worn-out or defective rails,
which can result in hundreds of derailments per year. Under a DSS, CN
managed to decrease the incidence of derailments at the same time other
companies were experiencing an increase.

6. Expert System
-information system that can function as a
consultant to a problem solver, not only to
by suggesting to a solution but also by explaining
the line of reassuring that leads to the solution as
what a human expert can do.

CBIS

-branch of artificial intelligence and is also called

Expert Systems
knowledge-based systems
user

User
interface

Rule basic
Inference
Knowledge
base

Examples of Expert System

Highly interactive or conversational applications,
IVR,
voice server,
chatterbot
fault diagnosis,
medical diagnosis
decision support in complex systems,
process control,
interactive user guide
educational and tutorial software
logic simulation of machines or systems

GROUP DECISION SUPPORT

SYSTEM

An
interactive,
computer-based
system
that
facilitates solution of unstructured problems by a set
of decision-makers working together as a group. It
aids groups, especially groups of managers, in
analyzing problem situations and in performing group
decision making tasks.
Intended to bring a group together to solve a problem
with the help of various supports such as polling,
questionnaires, brainstorming, and scenario creation.
Helps middle managers and information workers
collectively plan and decide important business
issues.

GDSS Time/Place Environment

Same-Time
Same-Place
(Most widely used GDSScomputers with projectors, voting
tools)

Different-Time
Same-Place
(audio/video conferencing,
document sharing)

Same-Time
Different-Place
(team room, tools, audio
conferencing, screen sharing, chat)

Different-Time
Different-Place
(voice mail, email, bulletin boards)

Examples of GDSS
Electronic brainstorming
E-voting to resolve the shop floor control
problem.
E-conferencing
Audio
Video

COMPUTER SUPPORTED
COLLABORATIVE WORK
Intended for team collaboration via networked
computers that uses a software called groupware.
Computer-Supported Collaborative Work (CSCW) is a
multi-disciplinary research field that focuses on tools
and techniques to support multiple people working on
related tasks. CSCW provides individuals and
organizations with support for group cooperation and
task orientation in distributed or networked settings.
Four basic areas of concern: Communication,
Collaboration, Coordination, and Control

Examples of CSCW
Applications focused on communications
Electronic mail
Intranet
Videoteleconferencing
The Coordinator System

Applications focused on meeting support

Xerox PARC CoLab
Ventana Group Systems

Applications focused on coordination and procedures

Domino Office Procedure System
Lotus Notes, Xerox DocuShare, and SevenMountains
Integrate

EXECUTIVE INFORMATION SYSTEMS

(EIS)

An information system that supports the planning and

assessment needs of executive managers.
An executive information system (EIS) provides information
about all the factors that influence the business activities of a
company. It combines relevant data from external and internal
sources and provides the user with important current data which
can be analyzed quickly.
The EC-Executive Information System (EC-EIS) is a system which is
used to collect and evaluate information from different areas of a
business and its environment.
Among others, sources of this information can be the Financial
Information System (meaning external accounting and cost
accounting), the Human Resources Information System and the
Logistics Information System.
The information provided serves both management and the
employees in Accounting.

ENTERPRISE RESOURCE
PLANNING SYSTEM
The integration of many information systems
existing on different management levels within
the different functions.
ERP (Enterprise Resource Planning)
It is designed to perform integration of these ISs.
Often SA serves as consultants to ERP that use proprietary
softwares.
Example softwares: SAP (Systems Application Products) and
ORACLE

USER: System Analyst

And other users require vendr training, support and
maintenance to be able to design, install, maintain,
update, and use a particular ERP package.

SYSTEMS FOR WIRELESS AND

HANDHELD DEVICES
Mostly used in Personal Digital Assistants (PDA)
Systems that can be used by users that integrate voice,
video, and email into organizations intranet or industry
extranet.
Wireless ecommerce referred to as mcommerce (mobile
commerce)
WLAN (Wireless LAN) also called Wireless fidelity network,
Wi-Fi and other personall wireless network that bring
together many types of devices under the standard called,
Bluetooth.
Search Engines (Intelligent Agent)- that assists users with
tasks in which the software learn preferences of the users
over time and then acts on those preferences.
Advertisements through text (SMS and MMS)

ESS
GDSS
CSCWS
ES
DSS
MIS Work
Knowledge
System Office
Automation System

Transaction Processing
Systems
Systems Analyst may be involved with any or all of these systems