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GAP Analysis

This document provides an overview of gap analysis. It defines gap analysis as a technique to determine the steps needed to move from a current state to a desired future state. The document outlines several reasons for conducting a gap analysis, including providing a foundation for measuring resources required to achieve goals. It then describes the basic process as identifying the current state, desired state, and gaps, and determining what needs to be done to bridge those gaps. Finally, it discusses several specific methods for conducting gap analysis, including SERVQUAL, ISO 9001, SAGA, and two-dimensional analysis.

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Mrunal Shirsat
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353 views13 pages

GAP Analysis

This document provides an overview of gap analysis. It defines gap analysis as a technique to determine the steps needed to move from a current state to a desired future state. The document outlines several reasons for conducting a gap analysis, including providing a foundation for measuring resources required to achieve goals. It then describes the basic process as identifying the current state, desired state, and gaps, and determining what needs to be done to bridge those gaps. Finally, it discusses several specific methods for conducting gap analysis, including SERVQUAL, ISO 9001, SAGA, and two-dimensional analysis.

Uploaded by

Mrunal Shirsat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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GAP ANALYSIS

Definition GAP Analysis

It is a Technique for determining the steps to be taken in moving from current state
to desired future state.

Gap Analysis is formal study of what business is doing currently and where it
wants to go in the future?

Curre
nt
State

Gap
Anal
ysis

Desir
ed
Stat
e
2

Why GAP Analysis?

GAP analysis provides foundation for measuring investment


of time , money and Human resources required to achieve
particular outcome.

Examples:
Transformation of Paper based to Paperless Salary

system
Classification of how well a product or solution
meets the consumer requirement

Basic Process for GAP Analysis

What Do we need to Do
to Get there?

Where are we now?


Where Do we want to go?
How Do we do that ?

What Do we need to do to get


there ?
Answer to each GAP analysis Question

Answer ->Yes

Answer-No

Answer->N/A

Provide
Evidence

Remedial action
should be taken

No Action
Required
You Must be able to
Justify Why this
Question is not
Applicable
5

How do we Do that ?
PlanDoCheckAct

Different methods to Conduct GAP


Analysis
SERVQUAL
ISO 9001:2000
SAGA(Self Assessment Gap Analysis)
Two Dimensional Analysis

SERVQUAL

This Method of GAP Analysis consists of set of Questions


Divided in Five categories

SERVQUAL

What do we do with this survey?


Administer the survey to customer and the company
The results will show difference in perceptions between
Customers
Employees
Management

SAGA-Self Assessment Gap Analysis

Rather then sending out a survey as in SurvQual, SAGA is a


process used to take a close look at an organizations
operations.
In SAGA a Company/Process/Approach is Analysed using
the Baldrige criteria and the Gaps are found out .
What is Baldrige Criteria?
The Baldrige Program educates organizations in performance
excellence management. The main focus areas are to
Help organizations achieve best-in-class levels of performance
Identify and recognize role-model organizations
Identify and share best management practices, principles, and strategies
10

ISO 9001:2000 GAP Analysis

ISO (International Organization for Standardization) is the


world's largest developer and publisher of International
Standards.
Identifying the GAPS with reference to the Standards
provided by ISO and Finding out solutions To Fill them.
The ISO 9000 family of standards relate to quality
management systems
http://www.iso.org

11

Two Dimensional Gap Analysis

The maintenance of biodiversity requires a wise combination of


protection, management, and restoration of habitats at several scales. The
solution lies in integration of natural and social sciences in the form of
two-dimensional gap analysis, as an efficient tool for biodiversity policies.

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