Chapter 1 - Introduction To Business Communication
Chapter 1 - Introduction To Business Communication
Ltd
Business Communication for Managers/ Payal Mehra
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at the workplace
Geographical
organizations
Time
constraints
Legal
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Goals of Communication
To
inform
To
persuade
To
mobilize
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Directions of Communication
Vertical communication
Top-down:
Horizontal communication
Used to keep equals informed of various actions, to see the counsel or
opinion of peers, to discuss problems, and to chat informally.
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Channels of Communication
Spoken:
etc.
Written:
Electronic:
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Meetings
Methods of Communication
Presentations
Written
messages
Public notices on bulletin boards
Memoranda
Reports
Staff bulletins or magazines
Electronic messages
Telephone conversations
Communication through computers
Communication through local area networks
Video conferences
Fax
E-mail
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
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Communication Networks
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messaging
Podcasts
Smartphones
Short message service (SMS)
Twitter
Webcasts
Wiki
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contact
Facial
expressions
Posture
Proximity
Appearance
Vocal
elements
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Barriers to Communication
The Noise Barrier
This is any sort of interference that takes place between the sender
and the receiver.
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