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Unit 6 - Sorry To Interrupt, But...

This is a PowerPoint Presentation derived from English for Business Communication. It's about interrupting in a meeting.

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LK Chiarra Panaligan
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458 views25 pages

Unit 6 - Sorry To Interrupt, But...

This is a PowerPoint Presentation derived from English for Business Communication. It's about interrupting in a meeting.

Uploaded by

LK Chiarra Panaligan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Unit

6
:

OBJECTIVES:

The structure of decision


making
Stating and asking for
opinion
Interrupting and handling
interruptions

Page 1

MEETINGS:

Sorry to interrupt, but

1. The structure of decision


making

Page 2

MEETINGS:

Sorry to interrupt, but

1. Read the following extract and


answer these questions.
a.) What kind of meetings is the text about?
b.) What structure does the text describe?
c.) What key point is made about
communication?

Page 3

MEETINGS:

Sorry to interrupt, but

2. Read the text again. Do you


agree with:
a.) the first sentence? Give reasons for your
answer?
b.) Haynes suggestions for the steps involved
in decision making?
c.) the view that communication must be a
two way process?
d.) what the writers says about consensus in
the final paragraph?
A.
B.
C.
D.
E.
F.

Consensus
Verbalise
Time-and cost- effective manner
Evolve
Set an objective
Imperatives

G. Desirables
H. Evaluate alternatives
I. Awareness/ Empathy
J. Perception
K. Goal

3. Find words or phrases in the box


which mean the same as the
following:
1. common agreement
2. economical use of resources
3. aim
4. fix a goal
5. what one must have
6. what one would like to have
7. consider other options
8. way of seeing things
9. seeing things as others see them
10. develop
11. express through speaking

Page 4

MEETINGS:

Sorry to interrupt, but

2. Stating and asking for


opinion

1. Quickly suggest as many ways


of asking for opinion and
stating opinion as you can.
Two examples are given here:
What do you think about ? I
think
Do you have any opinion on ?
- In my experience

2. Read the script of directors of a


pharmaceuticals company discussing
buying new production control
equipment. They have to choose
between two alternative suppliers, A
and B.
As you listen, refer to the graph below
which shows market share development
of suppliers A and B.
Page 5

MEETINGS:

Sorry to interrupt, but

a) In technical terms, which system is the


best?
b) Which is the cheapest?
c) Which system seems to be the best choice?
Why?

Page 6

MEETINGS:

Sorry to interrupt, but

Page 7

MEETINGS:

Sorry to interrupt, but

3 Listen again. Identify examples of


language used to:
a) Ask for opinion
b) State opinion

Page 8

MEETINGS:

Sorry to interrupt, but

Practice 1:
Below are the series of topics. Ask
colleagues for their views and note if
their opinions are weak, strong or
neutral. If asked, give your views on
the subjects either quite strongly or
fairly weakly.

Page 9

MEETINGS:

Sorry to interrupt, but

Page 10

MEETINGS:

Sorry to interrupt, but

3. Interrupting and handling


interruptions

2. Read the script of a discussion in the


European sales office of an American
off-road automobile manufacturer,
Amass. It concerns the advertising
plans for the launch of a new truck, the
Rodeo 4 PLUS. The marketing manager,
Matt Haslam, is explaining his ideas.
Mark the following statements are True
(T) or False (F).
Page 11

MEETINGS:

a) Truck will be sold to professional


users of off road vehicles.
b) It is going to be used as a mass
market on road vehicle .
c) Matt wants to keep the same
agency they have always used.
d) Matt used his own research to
help him make decisions.
e) Changing advertising agency
would cost 50% more.

Sorry to interrupt, but

Page 12

MEETINGS:

Sorry to interrupt, but

Page 13

MEETINGS:

Sorry to interrupt, but

Page 14

MEETINGS:

Sorry to interrupt, but

2. Listen again. Number the following


interrupting phrases in the order in which you
hear them.
a)Yes , but Matt, if I can interrupt you again. Were
talking serious money here. Weve got to be careful
b) Er, excuse me, Matt, just a moment. Thats a big
claim
c) Its the most important thing
d) One moment! Can we start with a few basics?
e) Yes, so, a select, professional market first, then
the mass market, and on road vehicle.
f) But why? CMA have been okay in the past.
g) Lets just clarify where who the audience are ,
whats the target group
h) What! Most agencies charge a lot more than CMA.
i)You plan to use our usual agency, CMA|?

3 a) Discuss the style of Amass meeting.


b) How does Matt handle the
interruptions ? Does his approach change
at any point during the extract?
c) Did you think the interruptions are
appropriate?

Page 15

MEETINGS:

Sorry to interrupt, but

4. Interruptions can have different intentions:


To ask for clarification
To add opinion
To ask for more details
To change direction of the discussion
To disagree
a)In pairs, suggest examples of each of these.
b)Below is part of a discussion between
directors of an oil company talking about a
fall in sales. In pairs, suggest appropriate
interruptions to complete the dialogue.
A: The fall is sales is mainly due to the
recession affecting world markets.
B: ________________________________________
A: Well, if a general fall of around 5% in sales
for most product areas. Also, specifically, in
the oil processing sector, we have much lower
sales, mainly because we sold our UK
subsidiary, Anglo Oils.
B: ________________________________________
A: Well, no, Id rather not go into that. We
discussed that in previous meetings. Id prefer
to talk about future prospects. The outlook is
very good just now
B: ________________________________________

Page 16

MEETINGS:

Sorry to interrupt, but

A: Im very surprised you say that. In fact, sales


forecasts are much better now. Anyway, let me
tell you
B: _________________________________________________
A: New markets ? Yes, but can we talk about
new markets later? I have some important
information on that. But first
B:_________________________________________________
A: Take a break? Weve only just started!

5. There are different ways of handling


interruptions.
a)In pairs, suggest one or two appropriate
phrases for the following:
1.Promise to come back to a point later
2.Politely disagree with an interruption
3.Say the interruption is not relevant or that
time is short
4.Politely accept the interruption and respond
to it before continuing
5.Rejecting a suggestion

Page 17

MEETINGS:

Sorry to interrupt, but

Page 18

MEETINGS:

Sorry to interrupt, but

Page 19

MEETINGS:

Sorry to interrupt, but

Page 20

MEETINGS:

Sorry to interrupt, but

Page 21

MEETINGS:

Sorry to interrupt, but

Page 22

MEETINGS:

Sorry to interrupt, but

Page 23

MEETINGS:

Sorry to interrupt, but

Page 24

MEETINGS:

Sorry to interrupt, but

Page 24

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