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E Business Intro

This document provides an overview of key concepts related to e-business and information systems. It defines data as raw facts and information as organized data that has additional meaning and value. Information is transformed from data through knowledge. The hierarchy of information progresses from data to information to knowledge to intelligence. Examples are provided to illustrate these concepts. The document also discusses the relationships between information technology, information systems, business processes, and organizations. It provides a brief history of the roles of information systems over time and defines common types of information systems. Key aspects of electronic commerce, enterprise resource planning, and mobile commerce are also summarized.

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56 views29 pages

E Business Intro

This document provides an overview of key concepts related to e-business and information systems. It defines data as raw facts and information as organized data that has additional meaning and value. Information is transformed from data through knowledge. The hierarchy of information progresses from data to information to knowledge to intelligence. Examples are provided to illustrate these concepts. The document also discusses the relationships between information technology, information systems, business processes, and organizations. It provides a brief history of the roles of information systems over time and defines common types of information systems. Key aspects of electronic commerce, enterprise resource planning, and mobile commerce are also summarized.

Uploaded by

santu15038847420
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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E Business:

An Introduction and
Overview

Data vs. Information


Data consists of raw facts (i.e., a list of the numbers)

Information is a collection of facts organized (or processed)


in such a way that they have additional value (i.e., a list of the
class grades based on the exam score
In a way, information is data that has been transformed
into a more useful form
Turning data into information is a process performed to
achieve a defined outcome and requires knowledge

M1: Managing the Digital Firm

(cont)

Hierarchy of Information
3rdrd Generation (2003)

Intelligence

_____________________________________________________________________________________________________

nd Generation (1996-2002)
2nd

Charts

Knowledge

_____________________________________________________________________________________________________

1stst Generation
(1990s)

Information

Data & Infor

Example (1): A Bank Statement


250 is DATA (because this figure is
meaningless when out of context)
Rs 250 on a bank statement is INFORMATION
because it is meaningful.
"If I only have Rs 250 in my bank account, I
haven't got enough money to pay my bills" is
KNOWLEDGE
If you have more money you can pay more
bills-Principleis INTELLIGENCE

Information
Systems & MIS

Information: The Good Kind

Module

and the Other Kind


Information
overload
Valuable
information
Information
reduction
Not all information is valuable, and all
too often, were overwhelmed with more
information than we can use.

Putting Things in Context - I

Information Technology - the hardware, software,


and networks that make Information Systems
possible.
Information System - a system that uses
information technology to capture, transmit, store,
retrieve, manipulate, and display information.
Business process - a related group of steps or
activities that use people, information, and other
resources, to create value for internal or external
customers.

Putting Things in Context - II

Firm (or organization) - consists of a large number


of interdependent business processes that work
together to generate products of services in a
business environment.
Business environment - includes the firm and
everything else that affects its success, such as
competitors, suppliers, customers, regulatory
agencies, and demographic, social, and economic
conditions.

Putting Things in Context The Picture

Information
Systems & MIS

Understanding Complex
Organizations: The Power Pyramid

Module

Functional

divisions of an
organization
finance
marketing & sales
human resources
operation
information systems

IS and Organisations
The Organisation and its Environment
9

Information Systems
Personnel
9

Major Roles of Information


Systems
9

Support of
Strategic
Advantage
Support of
Managerial
Decision Making

Support of
Business Operations

History of the role of


Information Systems
1950-1960
Data
Processing

1960-1970
Management
Reporting

1970-1980
Decision
Support

1980-1990

1990-2000

Strategic &
End User

Electronic
Commerce

Electronic
Data
Processing
- TPS

Management
Information
Systems

Decision
Support
Systems
- Ad hoc
Reports

End User
Computing
Exec Info Sys
Expert Systems
SIS

Electronic
Business &
Commerce
-Internetworked
E-Business &
Commerce

Types of Information Systems


Transaction

Processing Systems (TPS).


Management Information Systems (MIS).
Decision Support Systems (DSS).
Expert Systems (ES).
Executive Information Systems (EIS).
Office Automation Systems (including document
management systems).
E-Commerce
ERP(Enteprise Resourse Managament)
CRM(Customer Relationship Management)
M-Commerce
and much more .

E-BUSINESS

EB = EC + BI + CRM + m Comm
+ERP
E-Commerce
Business Intelligence

E-Business =

Customer Relationship Management


Mobile Commerce
Enterprise Resource Planning

EC Definitions & Concepts

Electronic Commerce (EC) is the process of


buying, selling, or exchanging products, services,
and information via computer networks
EC defined from these perspectives

Communications
Business process
Service
Online
Collaborations
Community
22

EC Definitions & Concepts


(cont.)

E-business is a broader definition of EC that


includes not just the buying and selling of
goods and services, but also
Servicing customers
Collaborating with business partners
Conducting electronic transactions within an
organization

23

Enterprise Resource Planning

ERP - Definition

Software solution that addresses the


Enterprise needs, taking a process view of
9
the overall organization to meet the goals,
by tightly integrating all functions and
under a common software platform

Enterprise Resource Planning

Evolution of ERP
1960s - Systems Just for Inventory Control
1970s - MRP Material Requirement Planning
(Inventory with material planning & procurement)

1980s - MRP II Manufacturing Resources Planning


(Extended MRP to shop floor & distribution Mgnt.)
Mid 1990s - ERP Enterprise Resource Planning
(Covering all the activities of an Enterprise)
2000 onwards ERP II Collaborative Commerce
(Extending ERP to external business entities)

Enterprise Resource Planning

ERP Expectations
Integrating all the functions

Integrating the systems running in all the locations


Transparency of information using a single
data source across the organization
Software must be responsive
Modular
Flexible
Easy to add functionalities
Provide growth path

Major Suppliers

EC Definitions & Concepts


Electronic Commerce (EC) is the process of buying,
selling, or exchanging products, services, and
9
information via computer networks
EC defined from these perspectives

Communications
Business process
Service
Online
Collaborations
Community

Mobile Commerce: Overview


Mobile commerce (m-commerce,
9 m-business)any e-commerce done in a
wireless environment, especially via the
Internet

Can be done via the Internet, private


communication lines, smart cards, etc.
Creates opportunity to deliver new services to
existing customers and to attract new ones

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