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    Knowledge Management System

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    santu15038847420
    The document discusses knowledge management systems. It defines knowledge management as a system and managerial approach to collecting, processing, and organizing enterprise-specific knowledge assets for business functions and decision making. It notes that in today's business environment, knowledge and how it is managed is the number one corporate priority. It also discusses the tacit to explicit knowledge transfer process, different types of knowledge management systems, and challenges in implementing knowledge management initiatives.

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    Knowledge Management System

    Uploaded by

    santu15038847420
    141 views20 pages
    The document discusses knowledge management systems. It defines knowledge management as a system and managerial approach to collecting, processing, and organizing enterprise-specific knowledge assets for business functions and decision making. It notes that in today's business environment, knowledge and how it is managed is the number one corporate priority. It also discusses the tacit to explicit knowledge transfer process, different types of knowledge management systems, and challenges in implementing knowledge management initiatives.

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    The document discusses knowledge management systems. It defines knowledge management as a system and managerial approach to collecting, processing, and organizing enterprise-specific knowledge assets for business functions and decision making. It notes that in today's business environment, knowledge and how it is managed is the number one corporate priority. It also discusses the tacit to explicit knowledge transfer process, different types of knowledge management systems, and challenges in implementing knowledge management initiatives.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    141 views20 pages

    Knowledge Management System

    Uploaded by

    santu15038847420
    The document discusses knowledge management systems. It defines knowledge management as a system and managerial approach to collecting, processing, and organizing enterprise-specific knowledge assets for business functions and decision making. It notes that in today's business environment, knowledge and how it is managed is the number one corporate priority. It also discusses the tacit to explicit knowledge transfer process, different types of knowledge management systems, and challenges in implementing knowledge management initiatives.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 20
    At a glance
    Powered by AI
    The key takeaways are that knowledge is a valuable asset for organizations and needs to be managed effectively for competitive advantage. Knowledge can exist in both tacit and explicit forms and needs to be transferred between people and information systems.

    The different types of knowledge discussed are tacit knowledge which resides within people, and explicit knowledge which is in a physical form that can be processed by information systems. Tacit knowledge needs to be converted to explicit knowledge and vice versa.

    The steps involved in the knowledge management process are knowledge identification, knowledge storage, knowledge codification, knowledge creation and knowledge diffusion and use. These steps are aimed at identifying, capturing and sharing knowledge within an organization.

    Knowledge

    Management System

    Knowledge in organizations
    Management is about achieving effectiveness

    through knowledge and action


    Info systems (development) is about
    converting (organizational) knowledge into
    (automated) action.
    In todays business environment, knowledge & how is it
    managed for competitive advantage is number one
    corporate priority James J. Schiro, CEO, PWC

    Some Perspective Regarding


    Knowledge

    "Power comes not from knowledge kept,


    but from knowledge shared" - and managed..
    Bill Gates

    Knowledge Activities: Tacit to Explicit &


    Vice Versa
    Transfer of knowledge from people to physical form
    Through development of reports and manuals or

    answering queries
    Use of technologies like word processing documents,
    presentation tools and email

    Tacit
    Tacit
    Knowledge
    Knowledge
    residingininPeople
    People
    residing

    Explicit
    Explicit
    Knowledge
    Knowledgeinin
    physical
    physicalform
    form

    Transfer of knowledge from physical form to actionable

    knowledge in people
    Through video, audio or text presentations. Browsing
    through documents
    Use of technologies like multimedia technologies, word
    processing and presentation tools

    Knowledge Management
    System
    The system and managerial
    approach to collecting,
    processing, and organizing
    enterprise-specific
    knowledge assets for
    business functions
    and decision making.

    VALUE DYNAMICS FRAMEWORK


    PHYSICAL
    Land
    Building
    Equipment
    Inventory

    INTANGIBLES
    Leadership
    Strategy
    Culture
    Brand
    CUSTOMER RELATEDInnovation
    Customers
    Channels
    Partners
    Affiliates

    FINANCIAL
    Cash
    Receivables
    Debt
    Investment
    Equity

    Employees & Suppliers


    Employees
    Suppliers

    Today it is not the BIG that eats the SMALL


    But . . . Its the FAST that eats the SLOW

    Knowledge Management Process


    Knowledge
    Knowledge
    Identification
    Identification

    Knowledge
    Knowledge
    Diffusion
    Diffusion&
    &Use
    Use

    Knowledge
    Knowledge
    Storage
    Storage

    Knowledge
    Knowledge
    Creation
    Creation

    Knowledge
    Knowledge
    Codification
    Codification

    KM People Approach

    KM works to
    develop
    meaningful

    Org Vis ion


    & Mission

    Processes
    Processes
    determine

    drive

    Org
    Org
    LeadersLeadership
    hip

    Org
    Goals

    define

    set

    Policies
    Policies

    affect

    motivate

    People
    Human
    Human
    Endeavors
    Endeavors

    Enable
    expect

    Org
    Threats &
    Obs tacles

    Platforms
    Platforms

    KM works to
    develop
    appropriate

    deliver

    Org
    Res ults

    Types of Knowledge Management


    Systems

    Reason for Adopting KM:


    Retain expertise of personnel
    Increase customer satisfaction
    Improve profits, grow revenues
    Support e-business initiatives
    Shorten product development cycles

    Business Uses Of KM Initiative:


    Capture and share best practices
    Provide training, corporate learning
    Manage customer relationships
    Deliver competitive intelligence

    Implementation Challenges:
    Employees have no time for KM
    Current culture does not encourage sharing
    Lack of understanding of KM and Benefits
    Inability to measure financial benefits of KM
    Lack of Skill in KM techniques
    Organizations processes are not designed for KM

    PARADIGM SHIFT TO HUMAN CAPITAL


    INDUSTRIAL ENTERPRISE

    New Knowledge based


    ENTERPRISE

    Standardization of work force

    Flexible skill based work force

    Financial Capital scarce resource

    Human Capital scarce resource

    Employees seen as expense

    Employees seen as investment

    Individualistic orientation

    Team orientation

    Information based on need to know

    Open & distributed information


    systems

    Vertical decision making

    Distributed decision making

    Emphasis on stability

    Emphasis on CHANGE

    Vertical leadership Corporate Ladder

    Empowered self leadership


    INNOVATION

    Information Value Chain


    Knowledge is Power

    Knowledge Value Chain


    Knowledge is to EMPOWER

    Innovation is the Knowledge converted into


    Products & Services

    Does a KM System Need a Chief


    Knowledge Officer?
    Economic realities and and competitive edge
    factors play a large role
    Only if your organization is serious about
    implementing a knowledge management
    program

    KM Software Tools
    Globalserve
    Imagination
    Knowcorp
    Excalibur
    Technologies
    Hyperknowledge
    Imaging Solutions
    MicroStrategy
    Grapevine
    The Molloy Group
    Technologies
    KnowledgeX Inc.

    Intraspect Software
    WebFarming.com
    Softlab Enabling Tools Milagro: The Power
    of Imagination

    KM Best Practices
    Multi Nationals
    Siemens,
    Pfizer,
    Motorola,
    DELL,
    HP .

    Knowledge Management
    System
    Knowledge Management is simply
    doing things to apply knowledge in
    better ways than might happen without
    any management effort: In other words
    increasing
    KNOWLEDGE UTILIZATION.

    Thank You For Your


    Patience

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