Manajemen Operasional: Dr. Irwansyah, SE., MM Kantor: Ruang Magister Manajemen Unmul Email: Irwansyah - Smd75@yahoo - Co.id
Manajemen Operasional: Dr. Irwansyah, SE., MM Kantor: Ruang Magister Manajemen Unmul Email: Irwansyah - Smd75@yahoo - Co.id
Manajemen Operasional: Dr. Irwansyah, SE., MM Kantor: Ruang Magister Manajemen Unmul Email: Irwansyah - Smd75@yahoo - Co.id
Bahan Bacaan
Chase, Jacobs and Aquilano, Operation Management for Competitive
Tugas Kelompok
Dikumpul ujian tengah semester
Resume Mata kuliah minimal 60 Halaman
Overview: Introduction to
the Field
Business Education
Operations
Management
Career Opportunities
Cross-Functional
Applications
7
MO
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Transformations
Physical--manufacturing
Locational--transportation
Exchange--retailing
Storage--warehousing
Physiological--health care
Informational--telecommunications
10
Operations
Marketing
Plant
Manager
Operations
Manager
Director
Core Services
Defined
Core services are basic things that
customers want from products they
purchase
12
Flexibility
Operations
Management
Speed
13
Information
Operations
Management
Sales Support
Field Support
14
Historical Development of OM
JIT and TQC
Manufacturing Strategy Paradigm
Service Quality and Productivity
Total Quality Management and Quality
Certification
15
16
Current Issues in OM
Coordinating the relationship between mutually
distribution networks
Increasing co-production of goods and service
Managing customer touch points
Raising senior management awareness of operation
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