BY:-Smriti Gupta Stuti Gupta Roshan Sonthalia Faraz Khan NISHANT SINGH (91039)
BY:-Smriti Gupta Stuti Gupta Roshan Sonthalia Faraz Khan NISHANT SINGH (91039)
BY:-Smriti Gupta Stuti Gupta Roshan Sonthalia Faraz Khan NISHANT SINGH (91039)
SMRITI GUPTA
STUTI GUPTA
ROSHAN SONTHALIA
FARAZ KHAN
NISHANT SINGH(91039)
EVALUATE THE
RECRUITMENT PROCESS AT
EFL
High-end and complex product needing high customer interaction
Needed Highly motivated sales personnel with drive to excel
Needed to meet and brief customers about the product, give a demo
and close the deal
Extroverted, enthusiastic, outgoing and
effective communication skills
Targeted young men in early 20's from middle
class
Financially needy made them driven and young
age made them enthusiastic
Process needed to be subjective as the process
needed to find people with right attitude
Through Friend-Get-A-Friend
Recruited from second-tier colleges through
recruitment sessions
Second tier collg students may not have any
better placement offers and would take up offer
A current Euro Champ knows the qualities
needed and would be able to recommend
friends with the qualities
OYBS a scheme very effective in pulling in
candidates and tying them up to company
Comment on daily scheduling of
the Euro Champs
Cold-calling till mid-day objective of
generating 3-4 demos for evening
Morning meeting with Team Leader for
updates and targets
Office area daily reports, deposit payments,
delivery fro closed sales
Field - Closing deals, collect payments,
relationship building, etc
Night field meeting
Euro Champs job is physically and psychologically very
demanding
What should EFL do to retain
Euro Champs
Its also psychologically demanding as lots of
negotiations, customer handling takes place
Job is physically demanding involving lots of
travelling and long hours
Demoralizing and insulting responses
Pressure to sell more and more as 2/3
rd
of
income is through sales incentives
These reasons make Euro Champs drop out after
1 yr on an average
Introduce an attractive TA package which
adequately compensates travelling efforts
EFL should train team leaders to be able to
recognize the signs of frustrations
Introduce psycho-therapist services to be able to
handle frustrating and insulting responses beter
Change compensation structure which focuses on
other aspects of jobs too and reduces pressure
Introduce Gym or swimming pool, etc for after
office relaxation
Was the new compensation plan
successful in improving the
efficiency and effectiveness of
the sales process
Led to poaching in other areas and more worryingly
seniors not paying much attention to the training
Earlier compensation plan made sales exec focus
entirely on sales and ignore other functions
Sales Execs seemed not to have any passion left and
were going through the motions
Point system brought sense of accomplishment and
feeling good about themselves
Increased fairness of system in sales exec eyes as
now they reward for an over all task
But increased paper works for trainees and hence
Euro Champ is the brand in EFL.
Discuss
Should EFL change its strategy
with the changing environment