COMPUTER HARDWARE

SERVICING NC II
AGENDA
Unit of competency
Summary questions
Inventory
Occupational Health and Safety
Disassembly and Assembly of PC
Software installations
Computer configurations

Device driver installation
Cabling configurations
Networking
Electronics symbols
Acronyms
Oral question and answer

UNIT OF COMPETENCY
Install Computer System and Networks
Diagnose and Troubleshoot Computer
System
Configure Computer System and
Networks
Maintain Computer System and Networks
ANSWER THE FOLLOWING
SUMMARY GUIDE QUESTIONS
Plan and Prepare work to ensure
occupational health and safety (OHS)
policies and procedures are followed. Yes
Obtain materials, tools, equipment and
testing devices needed to conform the job
requirements. Yes
Interpret work instructions according to the
job requirements. Yes
Can I Yes or No
Obtain computer
components/devices/systems and
determines its location prior to
installation. Yes
Install equipment/devices/systems in
accordance with the job requirements. Yes
Check/test devices/systems and/ or
installations to determine the conformity to
the job requirements. Yes
Check computer systems and networks for
configuration in accordance with the
specification and requirements. Yes


Diagnose fault or problem in the computer
systems and networks in line with the
standard operating procedure. Yes
Configure the identified systems and
networks based on the specifications and
job requirements. Yes
Inspect and test configured computer
systems and networks in conformity with
manufacturer's instructions/manual. Yes
Correct/adjust components or parts of
computer system and networks in
accordance with job requirements. Yes
Test computer systems and networks to ensure
safe operation. Yes
Performs scheduled/periodic maintenance in
accordance with manufacturer's
requirements. Yes
Make needed repairs/replacements in
accordance with established procedures when
necessary. Yes
Document tasks undertaken in the accordance
with standard operation procedure (SOP). Yes
Clean and clear worksite of all surplus/excess
materials in accordance with company standard
operation procedure(SOP). Yes

IMPORTANT TO REMEMBER
FILLED UP THE FOLLOWING
Candidates Name : Name of students
Candidates signature : your signature
Date : Date of exam
Assessor's Name : Name of
examiner/ask if necessary

INVENTORY
MATERIALS
Computer Casing ( Mini Tower Casing)
Mother Board (Socket 478 / LGA 775)
Microprocessor (Pentium 4 / Core2Duo)
Power Supply (ATX 500 Watts)
Memory modules (DDR1 /DDR2)
Video Card (AGP/PCIE)
Modem
Drives (Optical / Hard disk drives)
Cables
AVR

TOOLS
Anti Static protection (wrist wrap)
Pliers
Screw drivers
Multi-meter (VOLT OHM Meter)
Cable Tester
Crimping tool
Side Cutter
Gloves
UTP Cable
Cable tie
Logic Probe


WORK AREA
Table / work board
Rubber matt
Extension power cord ( 220V )


EQUIPMENT
Printer
Personal Computer with LAN
OCCUPATIONAL HEALTH
AND SAFETY

OHS
Always ground yourself before touching
any part of the computer
Do not work alone
Be careful with tools that may cause
short circuit
Replace only fuses with those proper
ratings





Wear safety glasses for protection against
sparks and metal fragmented
Use only grounded plugs and receptacles
Working area should have ventilations,
trash can , fire exit and capable of being
disinfect.
Keep one hand in your pocket when
working live circuit.
Wear rubber sole shoes when standing on
the ground or in a concrete floor.





Always power off and unplug the
computer before working on it.
Wear hard hat when someone working
above you
When making circuit changes, switch
off and unplug the power cord from the
equipment then discharge the
capacitors.

PC ASSEMBLY AND
DISASSEMBLY
PC ASSEMBLY
Discharge yourself before touching
any part of the computer.
Apply 5S . Segregate and arrange the
computer peripherals .
Casing configurations. Open the case
and install the power supply.
Mother board configurations. Install the
CPU, CPU fan and RAM.

Install the motherboard to the case and
screw.
Connect the power, switches and IDE
connectors to the mother board.
Inspect all connectors, be sure that it is
in a proper places and tighten.
Connect the external part peripherals
Switch on the computer system


PC DISASSEMBLY
Switch off and unplug the computer from the
power source.
Disconnect all the external connector
peripherals.
Open the case.
Unplug all the internal connectors from the
mother board.
Unscrew the power supply.
Unscrew all the drives (HDD,CDROM and
Floppy drives)
Unscrew the mother board.

BASIC TROUBLE SHOOTING
Beep coding trouble shooting.
Component isolation
RAM isolation
Equipment isolation


SOFTWARE
INSTALLATION
CMOS/BIOS/POST CONFIGURATIONS
CMOS Configuration. Press delete key
for 5 to 10 seconds upon booting the
computer to enter the CMOS Setup Utility
for the CLONE Computers
Change the booting sequence into
CDROM/DVDROM first to boot.
Insert the CD OS installer .
Press any key. Forcing the system to
boot from CDROM drive in which the CD
OS installer located. Then follow screen
instruction.
PARTITIONING THE HARD DISK DRIVE
Press D key in order to delete partition
Press C key in order to create partition
Press L key to confirm the deletion of
the partition
Delete the existing capacity eg.
40000mb. Then enter new required
capacity eg. 20000mb.
FORMATTING THE HARD DISK DRIVE
Choose NTFS quick formatting to
quickly format your hard disk.

Note: Best practice is selecting
NTFS because it can handle larger
than 32 gig capacity , supports file-
level security compression and
auditing, and has the ability of file
and folder encryption.
PRODUCT KEY
Comes from the vendor or someone
who give the OS. Normally it is place
at the cover of the CD.

COMPUTER NAME
ORGANIZATIONS / WORKGROUP
Put the unique computer name eg.
your name
Put the organization as simple as
possible eg. home or office.
Put the workgroup as simple as
possible eg. tesda or lsgh or anhs
FIREWALL CONFIGURATION STAGE
Select On the firewall or the tab which
indicated as RECOMMENDED.
INTERNET CONFIGURATION STAGE
Select skip. Please note that the LAN
card is not yet configure so there is no
chance that you can connect directly to
the internet/network at this stage.
CREATING PRIME USER
You must create prime user account
other than administrator in order to
continue the installation. Use user
account as simple as possible eg.
User1.
DEVICE DRIVER INSTALLATION
Manual and automatic installation. Before
installation please visit the device manager
tab to view the hardware components
device software installed or not.
Automatic installation. Place the CD device
software installer in to the CDROM Drive
then wait until it prompt then follow screen
instructions.
Manual installation. It is recommended for
trouble shooting / isolation purposes.
PRINTER INSTALLATION
For old printers such as dot matrix etc.
Connect the printer cable to the system
units printer port. Connect the power
cord to the outlet then switch ON the
printer.
Insert the CD printer installer. Allow the
System to detect the printer. Install the
printer driver software automatic or
manual technique.
CABLE
CONFIGURATIONS AND
NETWORKING
SHARING THE PRINTER
After installing the printers driver
software there will be an icon created
inside the printer/fax tab icon in the
control panel.
Locate the appropriate printers name
then right click. Click the sharing
security, then click OK.
ACRONYMS
ATX Advance Technology Attachment
RAM Random Access Memory
SDRAM Synchronous Dynamic Random
Access Memory
DRAM Dynamic Random Access
Memory
EDO RAM Extended Data Output
Random Access Memory

SIMM Single Inline Memory Module
DIMM Double Inline Memory Module
RIMM Rambus Inline Memory Module
AT Advance Technology
USB Universal Serial Bus
IEEE Institute of Electrical and
Electronics Engineer
OHS Occupational Health and Safety
BIOS Basic Input Output System
ISA Industry Standard Architecture
PCI Peripheral Component Interconnect
EISA Extended Industry Standard Architecture
VESA Video Electronics Standard Association
IDE Integrated Drive Electronics
SCSI Small Computer System Interface
CMOS Complementary Metal-Oxide Semiconductor
ROM Read Only Memory
DDR Double Data Rate
CPU Central Processing Unit
UDMA Ultra Direct Memory Access



10 S
Sort
Sanitize
Sweep
Systematize
Self Discipline
Sustain
Safety
Separate
Standard
Save the Environment

ELECTRONIC SYMBOLS
Resistor

Variable resistor

Capacitor

Variable capacitor

Coil or Inductor


Diode

Zener diode

Loud speaker

Crystal oscillator

Transistor


Transformer

Fuse

Relay

Battery

Microphone

Posistor

Integrated Circuit

Ground Chasis

Ground System

Switch ( SPST)
Single Pole Single Throw

Switch ( SPDT)
Single Pole Double Throw
Switch ( DPST)
Double Pole Single Throw

Switch ( DPDT)
Double Pole Double Throw

Rotary Switch
Single Pole (4 positions)

Rotary Switch
Double Pole (4 positions)


ORAL QUESTION AND
ACCEPTABLE ANSWER
SET A
You have just installed Windows 98. During testing
, it fails to start after the starting Windows 98
message appear. What should you do to
troubleshoot this problem? Name at least two
ways.
a. Type Win/D:M add the command prompt
to start windows.
b. Press F8 when Windows restarting and
select safe mode
You have configured a dual boot system
consisting Windows 98 in FAT 32 partition and
Windows 2000 using NTFS partition. You check
your Windows 2000 installation and it looked
good. However, when you boot to Windows 98 you
can not see the files in the NTFS partition. What
might be the source of the problem?

Windows 98 is not compatible with NTFS
You successfully install Windows 2000 Professional
and you want to check your drives for errors. Name
one way of checking for errors.

Disk Defragmenter. Open control panel, click
administrative tool, click
computer management and within the
storage tab click disk
defragmenter
You want to setup a dual boot scenario between
Windows 98 and Windows 2000. How would you do
this?
Partition your hard drive. Install
Windows 98 first. And
install Windows 2000 to the
second partition.

A customer complains that his hard disk is making
lots of noise. After examining the computer and
hearing the noise for your self, you notice that high
pitch noise seems to be coming from the fan in the
power supply. Which component should be
replaced?
Power Supply

What part of HP Laser printer is malfunction if you
receive a 50 service error?
FUSER
A customer complains that he cant get his
computer to work. When she turn it on, she gets no
video and hears a series of beeps. The beeps are
in the sequence of one long beep, then two short
beeps. You tell the customer to bring the machine
in. Upon further examination you are able to
identify the problem. What should be your next
step? What is the error?
Replace the video card
be sure that it is tighten
What is indicated by a 201 error at system start
up?
Bad memory. Most of the error begins
with 2 indicate memory error of
some sort.

What two command files are used by DOS to
configure the computer?
Autoexec.bat and Config.sys
You install a newly purchase sound card into your
computer, but upon rebooting you find that the new
device is not recognized by the system. Moreover,
your modem, which has always worked perfectly, has
stopped functioning. What is probably the problem?
The sound card is using the
same IRQ as the modem

What is the correct way to use the protocol utility
IPCONFIG in a Windows 2000 environment?
Choose start, click run and type
cmd then press enter key.
At the command prompt type
IPCONFIG
Transmission Control Protocol/Internet Protocol
(TCP/IP) is a collection of protocols that help
manage the internet communication. Each
computer running TCP/IP must have a unique IP
address assigned to it. What is an IP address?
Describe the format?
An IP address is set of four numbers, each
of which must be from 0 to 255.

What is the correct sequence to start Windows
2000 backup program?
Choose start-Programs-then
Accessories- then System Tools- then
Backup.
Youve setup a network whereby each computer
act as a client and a server and in which each user
shares each others resources, including printers.
What is the correct term for such arrangement?
Peer to peer networking

Sending and receiving electronic mail (e-mail) is a
common benefit of the internet. Assuming a user
has access to the internet on a properly configure
PC. What is before a user can begin using e-mail?
E-mail account and e-mail client
What is the name of the executable file for
Microsoft Backup for DOS? For Windows 3.x?
MSBACKUP.EXE

What would you type at a DOS command line to
start the Microsoft Anti-Virus?
Type MSAV at the command prompt.

What program in the control panel can be used to
create a startup disk.?
Add/Remove Programs


What is the final option in the Configure Screen
menu?
Compatibility test

The MSBACKUP Program in DOS receives its
settings from what file?
SET file
SET B
Which Windows NT 4.0 utility should you use after
installing a new hard drive to make usable?
Disk Administrator

Which is the proper command to install Windows
2000 recovery console as a startup option in the CD
Rom in drive E?
E:\i386\winnt32.exe /cmdcons.

During the Windows 2000 setup, you are ask to
choose between NTFS file system and the FAT
filesystem. Can you site disadvantage on NTFS?
NTFS is more sophisticated file system
however it is not compatible with DOS.



After the successful upgrading to Windows 2000,
what should you do with the temporary files
generated during the setup process?
Nothing. Because all generated
temporary files are automatically
remove during the process.

You are preparing the computer for dual booting
between Windows 98 and 2000. Your drive is
partitioned, and Windows 98 is already installed.
What should be your next step?
You must choose FAT
for Windows 2000 partition

Which of the following is not the Windows 2000 key
Boot file? Why?
Autoexec.bat This is the key boot for Windows
3.1 and 9X are not necessary for Windows 2000

What is the most likely cause of a paper jam on a
dot matrix printer?
Obstructed paper path


HP printer laser jet III printer is not printing at all.
The computer indicates that the device on LPT1 is
not ready You perform a service self test o the
printer and it prints on the page of vertical lines with
no problem. The front panel self test does not work,
however which component do you suspect is giving
you the problem
The Formatter

A computer is experiencing random reboots and
phantom problems that disappear after reboot .
What should you do?
Open the cover and reset all cards and chips
Using either a Windows 9X or Windows 2000
workstation, what components do you need to connect
to a Microsoft network server?
Protocol, client and adapter

You are enable file and printer sharing on your
Windows 9X system. You must now specify how
security will be handled. What could be the options?
Share level Access Control and
User level control
A Windows 9x workstation includes default support for
what network OS/client types?
MS Windows Networking and Novells Netware
within a Windows 9x workstation, clients are
provided for Microsoft and Novell Network
What is the third element required to configure a
Windows 2000 system as a network client? A client,
an adapter, and ______?
Protocol
What would you need to do to create a new dial-up
networking (DUN) connection within a Windows 9x
system?
Choose: Start-Programs-Accessories: choose and
click Dial up networking then double click Make
new connection. Or double click My computer
icon on the desktop then click dial up networking.
What would you use to map a network drive in both
Windows 9x and Windows 2000?
Map network Drive

What type of back up involves selecting the files you
want to back up as well as when you want them to
backup?
Custom backup

There are several pieces of backup hardware that are
currently available. Of the following, which is not valid
backup hardware?
Stationary hard disk

Which type of backup that backup files on a disk that
has changed since the last full backup?
Differential backup