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    Definition of Quality

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    Herry Sinaga
    The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

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    Definition of Quality

    Uploaded by

    Herry Sinaga
    108 views11 pages
    The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

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    Membahas tentang Quality control

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    The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    108 views11 pages

    Definition of Quality

    Uploaded by

    Herry Sinaga
    The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 11

    KELOMPOK 3

    DOUGLAS C. MONTGOMERY
    Traditional Definition

    The traditional definition of quality is
    based on the viewpoint that products and
    services must meet the requirements of those
    who use them.

    There are two general aspects of fitness
    for use: quality of design and quality of
    conformance. All goods and services are
    produced in various grades or levels of
    quality. These variations in grades or levels of
    quality are intentional, and, consequently, the
    appropriate technical term is quality of
    design.

    The quality of conformance is how well the
    product conforms to the specifications required
    by the design. Quality of conformance is
    influenced by a number of factors, including the
    choice of manufacturing processes, the training
    and supervision of the workforce, the types of
    process controls, tests, and inspection activities
    that are employed, the extent to which these
    procedures are followed, and the motivation of
    the workforce to achieve quality.
    DOUGLAS C. MONTGOMERY
    Modern Definition
    Quality is inversely proportional to variability.

    Note that this definition implies that if variability
    in the important characteristics of a product
    decreases, the quality of the product increases.
    DR. KAORU ISHIKAWA
    Dr. Kaoru Ishikawa describe Total Quality Control as
    thought revolution in management.

    Dr. Ishikawa`s definition of quality control:
    "To practice quality control is to develop, design,
    produce and service a quality product which is most
    economical, most useful and always satisfactory to
    the consumer. To meet this goal, everyone in the
    company must participate in and promote quality
    control, including top executives, all divisions, within
    the company and all employees."
    DR. KAORU ISHIKAWA
    Dr. Kaoru Ishikawa, once listed these as the
    basics of Total Quality Control:
    1. The next process is your customer
    2. Use on facts and statistics
    3. The plan do check act (PDCA) cycle
    4. Everybody participates
    5. Management commitment
    SARV SINGH SOIN
    Total Quality Control-an effort in which
    everybody and every function in an
    organization participates.

    Definiton of Quality such as Products
    and services that meet or exceed
    customers expectations.

    Benefits of Quality

    Total Quality Control that is is properly
    implemented will focus on improving
    products, service, and processes, when
    these improve, they will have an impact on
    productivity,customer satisfaction, and
    profits. The impact will be seen both
    internally and externally.
    Internally

    when quality improves, we will get higher
    productivity which allows us to lower
    prices (in which case we are competing
    with price), market share increases and
    we get higher profit. alternatively the lower
    cost gives a direct increase in profits
    Externally

    higher quality allows us to increase
    customer satisfaction, increase customer
    loyality and get more repeat purchases.
    this results in increased market share and
    higher profits. alternatively, we could
    compete on a value basis, charging a
    higher relative price for our higher quality.

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