Software Requirements: ©ian Sommerville 2006
Software Requirements: ©ian Sommerville 2006
Software Requirements: ©ian Sommerville 2006
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Objectives
To introduce the concepts of user and system requirements To describe functional and non-functional requirements To explain how software requirements may be organised in a requirements document
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Topics covered
Functional and non-functional requirements User requirements System requirements Interface specification The software requirements document
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Requirements engineering
The process of establishing the services that the customer requires from a system and the constraints under which it operates and is developed. The requirements themselves are the descriptions of the system services and constraints that are generated during the requirements engineering process.
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What is a requirement?
It may range from a high-level abstract statement of a service or of a system constraint to a detailed mathematical functional specification. This is inevitable as requirements may serve a dual function
May be the basis for a bid for a contract - therefore must be open to interpretation; May be the basis for the contract itself - therefore must be defined in detail; Both these statements may be called requirements.
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If a company wishes to let a contract for a large software development project, it must define its needs in a sufficiently abstract way that a solution is not pre-defined. The requirements must be written so that several contractors can bid for the contract, offering, perhaps, different ways of meeting the clien t organisation s needs. Once a contract has been awarded, the contractor must write a system definition for the client in more detail so that the client understands and can validate what the software will do. Both of these documents may be called the requirements document for the system.
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Types of requirement
User requirements
Statements in natural language plus diagrams of the services the system provides and its operational constraints. Written for customers. A structured document setting out detailed descriptions of the systems functions, services and operational constraints. Defines what should be implemented so may be part of a contract between client and contractor.
System requirements
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Sy stem requ ir emen ts sp ecif icatio n 1.1 The us er sh ould b e pr ovid ed with facilities to defin e the ty pe o f 1.2 external files . 1.2 E ach e xtern al file typ e ma y h ave an ass ocia ted to ol w hich ma y b e 1.2 applied to the file . 1.3 E ach e xtern al file typ e ma y b e r epr esented as a sp ecific ico n on 1.2 th e u ser s d is play . 1.4 Facilities s ho uld be pr o vid ed for the ico n r epresentin g an 1.2 extern al file typ e to be def in ed b y the us er . 1.5 Wh en a us er selects an icon r epr esentin g an e xtern al file, th e 1.2 effect o f that s election is to apply the to ol as so ciated with th e typ e of 1.2 th e extern al f ile to th e file repres ented b y the s elected icon .
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Requirements readers
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Functional requirements
Statements of services the system should provide, how the system should react to particular inputs and how the system should behave in particular situations. constraints on the services or functions offered by the system such as timing constraints, constraints on the development process, standards, etc. Requirements that come from the application domain of the system and that reflect characteristics of that domain.
Non-functional requirements
Domain requirements
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Functional requirements
Describe functionality or system services. Depend on the type of software, expected users and the type of system where the software is used. Functional user requirements may be high-level statements of what the system should do but functional system requirements should describe the system services in detail.
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A library system that provides a single interface to a number of databases of articles in different libraries. Users can search for, download and print these articles for personal study.
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The user shall be able to search either all of the initial set of databases or select a subset from it. The system shall provide appropriate viewers for the user to read documents in the document store. Every order shall be allocated a unique identifier (ORDER_ID) which the user shall be able to copy to the accounts permanent storage area.
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Requirements imprecision
Problems arise when requirements are not precisely stated. Ambiguous requirements may be interpreted in different ways by developers and users. Consider the term appropriate viewers
User intention - special purpose viewer for each different document type; Developer interpretation - Provide a text viewer that shows the contents of the document.
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In principle, requirements should be both complete and consistent. Complete They should include descriptions of all facilities required. Consistent There should be no conflicts or contradictions in the descriptions of the system facilities. In practice, it is impossible to produce a complete and consistent requirements document.
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Non-functional requirements
These define system properties and constraints e.g. reliability, response time and storage requirements. Constraints are I/O device capability, system representations, etc. Process requirements may also be specified mandating a particular CASE system, programming language or development method. Non-functional requirements may be more critical than functional requirements. If these are not met, the system is useless.
Software Engineering, 8th edition. Chapter 6 Slide 16
Non-functional classifications
Product requirements
Requirements which specify that the delivered product must behave in a particular way e.g. execution speed, reliability, etc. Requirements which are a consequence of organisational policies and procedures e.g. process standards used, implementation requirements, etc. Requirements which arise from factors which are external to the system and its development process e.g. interoperability requirements, legislative requirements, etc.
Organisational requirements
External requirements
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Product requirement
8.1 The user interface for LIBSYS shall be implemented as simple HTML without frames or Java applets.
Organisational requirement
9.3.2 The system development process and deliverable documents shall conform to the process and deliverables defined in XYZCo-SPSTAN-95.
External requirement
7.6.5 The system shall not disclose any personal information about customers apart from their name and reference number to the operators of the system.
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Non-functional requirements may be very difficult to state precisely and imprecise requirements may be difficult to verify. Goal
A general intention of the user such as ease of use. A statement using some measure that can be objectively tested.
Goals are helpful to developers as they convey the intentions of the system users.
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Examples
A system goal
The system should be easy to use by experienced controllers and should be organised in such a way that user errors are minimised. Experienced controllers shall be able to use all the system functions after a total of two hours training. After this training, the average number of errors made by experienced users shall not exceed two per day.
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Requirements measures
Property Speed Measure Processed transactions/second User/Event response time Screen refresh time M Bytes Number of ROM chips Training time Number of help frames Mean time to failure Probability of unavailability Rate of failure occurrence Availability T ime to restart after failure Percentage of events causing failure Probability of data corruption on failure Percentage of target dependent statements Number of target systems
Software Engineering, 8th edition. Chapter 6 Slide 22
Robustness
Portability
Requirements interaction
Conflicts between different non-functional requirements are common in complex systems. Spacecraft system
To minimise weight, the number of separate chips in the system should be minimised. To minimise power consumption, lower power chips should be used. However, using low power chips may mean that more chips have to be used. Which is the most critical requirement?
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Domain requirements
Derived from the application domain and describe system characteristics and features that reflect the domain. Domain requirements be new functional requirements, constraints on existing requirements or define specific computations. If domain requirements are not satisfied, the system may be unworkable.
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There shall be a standard user interface to all databases which shall be based on the Z39.50 standard.
Because of copyright restrictions, some documents must be deleted immediately on arrival. Depending on the users requirements, these documents will either be printed locally on the system server for manually forwarding to the user or routed to a network printer.
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where Dgradient is 9.81ms2 * compensated gradient/alpha and where the values of 9.81ms2 /alpha are known for different types of train.
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Understandability
Requirements are expressed in the language of the application domain; This is often not understood by software engineers developing the system. Domain specialists understand the area so well that they do not think of making the domain requirements explicit.
Implicitness
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User requirements
Should describe functional and non-functional requirements in such a way that they are understandable by system users who dont have detailed technical knowledge. User requirements are defined using natural language, tables and diagrams as these can be understood by all users.
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Lack of clarity
Precision is difficult without making the document difficult to read. Functional and non-functional requirements tend to be mixed-up. Several different requirements may be expressed together.
Requirements confusion
Requirements amalgamation
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LIBSYS requirement
4..5 LIBSYS shall provide a financial accounting system that maintains records of all payments made by users of the system. System managers may configure this system so that regular users may receive discounted rates.
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Requirement problems
Describes the concept of a financial accounting system that is to be included in LIBSYS; However, it also includes the detail that managers can configure this system - this is unnecessary at this level.
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Structured presentation
2.6.1 Grid facilities The editor shall provide a grid facility where a m atrix of horizontal and vertical lines provide a background to the editor window. This grid shall be a passive grid where the alignment of entities is the user's responsibility. Rationale: A grid helps the user to create a tidy diagram with well-spaced entities. Although an active grid, where entities 'snap-to' grid lines can be u seful, the positioning is imprecise. T he user is the best person to decide where entities should be positioned. Specification: ECLIPSE/WS/ T ools/DE/FS Section 5.6 Source: Ray Wilson, Glasgow Office
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Invent a standard format and use it for all requirements. Use language in a consistent way. Use shall for mandatory (expressing a command) requirements, should for desirable requirements. Use text highlighting to identify key parts of the requirement. Avoid the use of computer jargon.
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System requirements
More detailed specifications of system functions, services and constraints than user requirements. They are intended to be a basis for designing the system. They may be incorporated into the system contract. System requirements may be defined or illustrated using system models discussed in Chapter 8.
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In principle, requirements should state what the system should do and the design should describe how it does this. In practice, requirements and design are inseparable
A system architecture may be designed to structure the requirements; The system may inter-operate with other systems that generate design requirements; The use of a specific design may be a domain requirement.
Software Engineering, 8th edition. Chapter 6 Slide 36
Ambiguity
The readers and writers of the requirement must interpret the same words in the same way. NL is naturally ambiguous so this is very difficult. The same thing may be said in a number of different ways in the specification. NL structures are inadequate to structure system requirements.
Over-flexibility
Lack of modularisation
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Alternatives to NL specification
Notation Structured natural language Design description languages Graphical notations Description This approach depends on defining standard forms or templates to express the requirements specification. This approach uses a language like a programming language but with more abstract features to specify the requirements by defining an operational model of the system. This approach is not now widely used although it can be useful for interface specifications. A graphical language, supplemented by text annotations is used to define the functional requirements for the system. An early example of such a graphical language was SADT. Now, use-case descriptions and sequence diagrams are commonly used . These are notations based on mathematical concepts such as finite-state machines or sets. These unambiguous specifications reduce the arguments between customer and contractor about system functionalit y. However, most customers dont understand formal specifications and are reluctant to accept it as a system contract.
Mathematical specifications
Figure 6.1
Ian Sommerville 2006 Software Engineering, 8th edition. Chapter 6 Slide 38
The freedom of the requirements writer is limited by a predefined template for requirements. All requirements are written in a standard way. The terminology (technical expressions) used in the description may be limited. The advantage is that the most of the expressiveness of natural language is maintained but a degree of uniformity is imposed on the specification. May incorporate control constructs derived from programming languages and graphical highlighting to partition the specification.
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Form-based specifications
Definition of the function or entity. Description of inputs and where they come from. Description of outputs and where they go to.
Description of all action that you will do.
Indication of other entities required. Pre and post conditions (if appropriate). The side effects (if any) of the function.
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Tabular specification
Used to supplement natural language. Particularly useful when you have to define a number of possible alternative courses of action.
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Tabular specification
Condition Sugar level falling (r2 < r1) Sugar level stable (r2 = r1) Sugar level increasing and rate of increase decreasing ((r2-r1)<(r1-r0)) Sugar level increasing and rate of increase stable or increasing. ((r2-r1) (r1-r0)) Action CompDose = 0 CompDose = 0 CompDose = 0 CompDose = round ((r2-r1)/4) If rounded result = 0 then CompDose = MinimumDose
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Graphical models
Graphical models are most useful when you need to show how state changes or where you need to describe a sequence of actions. Different graphical models are explained in Chapter 8.
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Sequence diagrams
These show the sequence of events that take place during some user interaction with a system. You read them from top to bottom to see the order of the actions that take place. Cash withdrawal from an ATM
Validate card; Handle request; Complete transaction.
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Interface specification
Most systems must operate with other systems and the operating interfaces must be specified as part of the requirements. Three types of interface may have to be defined
Procedural interfaces; Data structures that are exchanged; Data representations.
Formal notations (discussed in Chapter 10) are an effective technique for interface specification.
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A PDL is a language derived from a PL like Java or Ada The advantage of using a PDL is that it may be checked syntactically and semantically by SW tools Requirements may be defined operationally using a language like a programming language but with more flexibility of expression PDL result in very detailed spec. Its too close to the implementation for inclusion in a requirement document Use PDL appropriate in two situations
Where an operation is specified as a sequence of actions and the order of execution is important When hardware and software interfaces have to be specified
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switch (service) { case Services.withdrawalWithReceipt: receiptRequired = true ; case Services.withdrawalNoReceipt: } } while (service != Service.quit) . } Catch(InvalidCard e) { Screen.printmsg(Invalid card or PIN); } } // main() }// ATM
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PDL disadvantages
PDL may not be sufficiently expressive to express the system functionality in an understandable way Notation is only understandable to people with programming language knowledge The requirement may be taken as a design specification rather than a model to help understand the system PDL may be used to define control sequences or interfaces in more detail
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The requirements document is the official statement of what is required of the system developers. Should include both a definition of user requirements and a specification of the system requirements. It is NOT a design document. As far as possible, it should set of WHAT the system should do rather than HOW it should do it
Software Engineering, 8th edition. Chapter 6 Slide 53
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Defines a generic structure for a requirements document that must be instantiated for each specific system.
Introduction. General description. Specific requirements. Appendices. Index.
Reference p137-138
Ian Sommerville 2006 Software Engineering, 8th edition. Chapter 6 Slide 55
Preface Introduction Glossary (collection of notes that explaining a text) User requirements definition System architecture System requirements specification System models System evolution Appendices Index
Key points
Requirements set out what the system should do and define constraints on its operation and implementation. Functional requirements set out services the system should provide. Non-functional requirements constrain (drive) the system being developed or the development process. User requirements are high-level statements of what the system should do. User requirements should be written using natural language, tables and diagrams.
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Key points
System requirements are intended to communicate the functions that the system should provide. A software requirements document is an agreed statement of the system requirements. The IEEE standard is a useful starting point for defining more detailed specific requirements standards.
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Exercises
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Ex6.3 Discover ambiguities and omissions for part of a ticket-issuing system. (p141)
An automated ticket-issuing system sells rail tickets. Users select their destination and input a credit card and a personal identification number. The rail ticket is issued and their credit card account charged. When the user presses the start button, a menu display of potential destinations is activated, along with a message to the user to select a destination. Once a destination has been selected, users are requested to input a personal identifier,\. When the credit transaction has been validated, the ticket is issued.
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Ex 6.4
rewrite the above description using the structured approach described in this chapter. Resolve the identified ambiguities in some appropriate way. ps : use a standard form as figure 6.12
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Ex 6.5
Draw a sequence diagram showing the actions performed in the ticket-issuing system. You may make any reasonable assumptions about the system. Pay particular attention to specifying user errors. (see p134. figure 6.14)
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Ex 6.6
Using the technique suggested here, where natural language is presented in a standard way, write plausible (seem to be true) user requirements for the following functions:
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Ans: The system must provide a facility which allows a specified amount to cash to be issued to customers. The amount is requested by the customer but the system may reduce this amount if the customers daily limit or overdraft limit is reached. The sequence of actions to dispense cash should be:
1. 2. 3.
4. 5.
The customer inputs the amount of cash required The system checks this against daily card limits and the customers overdraft limit. If the amount breaches either of these limits, then a message is issued which tells the customer of the maximum amount allowed and the transaction is cancelled. If the amount is within limits, the requested cash should be dispensed The customers account balance and daily card limit should be reduced by the amount of cash dispensed.
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Ans: The system shall provide a user-activated facility which checks the spelling of words in the document against spellings in the system dictionary and user-supplied dictionaries. When a word is found in the document which is not in any dictionary, a user query should be issued with the following options:
Ignore this instance of the word Ignore all instances of the word Replace the word with a suggested word from the dictionary Replace the word with user-supplied text Ignore this instance and add the word to a specified dictionary
7.2.3 When a word is discovered which is not in the dictionary, the system should propose 10 alternative words based on a match between the word found and those in the dictionaries.
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Ex 6.6.3
An unattended petrol (gas) pump system that includes a credit card reader. The customer swipes the card through the reader and then specifies the amount of fuel required. The fuel is delivered and the customers account debited.
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Ans: The system should provide an unattended fuel delivery service where a specified amount of fuel is delivered to customers, The cost is deducted from the customers credit card account. The sequence of actions to dispense fuel should be:
The customer selects the type of fuel to be delivered. The customer inputs either a cash limit or a maximum amount of fuel to be delivered The customer validates the transaction by providing credit card account details.
Rationale: The amount of fuel allowed depends on the credit limit but customers may wish to fill up rather than have a specified amount of fuel. By specifying a maximum, the system can check if credit is available. Note that the definition does not set out how credit card details should be provided.
4. The pump is activated and fuel is delivered, under customer control. 5. The transaction is terminated either when the pump nozzle is returned to its holster for 15 seconds or when the customers fuel or cash limit is reached.
Rationale: Termination should not be immediate when the nozzle is returned as the customer may wish to restart the transaction e.g. to fill a fuel can as well as the car fuel tank. If a pump display is available, it may be appropriate to issue a Please wait for your receipt message.
6. A receipt is printed for the customer. 7. The fuel stock is updated.
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EX 6.7
Describe four types of non-functional requirements that may be placed on a system. Give examples of each of these types of requirement.
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6.7 (Ans): There are many possibilities here. Some suggestions are shown in Figure 6.4.
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Ex 6.8
Write a set of non-functional requirements for the ticket-issuing system, setting out its expected reliability and its response time.
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Ex 6.8 (Ans)
Possible non-functional requirements for the ticket issuing system include: 1. Between 0600 and 2300 in any one day, the total system down time should not exceed 5 minutes. 2. Between 0600 and 2300 in any one day, the recovery time after a system failure should not exceed 2 minutes. 3. Between 2300 and 0600 in any one day, the total system down time should not exceed 20 minutes. All these are availability requirements note that these vary according to the time of day. Failures when most people are traveling are less acceptable than failures when there are few customers.
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Ex 6.8 (Ans)
5. The ticket issuing time after credit card validation has been received should not exceed 10 seconds. 6. When validating credit cards, the display should provide a status message for customers indicating that activity is taking place. This tells customer that the potentially time consuming activity of validation is still in progress and that the system has not simply failed. 7. The maximum acceptable failure rate for ticket issue requests is 1: 10000.
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Ex 6.9
Suggest how an engineer responsible for drawing up a system requirements specification might keep track of the relationships between functional and non-functional requirements.
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Ex 6.9 (Ans)
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End
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