Information Technology: The Vital Enabler of Knowledge Management Systems
Information Technology: The Vital Enabler of Knowledge Management Systems
Information Technology: The Vital Enabler of Knowledge Management Systems
■ Knowledge Management
Concepts
■ Challenges and Benefits of
Knowledge Management
■ Information Technology enables
Knowledge Management
-References
Market Values Ideas
$4,364 M
$3,623 M $3,812 M
-$24 M
$1,682 M
$85 M
Knowledge Effective
Common Infrastructure
People
People
Management organizations
Business Operational
Proces
Process
excellence
Operations
s
Successful
Commerce
Customers
and
relationships
Partners
Why Manage Knowledge
■ Rise of the Knowledge Worker
■ Entrepreneurship and Speed of
Change
■ Decreasing Reengineering Returns
■ Technology Creates Globalization and
Enables Change
Rating Your Company’s KM
Gov’t Email
Agencies
External
Sources
Partners
Colleagues Documents
Business
Systems
Customers
Voice Mail
Suppliers Multimedia
The Three Types Of Knowledge
Search and delivery
Tracking
Knowledge Services
Search and delivery
Tacit knowledge Explicit knowledge Potential knowledge
Tracking
Elements of Knowledge
Management Solutions
Organization Processes Technology
How to: How to:
Platform
Deploy
Business Processes
Organization ■ Benefits not ROI based
■ Product design and
development
Process ■ Customer and issue
management
■ Business planning
Platform ■ Employee development