2014/1/4

Security Level:

Description of Matters Related to the Handling of Faulty ODUs

2011-05
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Explanation for a 21-Digit Bar Code

1 2 1 5 2 4 1 2 0 0 0 1 6 3 C A 4 8 0 0 6 5 5 6 9

1. Two characters: indicates that the bar code has 21 digits. 2. Eight characters: indicates the part number of an ODU.

3. Two characters: indicates the EMS code of a supplier. "10" represents Huawei, "6C" represents RBW, and "4G" represents Comba.
Note: RBW (6C) ODUs and Comba (4G) ODUs are purchased, and XMC (10) ODUs are manufactured by Huawei. 4. Two characters: indicates the production date. The first character represents year and the second character represents month. "A" represents number 10, "B" represents number 11, "C" represents number 12, and so on. For example, "91" represents January, 2009; "AB" represents November, 2010. 5. Six characters: indicates a serial number.

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Feedback of Information About a Faulty ODU

The faulty ODU feedback report should correctly describe the following information in detail:

Correct 21-digit bar code. If no 21-digit bar code is available, the provider is unable to confirm whether a replacement can be provided. Correct fault information. The correct fault information facilitates fault location. Fault information collection template: Fault Tag

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Process of Handling Faulty Purchased (RBW/Comba) ODUs

That Fail in the Engineering Phase Process of Handling Faulty Purchased (RBW/Comba) ODUs That Fail in the Maintenance Phase Process of Reserving ODU Analysis by R&D

For ODUs that fail in the engineering phase For ODUs that fail in the maintenance phase

Process of Handling Faulty Huawei-Developed ODUs (XMC)

Return them to R&D for analysis

Cases (Indonesia)
Complete process of how R&D analysis was reserved for Huawei-

developed (XMC) ODUs that failed in the engineering phase

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Process of Handling Faulty Purchased ODUs That Fail in the Engineering Phase (Applicable to the Countries Outside China)

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Shipping Address for Repair

Supplier RBW (6C) Address
REMEC Broadband Wireless International Inc. 102 Accuracy Dr. Cor. Excellence Ave., Carmelray Industrial Park 1, Canlubang, Calamba City, Philippines 4028

Contact person: Alice Tel No.: +6349 549 1560 Ext 373 Fax No.: +6349 549 0753 Email Add: [email protected]

Comba (4G)

Comba Telecom Limited C/O Wavelab 611 East Wing, No. 8 Science Park West Avenue Hong Kong Science Park, Shatin, Hong Kong Tel: +852-2116 6015 Fax: +852-2116 6055 Attn: Miss. Connie Li

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Agreements on Quality Assurance

If an ODU not intentionally damaged is delivered within one year, the provider promises to provide a replacement for free. If the ODU is

delivered one year before but within two years, the provider repairs
the ODU for free. If the ODU is delivered two years before, the customer needs to pay for the repair.

The field engineers of Huawei must send out a faulty ODU within 70 days (subject to the date of the bill No.) after the provider sends out a replacement. Otherwise, the field engineers need to place a purchase order for the replacement provided by the provider.

The agreements above take effect as of January 1, 2011.

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Faulty ODU Handling Process for Embargo Countries

List of US OFAC Embargo Countries
1. 2. 3. 4. Balkans Cuba Iran Iraq 5. 6. 7. 8. Libya North Korea Burma(Myanmar) Liberia 9. Sudan 10. Syria 11. Zimbabwe 12. Palestinian Territories

REMEC Broadband Wireless International Inc (RBW) is a company in the USA. Replacements cannot be directly provided in some regions through a back-to-back process for the reason of USA trade restrictions. For the regions where replacements cannot be directly provided, field engineers of Huawei must state "back-to-back process is not applicable" when completing an SCM form, and the market coordination department directly supplements the field engineers with the replacements.

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Faulty Units Handling Process for Embargo Countries

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Clarification of Freight and Cost

Item Charges for the freight from the representative office to the manufacturer Customs clearance charges in the country where the import/export representative office is located (the DHL can be used) Charges for the freight from the manufacturer to the harbor in the region where the representative office is located Customs clearance charges in the country where the import/export manufacturer is located Charge Payer Representa tive office

Supplier

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Process of Handling Faulty Purchased (RBW/Comba) ODUs

That Fail in the Engineering Phase Process of Handling Faulty Purchased (RBW/Comba) ODUs That Fail in the Maintenance Phase Process of Reserving ODU Analysis by R&D

For ODUs that fail in the engineering phase For ODUs that fail in the maintenance phase

Process of Handling Faulty Huawei-Developed ODUs (XMC)

Return them to R&D for analysis

Cases (Indonesia)
Complete process of how R&D analysis was reserved for Huawei-

developed (XMC) ODUs that failed in the engineering phase

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Process of Handling Faulty Purchased (RBW/Comba) ODUs That Fail in the Maintenance Phase

Field repair engineers need to hand faulty ODUs to the field service parts administrator and urge the field

service parts administrator to arrange for the repair as soon as possible. Meanwhile, the field service parts administrator requires the field engineers or the customer to complete a fault tag and a Service Parts Repair Request and pack the faulty ODUs correctly. The figure below shows the repair process of an outsourced microwave product.
Repair of outsourced microwave product (Recommended process II)

Repair service provide

No

Receive faulty parts

Repair

Send good parts

Repair request

Send faulty parts

Are the faulty parts supplied by a Chinese manufacturer?

Receive good parts

Bonded warehouse

SPA

Allocate an RP number

Yes

Receive faulty parts

Operate according to the oversea repair process of home-made original parts

Send back the POD

Repair

Requireme nt handling
Deliver the PO

Close the RP order

Repair dispatch

Repair order

Start the repair workflow

Cancel the PO

Repair period: It is usually 45 days. Therefore, field engineers must observe the process above when a faulty ODU needs to be repaired.

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Process of Handling Faulty Purchased (RBW/Comba) ODUs

That Fail in the Engineering Phase Process of Handling Faulty Purchased (RBW/Comba) ODUs That Fail in the Maintenance Phase Process of Reserving ODU Analysis by R&D

For ODUs that fail in the engineering phase For ODUs that fail in the maintenance phase

Process of Handling Faulty Huawei-Developed ODUs (XMC)

Return them to R&D for analysis

Cases (Indonesia)
Complete process of how R&D analysis was reserved for Huawei-

developed (XMC) ODUs that failed in the engineering phase

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Process of Reserving ODU Analysis by R&D

1. GTS requests for the Cargo Replacement Procedure. [Owner]: Technical Support Dept, GTS

2. The project team requests for the SCM Customer Problem Processing Procedure. The link is provided
as follows: http://w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf/vwAllCaseList?OpenVie w&Start=1 [Owner]: Project team, Technical Support Dept, GTS Note: Write "R&D analysis required" in the E-flow. Then, the quality management sector at Huawei HQs will contact the R&D contact persons. R&D contact person for XMC ODUs: baibaozhi 00126114/huawei R&D contact person for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei 3. Materials Return Request Application E-flow [Owner]: The project team sends faulty units to the local supply chain contact person. Then, the local Delivery and Service Business Dept submits an application and writes down the following information: R&D analysis required; R&D contact person for XMC ODUs: baibaozhi 00126114/huawei; R&D contact person for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei [Note]: The regional supply chain sends faulty units to Hong Kong and provides an R&D contact person. The supply chain personnel in Hong Kong send the faulty units to Shenzhen. Then, guobaowei

WX39009/WX/huawei01 sends the faulty unit to a specific city in China.

Caution: One can know where a faulty unit is by checking the Materials Return Request Application E-flow.
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Cargo Replacement Procedure --- GTS requesting for the Cargo Replacement Procedure
Snapshot: Click:

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Return Request Application E-flow

[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf
Return faulty purchased ODUs to: Wang Zeming (employee ID: 00136337) Address: D5-2-084S, Huawei Tech. Chengdu Research Institute, Tianfu Software Park, No. 801, Middle of Tianfu Avenue, Chengdu, Sichuan Province, China Postal code: 610041 Tel: 0086-28-85340478, 15884486266 (mobile) Return faulty Huawei-Developed ODUs to: Bai Baozhi (employee ID: 00126114) Address: YCA-7B-001, Huawei Tech. Xi'an Research Institute, Yongchun Innovation Park, No. 62, 3rd Technology Road, High-Tech District, Xi'an, Shanxi Province, China

Postal code: 710075

Tel: 0086-29-81872890, 18602920985 (mobile)

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Analysis Process of Faulty ODUs Returned to the R&D Department

Complete a workflow for the faulty ODU to be analyzed. For how to complete the
workflow, see the operation guide in the attachment below. Snapshot: Click:

Note: Be sure to describe the fault clearly.

After completing the workflow, the repair engineer must track the state of the workflow. After the R&D engineer confirms in the workflow that the faulty ODU can be returned for analysis, the repair engineer hands the ODU to be analyzed to the local service parts warehouse, notifies the service parts administrator of performing operations according the return process and the number for the pre-appointment workflow of the ODU. The repair engineer requires the service parts administrator to raise a forward request according to the quantity of workflows of the ODU to be analyzed and the ODU BOM to supplement the field with goods.

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Process of Handling Faulty Purchased (RBW/Comba) ODUs

That Fail in the Engineering Phase Process of Handling Faulty Purchased (RBW/Comba) ODUs That Fail in the Maintenance Phase Process of Reserving ODU Analysis by R&D

For ODUs that fail in the engineering phase For ODUs that fail in the maintenance phase

Process of Handling Faulty Huawei-Developed ODUs (XMC)

Return them to R&D for analysis

Cases (Indonesia)
Complete process of how R&D analysis was reserved for Huawei-

developed (XMC) ODUs that failed in the engineering phase

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Cargo Replacement Procedure --- GTS requesting for the Cargo Replacement Procedure
Serial No., for example, M2010080631 [Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia) [Detailed Approval Log] 01 Basic Application Information 2010-9-1 17:21:24 jipeng 00153940 section 1 submit to section 2(Supervisor Review)bailiqing 00118580 02 supervisor review 2010-9-1 17:24:46 bailiqing 00118580 section 2 submit to section 3jipeng 00153940 03 Issue Resend/Return List 2010-9-1 17:35:40 jipeng 00153940 section 3 submit to section 6(Contract Input)lifangfang 60014740 06 Contract Input 2010-9-2 8:51:05 lifangfang 60014740 section 6 submit to section 7(Contract Coordinator)liqiong WX35453 07 Contract Coordinator Processing 2010-9-2 11:00:58 AM liqiong WX35453 section 7 submit to section 8(Contract Configuration Distribution )liqingping 00154075 08 Contract Coordinator Distribution 2010-9-2 13:44:46 liqingping 00154075 section 8 submit to section 9(Contract Configuration Engineer)zhaofengjun 00156685 09 Contract Configuration Engineer Processing 2010-9-2 15:20:27 zhaofengjun 00156685 section 9 submit to section 10(Intercompany Transaction)jiangyuxia 00119639 10 Intercompany Transaction Processing 2010-9-2 15:31:19 jiangyuxia 00119639 section 10 submit to section 11(Tracking Information)jipeng 00153940 hejinping 00150104

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SCM Customer Problem Processing Procedure

[System Link] w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf

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SCM Customer Problem Processing Procedure

[Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia) [Detailed Approval Log] 01. Create Problem Report Section 01 weidai 00134448 submit to Ikhsan Wahyudie 75158 at 2010-08-24 09:29:00 GMT. 02 Manager Review Section 02 Ikhsan Wahyudie 75158 confirm at 2010-08-24 13:16:20 GMT 02A. Contract Administrator Review Section 02A Siti Romlah WX20124 submit at 2010-08-24 13:17:45 GMT. 03. SCM Service Center Entry wanghaifeng 04. SCM Service Center Investigation & Solution Wanghaifeng 05. Delivery Arrangement Section 03 jipeng 00153940 transfer to wanghaifeng 00146426 at 2010 -08-25 01:26:42 GMT. Transfer Opinion:/. 06. SCM Service Center Distribute to Related Departments for Analysis Section 03 wanghaifeng 00146426 distribute to wanghaifeng 00146426 at 2010 -08-25 01:44:18 GMT. 08. SCM Service Center Comprehensive Analysis & Conclusion wanghaifeng 09. Satisfaction Survey Weidai 11. SCM Service Center Tracking Record Wanghaifeng

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Return Request Application E-flow

[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf

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Return Request Application E-flow

[Applicant]: Indonesia Delivery and Service Business Dept (for example, zhaomingjun47941/huawei) [Detailed Approval Log] zhaomingjun 47941 uploaded attachment 52412479 CES.xls at 2010-08-25 03:57:53 GMT 2010-08-25 03:58:50 GMT: zhaomingjun 47941section 1 submit to section 2 2010-08-26 03:29:17 GMT:wuliang 00157606 forwarded this application to huangyouchang 00154137. Comment: huangyouchang 00154137 uploaded attachment Review List.xls at 2010-08-26 03:47:32 GMT 2010-08-26 03:47:59 GMT: huangyouchang 00154137,section 2 submit to section 3. Comment: 2010-08-26 11:41:34 GMT: Wen Hai Jun 00722423,section 3 submit to section 4. Comment: zhaomingjun 47941 uploaded attachment ODU Packinglist.xls at 2010-08-27 01:38:40 GMT 2010-08-27 01:40:38 GMT: zhaomingjun 47941,section 4 submit to section 5. Comment: need to send by DHL express 2010-08-27 01:47:29 GMT: liupeng 00147486,section 5 submit. Comment (needs to be confirmed by liupeng 00147486) SO PO Return and shipment arrangement Account processing and shipment in Hong Kong Into a warehouse in Shenzhen

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Evaluation of Time Consumption of a Reverse Return Workflow

Time spent in going through procedures in Indonesia: 5 workdays

Including: The GTS hands the faulty ODU to the supply chain and the supply chain submits a workflow for approval and delivers the replacement ODU

Time spent in shipment from Indonesia to Hong Kong: 5 workdays

Handling time in Hong Kong: 3 workdays Total: 16 workdays

Including reception, inspection, account cancellation, and delivery in Hong Kong

Time spent in shipment from Hong Kong to Shenzhen: 1 workday Time spent in in-warehouse in Shenzhen: 1.5 workdays

Including reception, inspection, account cancellation, and in-warehouse

Time an R&D engineer spends in completing a pick-up workflow: 0.5 workdays.

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Reverse Logistic Contacts

[GTS in Indonesia] Wei Dai (ID: 00134448)
[Supply chain in Indonesia] [Reverse logistic contact in Hong Kong] Xiao Junjie (ID: 12530), Chen Shisong (ID:00708312) and He Qiong (ID: 00112209) [Reverse logistic contact in Shenzhen] Chen Pu (ID: 00172764)and Feng Guobin (ID:00154202] [In-warehouse acceptance and cancellation contact in Shenzhen]: Dai Baojiang

The reverse logistic service in Shenzhen does not involve the delivery
Cautio n service. Persons need to be arranged to pick up materials.

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Thank you
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