KM at Icici Bank: Wiseguy
KM at Icici Bank: Wiseguy
KM at Icici Bank: Wiseguy
Wiseguy
ICICI Universe
Floated on Intranet
WiseGuy
Coordination Group
Research Group
HRD
ICICI infotech
Library Staff
The Model
Satisfied Users
WiseGuy Contributions
Creation of a common storehouse of knowledge Online identification of expertise Developed a sense of belongingness among the employees Led to financial savings
Challenges
If the top management is not sold about the necessity for having KM then it will be difficult to emulate success.
Getting people to utilize information on the site Viraaj Shah 421 What the KM group did was to ensure that the Wiseguy contained enough information to be able to catch and retain the interest of a diverse interest group
Thank You!!
Sanam Kothari Siddharth Lahoti 409 Akansha Rathore 416 Sagar Roongta 418 Viraaj Shah 421
Initiating KM at ICICI
Contents of the Portal Discussions Queries Edited contributions Books Training calendar Vendors External and internal reports Events, and Captured offline lectures/presentations
Consequences of Wiseguy
Creation of a common storehouse of knowledge Online identification of expertise Developed a sense of belongingness among the employees Led to financial savings Improved decision making ability Empowered employees Provided for personal skill up gradation Helped plan career movements Provided a platform for recognition of contribution made
Motivation Level- peer recognition, attractiveness of the site, need for reliable information.
Top Management Support- Managements involvement & pressure, recognition from superior for contributing to site.
ROADBLOCKS IN KM INITIATIVE
ICICIs KM IMPLEMENTATION
ICICIS KM IMPLEMENTATION
If the top management is not sold about the necessity for having KM then it will be difficult to emulate success.
An advocate of KM is essential to maintain its importance In case of ICICI, the Executive Director provided the initial thrust and it has been observed that the Chief of the KM Group reports to him directly.
ICICIS KM IMPLEMENTATION
Another problem arises in getting people to genuinely contribute their knowledge
Getting people to utilize information on the site What the KM group did was to ensure that the Wiseguy contained enough information to be able to catch and retain the interest of a diverse interest group
ICICIS KM IMPLEMENTATION
The fund requirement depends on the kind of computer architecture that one proposes to use or has in place, the software needed and staffing requirements of the KM group
HARDWARE
Conclusion
No additional funding requirement & compulsion to use the site.
No model to follow.
In a state of growth and flux. New sections & links being added in the Wiseguy.