Application of MIS in Application of MIS in Knowledge Management Knowledge Management

Presented by Sushil Benedict Lakra, Sushil Minj, Swati Barapatre & Varsha Rani

What is Knowledge?
Knowledge

is justified true belief. K is a fluid mix of framed experience, value contextual information and expert insight that provides a framework for evaluating and incorporating new experience and information It originates and is applied in the minds of knowers. In organizations it often becomes embedded not only in documents or repositories but also in organizational processes, practices and norms. Wednesday, October 16, Knowledge is information in action.
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Knowledge

Knowledge is the ability of a person/organization to understand the situation and act efficiently. It involves- abstraction, understanding and speculation. IC (intellectual capital component) structured text and numeric form and has commercial and economic significance. K is built out of information exchange between internal and external business world.
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Patterns of Knowledge Creation

1.

Tacit-to-Tacit: Sharing of tacit knowledge by one individual to another through face-to-face contact.

2. Explicit-to-Explicit: When individual combines discrete piece of explicit knowledge into a new environment and opinions from different parts of the organization. 3. Tacit-to-Explicit : This extends the organizations knowledge base on codifying experience, insight or judgment into a form, which can be reused by others.
4. Explicit-to-Tacit: When one begins to internalize new or shared explicit knowledge and then uses it to broaden, extend and rethink their tacit knowledge. The real challenges in knowledge management occur in the last two patterns of knowledge creation: going from tacit-toWednesday, October 16, 2013 explicit and explicit-to-tacit. XIDAS, Jabalpur 4

Types of Knowledge
Explicit knowledge

Implicit (Tacit) knowledge

Formal or codified Documents: reports, policy manuals, white papers, standard procedures Databases Books, magazines, journals (library)

Informal and uncodified Values, perspectives & culture Knowledge in heads Memories of staff, suppliers and vendors
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Knowledge Process

Define, capture, manipulate, store and develop. Develop IS for knowledge creation. Design applications for improving organization's effectiveness. Create K set (intellectual capital to increase value of the organization. Keep IC continuously on upgrade to use it as a central resource. Distribute and share to concerned
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Knowledge Creation Process

1 Identifying

Collecting & Sharing 3 Selecting 4 Organizing and storing 5 Sharing 6 Applying 7 Creating
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Knowledge Building Model

Business Oppression (Work Place) Internal Operation Web Technology RDD External World

Day to day Work

Extracts Inputs

Judging Learning Innovating Improving Formalizing Design Storing

Extracts

Inputs

Creates Knowledge and IC Patents & KBD XIDAS, Jabalpur Learning Systems

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Forces Driving KM Initiatives

Driving Force

External Cut Throat Competition Insistence on Customization Continuous Tech-break Through Changing Capabilities of Business Partners
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Internal Pressure to Increase Effectiveness Understanding of Cognitive Behaviour Need of Knowledge Intensive Work Need to Move to Sharable Intelligence
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KM System: A Conceptual View

Input

Process

Output

1. 2. 3. 4. 5. 6.

Information Principles Practices Model Experience Wisdom

1. 2. 3. 4. 5. 6.

Modeling of. Knowledge Creation. Testing. Use of Algorithms. Create IC

1. 2. 3. 4. 5. 6.

Knowledge Assets IC. Effective Behav. Application Guidance

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KMS: Physical View of KMS

Data Capture Information Processing Application of Principles & Practices Problem Solving Modles

Process for K Components & Intellectual Conceptual

Problem Solving Experience, Wisdom

Tools for Modeling

Knowledge Assets IC Expert System

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Some fact about KM comments 1. 1. Reduces problem-solving time in routine and nonroutine situation. 2. No, it is additional 2. KM an additional function extended effort on and a high overhead. existing system but no significant increase in overhead compared to benefit. 3. KM requires substantial 3. K for operation and investment in hardware tactical effectiveness and software. does not need additional Wednesday, October 16, 2013 XIDAS, Jabalpurinvestment 12 Facts K leads to more additional work.

Facts

Comments

4. People do not like to share K, 4. Resistance but it can be very specially which gives managed with other incentives to power to organization. people to share. It is temporary problem. 5. K is secret formula & process, 5. K is different, diagnostics, problem solving, decision cannot be shared as it confidential and inaccessible to making. all. 6. Information set, once 6. Todays K is a general K of declared as K persists forever. tomorrow. 7. KM is a static system. 7. Dynamic to handle K obsolescence. 8. It is an analytical information. 8. K has the capability, understanding, and permitting to handle different situation.
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Journey to Knowledge
Particulars Data Information Knowledge

Made of Carriers Usage

Events/Results Transactions Representation

Trends/Projection, Analysis Graph/Patterns Frames Viewing, Decision Making

Human interaction

Observation Interaction
Archiving for use

Forecasting, Judgement

Expertise Learning &acquisition Modeling, inferring, Application, usages Experience upgradation

Purpose

Performance Management

Strategizing Bz moves

Process

Automation through IT

System Design for Information Products

KM Process and System

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Knowledge Identification
KMS

Identification of K. Definition and Categorization

Knowledge Generation

Knowledge Delivery

Processing Acquisition
Manipulation and Modeling Creation of KDB

Access Control

Surveying and Locating Build K Structure

Application Methods

Storage and Security

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KMS Architecture
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Knowledge Generation

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Value to Organization Repositories

Best Practices Reports Documents

Active Knowledge Transfer Organizational Learning Decision Making Tools Profiles for Customization Pushed Reports & News
Expert Knowledge Base Contact Links

Presentation Slides
Tips

Expert Assistance as Needed

Communities of Practice Index

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Collaboration XIDAS, JabalpurTools

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Tools for Knowledge Management

KM deals with K generation, K codification, refinement and K transmission.
DB management tools Data warehousing Data management and seeking K through SQL queries. Business information creation & using Data Mining Tools to seek K on different views. Recording standard process as an explicit K for use in the organization.

Process modeling & management tools Workflow management Search engine Document management

Recording process of workflow as an explicit K for group workers. Locating specific information through search algorithms. Like Lotus notes.

Wednesday, October 16, 2013 XIDAS, Jabalpur Web based tools www. eloquent.com, www.infoseek.com, www.semio.com

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Approaches to Develop KM System

Knowledge

Information Conventional: Data to Knowledge (untested) Data

Action Refined: Result to knowledge (tested) Result

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Role of KMS

Explicit

Knowledge Definition Knowledge Holding Individual

Tacit

Knowledge Finding Knowledge Validation

Database
Knowing Holding
Set Write Context

Team Knowledge Validation Cost Benefit Utility Knowledge Generation System

Code

Database

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Knowledge

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Success of KMS
1. 2.

3.
4.

When developers and users recognize and appreciate the barriers in the system application. People in the organization Management of the organization Organization structure Knowledge itself.

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Categories of Artificial Intelligence System

Artificial Intelligence System

Natural Language Uses Native Language Knowledge Applies Language Reading

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Expert Uses Knowledge Applies

Perception Uses

Size, Shape, Image, Voice Applies Sending Abilities for Reasoning

Human-like Reasoning

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Knowledge based Expert System

a.

b.

Prerequisites for building KBES A person with the ability to solve the problem with knowledge-based reasoning should be available. Available expert should be able to articulate the knowledge to the specific problem characteristics.

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Knowledge based Expert System

User Control Mechanism

Knowledge Base

Inference Mechanism

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Semantic Networks

Semantic - Knowledge represented on the principle of predicate functions and the symbolic data structures which have a meaning built into it. A semantic network is a network of nodes and arcs connecting the nodes. Node an entity Arc association with a true and false meaning built into. The association and meaning uses the principle of inheritance.
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Semantic Networks
Design Table Made of Kitchen in Table in Drawing Room Writing Table Big Steel

Small

Made of

Laminated Wood

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Frames

Put the related knowledge in one area, which is an organized data structure of a knowledge. It consists of slots representing a part of the knowledge.
Slot: Symptoms Value (Temperature more than 80 degree) (Water Boiling) (speed retardation) Slot: Inspection Value (Check water level) (Check oil in Engine) (Check Carburettor) Slot: Treatment Value (Stop Engine and Drain Water) (Start Engine and Pour Cold Water) (Adjust Carburettor)
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Rules

A rule is a conditional statement of an action that is supposed to take place, under certain conditions. Constructed on if then. e.g. If an item is made of tungsten Carbide then the item is excisable.

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Inference Mechanism

IM is based on the principle of reasoning. Reasoning is based on goal driven. Backward Chaining to goal goal driven. Forward Chaining to goal data driven.

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Benefit from Knowledge Management

Continues Improvement of Service delivery

Managing intellectual assets helps reduce

KM Helps to

Global Sharing and Teamwork

The relearning of ongoing service skills and competencies Wednesday, October 16,
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Capture of knowledge as assets of the company

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Need of Knowledge Management

The underlying factors have much relevance to create KM as they help in the following: 1. To enhance users satisfaction, 2. To interact and retain new information seeker, 3. To increase public faith in the organization, to strive, meet and manage needs of user community, 4. To be able to justify he spending of funds allocated to the organization/library and information center by the parent body,
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Cont
5. Recruiting the best people for the job, 6. Exposing professionals to the complexity of real problems to stimulate and cultivate professionals know how to retain professionals to react fast in problem solving techniques, 6. Boost professionals problem solving abilities by capturing knowledge in system and software, 7. Overcome professionals reluctance to share information
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Thanks
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