Prof Ibha Kumar: Under The Guidance of
Prof Ibha Kumar: Under The Guidance of
Prof Ibha Kumar: Under The Guidance of
Name
Ashit Jha Babuli Sahoo
Roll No
U210007 U210008
3
4 5 6
Biswadarshi Shaoo
Biswajit Shaoo Chandan Kr Dey Debajyoti Dasgupta
U210010
U210011 U210012 U210013
You may think youre Polite, but how much do you really know about International Etiquette?
What is Etiquette ?
Etiquette is Expected norms of behavior in a particular situation Business Etiquette Ethical and socially acceptable behavior regarding professional practice or action among the members of a profession in their dealings with each other.
Types of Etiquette
Social Etiquette
Business Etiquette
Netiquette
Dining Etiquette
Telephone Etiquette Office Etiquette Dress Etiquette
But etiquette isnt recognized as one uniform set of standards around the globe
For example, a hand gesture in one country may have the exact opposite meaning in another culture!
Waving is a serious insult in Greece and in Nigeria. A wave goodbye can mean no in Europe, but come here in Peru. OK sign in Brazil is like raising your middle finger in US. Crossing your fingers (good luck) is offensive in Paraguay. Punctuality is expected in Switzerland, the Netherlands, Japan, China and Belgium but you better be at least 15 minutes late in Latin America.
EQ ?
ETIQUETTE QUOTIENT
Quiz-1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?
Quiz-1. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?
Quiz-2. In Saudi Arabia, which is considered a popular gesture of friendship between men?
a high-five holding hands while walking a handshake winking a hug or kiss on the cheek
Quiz-2. In Saudi Arabia, which is considered a popular gesture of friendship between men?
a high-five holding hands while walking a handshake winking a hug or kiss on the cheek
Quiz-3. In Great Britain, tapping your nose indicates that something is:
Quiz-3. In Great Britain, tapping your nose indicates that something is:
4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture?
4. Which of the following is/are associated with death and should not be given as gifts in the Chinese culture?
5. When treating a client to a business meal in China, the most appropriate tipping strategy would be:
15% tip the more the better 20% tip no tip at all 50% tip
Mouth Feet Eyes Arms and Legs Arms, Legs and Hair
Mouth Feet Eyes Arms and Legs Arms, Legs and Hair
Focus Regiones
India
France
Brazil
Japan
Etiquette in
India
Appearance
Formal Business Men suit and tie (jacket can be removed in the summer) Women conservative dresses or pantsuits Casual Business Men short-sleeved shirts and long pants (shorts only when exercising) Women must keep upper arms, chest, back, and legs covered at all times Use of leather products may be offensive
Behavior
Never touch someone elses head. The head is considered the seat of the soul. Be careful with your feet. Feet are considered unclean. Never point your feet at a person. If your shoes or feet touch another person, apologize. If you receive a wrapped gift, set it aside until the giver leaves. Gifts are not opened in the presence of the giver. Business lunches are more popular than dinners. Keep in mind, Hindus do not eat beef and Muslims do not eat pork.
Communications
The official languages are English and Hindi. English is widely used in business, politics and education. Do not thank your hosts at the end of a meal. "Thank you" is considered a form of payment and insults your hosts. The word "no" is considered particulary harsh in India. Refusing a request in a more evasive manner is both common and polite. Never directly refuse an invitation. Instead, use non-verbal cues and indirect communication to voice your disagreement.
Indians appreciate punctuality but may not reciprocate it. Try to be flexible. Make business appointments in the late morning or early afternoon, ideally between the hours of 11am and 4pm. Deadlines should not be rushed! Making decisions is often a slow and thoughtful process in Indian culture. Showing impatience is seen as rude and disrespectful.
Do wait for a female business colleague to initiate the greeting. Indian men do not generally shake hands with women out of respect. Do use titles whenever possible, such as Professor or Doctor. If the person doesnt have an official title, use Mr., Mrs., or Miss and their last name. Dont refuse any food or drink offered to you during business meetings.
Etiquette in
France
France is known as a world center for culture. The French are very proud of their long history and of their roles in world affairs. The French go to great lengths to protect and maintain their culture. For example, the Acadmie Franaise was established in the 1600s to be the official authority of the French language.
French Language
French is the official language If you dont speak French, it is very important that you apologize for your lack of knowledge. However, most individuals in business do speak English.
Communication
The French appreciate conversation as an art form. They frequently interrupt each other, not to be rude, but because argument is considered entertaining. They complain that Americans often lecture rather than converse. As an American, you should be sensitive of the volume of your voice (dont be too loud!) French eye contact is frequent and intense, dont be intimidated!
Appearance
The French are very conscientious of their appearance. One should dress in well-tailored conservative attire Dark colors or patterned fabrics are preferred. Bright colors and glitzy jewelry should be avoided. French men do not loosen their ties or take off their jackets. Such behavior is considered unprofessional.
Punctuality is treated casually French meals are to be enjoyed, not rushed through. Expect for a lunch or dinner to last anywhere from two to three hours! Handshakes are brief and are accompanied by distinct eye contact, yet they arent as firm as were used to. Always shake upon meeting and leaving.
Gift giving as a business meeting is up to the foreigners discretion, however suggested gifts are books and music, as they demonstrate interest in intellectual pursuits.
Brazil
Appearance
Brazilians pride themselves on their attire 3-piece suits means executive whereas 2-piece suits are associated with office workers Women are to dress conservative
Elegant and feminine suits and dresses
ALWAYS have a manicured nails Avoid wearing the combination of green and yellow in any fashion (colors of the Brazilian flag)
Greeting Men shake hands and keep eye contact Women kiss each other on the cheeks, starting from left and alternate If a woman wishes to shake hands with a man, she must extend her hand first Gift Giving Gifts are not required at the first business meeting Instead, buy lunch or dinner Never give purple flowers for they are used extensively at funerals Gifts are opened when received
Behavior
Business Etiquette
Never start into business discussion before the host does; meetings begin with casual chat One may talk about soccer, family, or children Dont bring up the topics Argentina, politics, poverty, religion, or the Rain Forest Prefer face-to-face meetings Communication is informal It is acceptable to interrupt someone who is speaking
Japan
Appearance
It is important to Dress to Impress Men should wear dark conservative attire/business suits Women should dress conservatively, minimal accessories and low heels
Do Avoid the OK sign Dont point Dont blow your nose in public Dont pour your own drink Dont touch someone of the opposite sex in public
Carry plenty of business cards Keep language simple Know habits of the country Use safe conversation topics Understand how to negotiate Appreciate the place of women in international business Learn some simple phrases
THANK YOU