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Chapter 1 Introduction

This chapter introduces organizational behavior as the study of how individuals and groups act within organizations and how their behaviors affect organizational performance. It discusses management functions like planning, organizing, leading, and controlling. Key variables that influence organizational behavior are identified as individual, group, and organizational system factors. Challenges for organizational behavior include managing older and more diverse workforces, responding to globalization, and improving skills like customer service, innovation, and ethics. The overall goals of organizational behavior are to explain, predict, and control human behavior in organizational settings.

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Dipti Purohit
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43 views

Chapter 1 Introduction

This chapter introduces organizational behavior as the study of how individuals and groups act within organizations and how their behaviors affect organizational performance. It discusses management functions like planning, organizing, leading, and controlling. Key variables that influence organizational behavior are identified as individual, group, and organizational system factors. Challenges for organizational behavior include managing older and more diverse workforces, responding to globalization, and improving skills like customer service, innovation, and ethics. The overall goals of organizational behavior are to explain, predict, and control human behavior in organizational settings.

Uploaded by

Dipti Purohit
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Chapter 1 Introduction to Organizational Behavior

OB studies what people do in an organization and how that behavior affects the performance of the organization.

Effective manager vs. successful manager


Management duties

What managers do
Management roles

Management skills

Management functions

Planning
Organizing Leading Controlling
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Management functions

Interpersonal roles
Informational roles Decisional roles

Management skills

Technical skills
Human skills Conceptual skills

Goals of Organizational Behavior

Explain, predict, and control human behavior

The field of OB seeks to replace intuitive explanations with systematic study

What

other knowledge help us understand OB?

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Contributing Disciplines
Psychology seeks to measure,explain, and change behavior Sociology studies people in relation to their fellow human beings

Social psychology focuses on the influence of people on one another

Anthropology is the study of societies to learn about human beings and their activities

Political science is the study of the behavior of individuals and groups within a political environment 11

OB Model

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Dependent variable

Things which will be affected by OB

Productivity

What factors influence the effectiveness and efficiency of individuals Absenteeism is not all bad Having too high employee absent rate will affect productivity

Absenteeism

Turnover

Not all turnover is bad High turnover ratein some degree affect productivity, particularly 4 the hospitality inducstry

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Organizational citizenship behavior (OCB) Job satisfaction


the goals.

No one will want to pick up the slack No one would want to walk extra miles to achieve Unhappy employeeswhat else can you say?

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Organizational citizenship

Discretionary behavior Not part of an employee's formal job requirements Promotes the effective functioning of the organization

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Examples of Organizational Citizenship

Helping others on one's work team Volunteering for extra job activities Avoiding unnecessary conflicts Making constructive statements about one's work group and the overall organization

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Independent variables

Individual variables

Age, gender, personality, emotion, values, attitude, ability Perception, individual decision making, learning, and motivation Norm, communication, leadership, power, politics Organizational culture, HR practices

Group variables

Organization system variables

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Challenges and Opportunities for OB

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Typical employee is getting older More women and minorities in the workplace Global competition is requiring employees to become more flexible Historical loyalty-bonds that held many employees to their employers are being severed

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Responding to Globalization

Increased Foreign Assignments Working with People from Different Cultures Coping with Anti-Capitalism Backlash Overseeing Movement of Jobs to Countries with Low-cost Labor

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Managing Diversity
Workforce diversity organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation

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Diversity Implications

Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity.

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OB Insights

Improving People Skills Improving Customer Service Empowering People Working in Networked Organizations Stimulating Innovation and Change

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OB Insights

Coping with Temporariness Helping Employees Balance Work/Life Conflicts Declining Employee Loyalty Improving Ethical Behavior

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