L3 Project Management1314 (Scribe)
L3 Project Management1314 (Scribe)
Lecture 3
Learning Objectives
Understand the importance of good communications in projects. Describe various methods for distributing project information and the advantages and disadvantages of each.
List various methods for improving project communications, such as managing conflicts, running effective meetings and using templates.
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Performance reporting: Collecting and disseminating performance information, including status reports, progress measurement, and forecasting.
Managing stakeholders: Managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.
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Communications Planning
Every project should include some type of communications management plan, a document that guides project communications.
The people who will receive the information and who will produce it. Suggested methods or technologies for conveying the information.
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Frequency of communication.
Escalation procedures for resolving issues.
Revision procedures for updating the communications management plan. A glossary of common terminology.
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Information Distribution
Getting the right information to the right people at the right time and in a useful format is just as important as developing the information in the first place.
Oral communication via meetings and informal talks helps bring important informationgood and badout into the open.
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Performance Reporting
Performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives.
Status reports describe where the project stands at a specific point in time.
Progress reports describe what the project team has accomplished during a certain period of time.
Forecasts predict future project status and progress based on past information and trends. 15
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The project manager often combines information from all of the lessons-learned 25 reports into a project summary report.
Figure 10-3.
Available at http://www.augsburg.edu/ppages/~schwalbe/templates/
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Summary
The goal of project communications management is to ensure timely and appropriate generation, collection, dissemination, storage, and disposition of project information. Poor communication leads to poor projects