International Strategy: The Case of Fedex
International Strategy: The Case of Fedex
International Strategy: The Case of Fedex
Contents
International Strategies:Strategic Choices Review FedEx Background Information Why a Global Strategy for FedEx ? Conclusion
Standardisation (products/services) Uniform Marketing (homogeneity of customer response to the marketing mix) Large geographical coverage Based on cost reduction strategies (scales economies/Scope economies/Location economies/Learning Curves) Adapted to low responsiveness demand locations
made the express delivery industry) Activity: Express delivery of packages and documents worldwide Third party logistics provider (supply chain solutions) Annual revenue 2007: $ 35,214 (million) Presence in 220 countries and 375 airports 3,3 million package shipped everyday 679 aircrafts (biggest fleet in the industry), 43500 trucks and 15 international hubs 260 000 employees worldwide Main competitors: DHL,UPS,TNT
Total standardisation
Services and delivery methods Very similar demand worldwide/low local responsiveness
ISO 9001 certification Reinforce the standardisation of the FedExs Services worldwide
Marketing Pricing: same prices worldwide Advertising:global advertising campaign Relax Its FedEx
Standard Technology International compatibility of wireless applications FedEx SuperTracker : shipping information available to employees and customers worldwide FedEx e-business website (international standard technology)
Cost Reduction Through Scope Economies: The FedExs Hub and Spoke Network
The optimal combinaison of transport modes (aircraft + train/trucks) allows Fedex to achieve scope economies
International hub
Better knowledge of international routes (gain of time) Decrease of the number of lost packages over the time
Delivery time
1973
2008
Time
Single marketing strategy: significant economies of scale through advertising and R&D
Matrix Structure
Cons: - Generate conflicts Pros: - Does not allow long-term working relationships - Speed up the decision-making - Reduce bureaucracy - More interdepartemental communication
Canada Division
USA Division
Conclusion
Pros: First-mover advantage in its international expansion (since 1984) Core-compentences based at home (no outsourcing) Significant E-business advance of FedEx KEY strengh as Internet reinforces standardisation Cons: Cross cultural problems increase with global strategy management innefective Global strategy increases the FedEx reliance on National regulations (especially towards air regulation)
Regulations have a strong impact on the ability of a company to standardize (Visvanathan and Dickson,2007,p.55)