1 Understanding Business Analyst Role
1 Understanding Business Analyst Role
1 Understanding Business Analyst Role
CRM BA Week
Session Details
Understanding Business Analyst Role,
Basics of BA
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2 Requirement Basics 4 3 Communications and Presentation Skills Functional Design 5 6 3
7 Functional Design 4 Requirement Gathering and GAP Analysis 5 Industry Focus Things to Remember and Practice Assessment 8
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Industry Focus: Telecom/ Pharma How to Approach new assignment & How to carry yourself @ Customer site Assignment presentation
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CRM BA
CRM BA
CRM BA
Whats Going On
CRM BA
CRM BA
BA is kind of role which acts a bridge between the service provider and the client. He assesses the business requirements of the client and proposes solutions. The solutions provided will be more of functional detail than technical.
BA maps the client requirements with the technology that is being used to provide solution. A BA would analyze the client business requirement ,come up with solutions for the challenges faced and then make the development team understand those requirement , so that they can build a product based on those requirements A person The BA role is someone Nurdwould be in a Techno-Functional who required to understand the business requirements, bring them out from whatever inputs the customer may provide and then provide solutions to fulfill them. A BA should also be aware of the technical limitations as well as enablers to provide feasible and achievable solutions. Communication is important to be able to negotiate so that there is a win-win for both customer as well as solution providers.
CRM BA
A Business Analyst is a person who acts as a liaison between business people who have a business problem and technology people who know how to create automated solutions.
Business
IT
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CRM BA
1. Planning
4. Design a solution
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CRM BA
BA Role Overview
High Level Test Strategy and guide Test Plan development Participation in Project Review and Post Project meeting Prepare Training Plan and Conduct Training Preparation of reusable templates, training material Sales / Pre-sales support
Gather > Understand > Analyze customer business requirements Scoping and Phase Planning Impact Analysis and Business Process Change mapping Product Capability and Gap Analysis Develop Functional Solution Guide and Influence Design
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CRM BA
Business Systems Analyst Data or Process Analyst Business Unit Manager Solution Architect Business Information Manager ..and many more!
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CRM BA
Time in Units
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CRM BA
often lack the right skills can have undue project influence can be out of date can act as a communication barrier can reduce stakeholder influence often over analyze can reduce feedback
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CRM BA
Top 6 reasons for project failure which Business Analysis can mitigate
Measure of success for Business Analysts! Target: Zero. BAs scope a project including who is impacted and therefore who needs to be engaged Poorly defined? Open to misinterpretation? Blame the BA! If the project objectives dont matter to the exec, they wont support BA must ensure the exec define SMART measures and targets Measure of success for Business Analysts! Target: minimise. At least the analysis should be planned properly!
Changing requirements
Lack of planning
Urban Wisdom
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CRM BA
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CRM BA
CUSTOMER DRIVEN
TECHNICAL AWARENESS
METHODOLOGY PRACTICES
DOCUMENT REQUIREMENTS
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CRM BA
Essentials for BA
CRM Vertical / Product Specific
Study the CRM Vertical offerings Superficial awareness of core product is not sufficient
Communication
Clear, precise, effective
Industry
Study the processes and painpoints in the industry Be aware of the latest trends in the industry Gather data about Wipro Customer engagements in the industry
Client
Understand the Customer, Google around.. If its a existing Wipro customer, gather information about prior work done and customer specific issues (if any)
Geography
Understand Geographic challenges for IT landscape Know the behavioral patterns in the geography you are visiting
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CRM BA
Must be an outstanding communicator Must understand the SDLC Must enjoy very detailed research and recording Must be skilled at organizing and managing large amounts of information in various forms Must be customer-focused Must be flexible Must come prepared with a toolkit of techniques to elicit excellent requirements
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CRM BA
Having both a Project Manager (PM) and a Business Analyst (BA) is critical to a projects success. Each role provides specialized capabilities that can make the difference between a project that succeeds and one that struggles. The PM and BA each play distinct, critical roles on a project Both have a common ultimate goal, but focus on different aspects to achieve it It is difficult to wear both hats effectively on the same project The roles often intersect but also diverge
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CRM BA
Usually the 1st person assigned to the project Responsible for planning the project and ensuring the team follows the plan Manages changes, handles problems, keeps the project moving Manages people, money, risk Chief communicator of good or bad news to the Business Sponsors and IT Management
Usually assigned to the project after it has started Responsible for bridging the gap between the Business and IT Learn the business inside and out Essentially the architect of effective business systems Job title, definition and responsibilities viewed inconsistently across the industry
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Questions?
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