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TQM

Total Quality Management (TQM) is a management approach focused on quality that involves all departments and employees. The goal of TQM is long-term success through customer satisfaction. It uses tools like control charts, checklists, and Pareto analysis to continuously improve processes. TQM was developed from ideas of quality leaders like Deming and Juran and is now a standard for organizations seeking accreditation like the ISO 9000.

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298 views26 pages

TQM

Total Quality Management (TQM) is a management approach focused on quality that involves all departments and employees. The goal of TQM is long-term success through customer satisfaction. It uses tools like control charts, checklists, and Pareto analysis to continuously improve processes. TQM was developed from ideas of quality leaders like Deming and Juran and is now a standard for organizations seeking accreditation like the ISO 9000.

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eeba_
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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TOTAL QUALITY MANAGEMENT

Presented By : Abhishek Chaudary Anita Satsangi Eeba Afsar Mahek Katiyar Priyanka Singh

INTRODUCTION

Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. The British Standards (BS4778) defines TQM as: A management philosophy embracing all activities through which the needs and expectations of the customer and the community and the objectives of the organization are satisfied in the most efficient and cost effective way by maximizing the potential of all employees in a continuing drive for improvement.

As defined by the International Organization for Standardization (ISO): "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."

EVOLUTION OF TOTAL QUALITY MANAGEMENT

THREE PARADIGM OF TOTAL QUALITY MANAGEMENT


Total Quality Management is composed with three Paradigm : Total It means involving the entire organization:

Employees Management Workers Customers Suppliers Processes Policies Supply chain Product life cycle

Quality : Conformance to specifications Fitness for use Value for price paid Support services psychological criterion

Management

Planning Organizing Directing Staffing Coordinating

AIM OF TOTAL QUALITY MANAGEMENT

To achieve customer satisfaction, cost effectiveness, and defect-free work. TQM focuses on continuous improvement and innovation in all aspects of the business. Its main objective is to help the organization. Adopting TQM as the guiding philosophy of an organization gives that organization a better chance of surviving and, further, flourishing in the present competitive market place.

TOTAL QUALITY MANAGEMENT PHILOSOPHY

Customer Focus Continuous Improvement PDSA Cycle :The PlanDoStudyAct Cycle (PDSA) cycle describes the activities a company needs to perform in order to incorporate continuous improvement in its operation

Bench Marking Employee Empowerment Team Approach

THE BUILDING BLOCKS OF TQM


TQM is a way of thinking about business processes, people and systems to ensure things are done right first time.

Building block of TQM


PROCESSES PEOPLE PERFORMANCE MEASUREMENT MANAGEMENT SYSTEMS

SIX SIGMA

To improve processes such that there are at least six standard deviations between the worst case specification limit and the mean of process variation. To use basic quality tools to manage and improve processes. To standardize the process to assure stable and capable performance.

QUALITY TOOLS

Quality tools

Cause and effect diagram

Flow chart

Control chart

Checkli Scatter Pareto st diagram analysis

CAUSE AND EFFECT DIAGRAM

FLOWCHARTS

CONTROL CHARTS

CHECKLISTS

SCATTER DIAGRAMS

PARETO ANALYSIS

HISTOGRAMS

QUALITY AWARDS & STANDARDS

MALCOLM BALDRIGE NATIONAL QUALITY AWARD

THE DEMING PRIZE

ISO 9000 STANDARDS

The objective of ISO 9000 states that, The requirements specified are aimed primarily at achieving customer satisfaction by preventing nonconformity at all stages from design to servicing. Three new standards: ISO 9000:2000Quality Management Systems Fundamentals and Standards ISO 9001:2000Quality Management Systems Requirements ISO 9004:2000Quality Management Systems Guidelines for Performance

ISO 14000 STANDARDS

Management systems

Operations

Environmental systems

TOTAL QUALITY MANAGEMENT ANALYSIS- TAJ HOTELS

Taj hotels are a part of Indias leading business enterprise, TATA. Taj hotels have 76 hotels, twelve resorts and spas, seven palaces which are spread over in five continents. TOTAL QUALITY MANAGEMENT IN TAJ HOTELS AND PALACES: Service excellence Tata business excellence model (TBEM) International Standards Introduction Customer Feed Back System

CONCLUSION

TQM efforts as bringing a change in culture, attitudes, and beliefs in a sensitive and delicate matter. Problems in implementation are, therefore, to be expected and are universal in nature. However patience and loyal efforts are required to solve these problems. TQM can lead to a drastic change in the productivity of an org. if implemented properly.

SAY NO TO THIS!!!!!!!!!!!!

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