MANAGEMENT LESSONS FROM DABBAWALAS
PRESENTED BY: MITHUN KULKARNI. MBA-I, JKSHIM Nitte Seminar guide: Dr. Sudhir M
NMTBSA-Nutan Mumbai Tiffin Box Suppliers Association
HISTORY CHARITABLE TRUST AVG LITERACY RATE TOTAL AREA COVERAGE EMPLOYEE STRENGTH NO. OF TIFFIN BOXES TIME TAKEN :STARTED IN 1890
(BY MAHADEV BACHCHE)
:REGISTERED IN 1956 :8TH GRADE SCHOOLING :60-70 KMS :5000 :2LAKH/DAY :3HOURS(approx)
ORGANIZATIONAL STRUCTURE
PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURERS DIRECTORS MUKADAMS
DELIVERY PROCEDURE
9.00-10.30 AM- collection of dabbas 10.30-11.30 AM-sorting and arranging 11.30-12.30pm Mukadams resorts dabbas according to area of delivery. 12.30-1.30pm-Dabbas are delivered 1.30-2-00pm-collection 2.00-4.00pm-delivered back
The wow factors about dabbawalas
Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup : Nil. Cost of service -Rs. 300/month Rs. 36 Cr. Turnover approx. No strike Till Date Earnings -5000 to 6000 p.m.
Achievements
Worldwide Documentaries & Case studies Admiration and invitation letter for marriage from Price Charles of England Name in Guinness book of records Registered with Ripley's believe it or not. Projects have been taken up by Premier B- school students.
Achievements
A Book is also published PhD is being done on Dabbawalas.
Management Leanings from Dabbawalas
Time management Simple hierarchy Core competency Minimum reliance on technology. Team work Minimum error-maximum efficiency
Management Leanings from Dabbawalas
100% dedication Ethics, emotions and trust Managing uncertainty Sense of responsibility
Management Leanings from Dabbawalas
Strict code of conduct Cooperation & team work Backup Amicable problem solving Trust and personal approach
Conclusion
Keeping all the mentioned learnings from the presentation any organization can achieve heights of success in the long ru.n
References
http://www.siliconindia.com/news/startups/Mumbai-Dabbawalasand-their-Million-Dollar-Lessons-to-Every-Entrepreneur-nid116684-cid-100.html http://en.wikipedia.org/wiki/Dabbawala http://www.thehindubusinessline.com/industry-andeconomy/economy/article2465251.ece http://en.wikipedia.org/wiki/Six_Sigma http://articles.timesofindia.indiatimes.com/2012-0908/others/33678135_1_teacher-s-day-institutes-indian-hockeyteam http://articles.timesofindia.indiatimes.com/2012-0915/mumbai/33862486_1_western-railway-dabbawalas-luggagecompartment DABBAWALAS Book by Shrinivasa Pandit