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Lessons From Dabbawalas

The document summarizes the history and operations of the Dabbawalas in Mumbai, India. It discusses that the Dabbawalas have been in operation since 1890, currently delivering 200,000 home-cooked lunches daily across Mumbai via bicycle. It highlights their extremely low error rate of 1 in 16 million transactions and world-class Six Sigma level of efficiency despite having little technology or infrastructure. The document concludes that organizations can achieve great success by learning from the Dabbawalas' principles of time management, teamwork, minimum reliance on technology, strict codes of conduct, and prioritizing customer trust.

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0% found this document useful (0 votes)
227 views13 pages

Lessons From Dabbawalas

The document summarizes the history and operations of the Dabbawalas in Mumbai, India. It discusses that the Dabbawalas have been in operation since 1890, currently delivering 200,000 home-cooked lunches daily across Mumbai via bicycle. It highlights their extremely low error rate of 1 in 16 million transactions and world-class Six Sigma level of efficiency despite having little technology or infrastructure. The document concludes that organizations can achieve great success by learning from the Dabbawalas' principles of time management, teamwork, minimum reliance on technology, strict codes of conduct, and prioritizing customer trust.

Uploaded by

mithun107105
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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MANAGEMENT LESSONS FROM DABBAWALAS

PRESENTED BY: MITHUN KULKARNI. MBA-I, JKSHIM Nitte Seminar guide: Dr. Sudhir M

NMTBSA-Nutan Mumbai Tiffin Box Suppliers Association


HISTORY CHARITABLE TRUST AVG LITERACY RATE TOTAL AREA COVERAGE EMPLOYEE STRENGTH NO. OF TIFFIN BOXES TIME TAKEN :STARTED IN 1890
(BY MAHADEV BACHCHE)

:REGISTERED IN 1956 :8TH GRADE SCHOOLING :60-70 KMS :5000 :2LAKH/DAY :3HOURS(approx)

ORGANIZATIONAL STRUCTURE
PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURERS DIRECTORS MUKADAMS

DELIVERY PROCEDURE
9.00-10.30 AM- collection of dabbas 10.30-11.30 AM-sorting and arranging 11.30-12.30pm Mukadams resorts dabbas according to area of delivery. 12.30-1.30pm-Dabbas are delivered 1.30-2-00pm-collection 2.00-4.00pm-delivered back

The wow factors about dabbawalas


Error Rate : 1 in 16 million transactions Six Sigma performance (99.999999) Technological Backup : Nil. Cost of service -Rs. 300/month Rs. 36 Cr. Turnover approx. No strike Till Date Earnings -5000 to 6000 p.m.

Achievements
Worldwide Documentaries & Case studies Admiration and invitation letter for marriage from Price Charles of England Name in Guinness book of records Registered with Ripley's believe it or not. Projects have been taken up by Premier B- school students.

Achievements
A Book is also published PhD is being done on Dabbawalas.

Management Leanings from Dabbawalas


Time management Simple hierarchy Core competency Minimum reliance on technology. Team work Minimum error-maximum efficiency

Management Leanings from Dabbawalas


100% dedication Ethics, emotions and trust Managing uncertainty Sense of responsibility

Management Leanings from Dabbawalas


Strict code of conduct Cooperation & team work Backup Amicable problem solving Trust and personal approach

Conclusion
Keeping all the mentioned learnings from the presentation any organization can achieve heights of success in the long ru.n

References
http://www.siliconindia.com/news/startups/Mumbai-Dabbawalasand-their-Million-Dollar-Lessons-to-Every-Entrepreneur-nid116684-cid-100.html http://en.wikipedia.org/wiki/Dabbawala http://www.thehindubusinessline.com/industry-andeconomy/economy/article2465251.ece http://en.wikipedia.org/wiki/Six_Sigma http://articles.timesofindia.indiatimes.com/2012-0908/others/33678135_1_teacher-s-day-institutes-indian-hockeyteam http://articles.timesofindia.indiatimes.com/2012-0915/mumbai/33862486_1_western-railway-dabbawalas-luggagecompartment DABBAWALAS Book by Shrinivasa Pandit

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