US Medical Billing Cycle
US Medical Billing Cycle
US Medical Billing Cycle
WA MT OR ID WY NV UT CO CA KS MO AZ NM OK KY NE IA WI ND MN
MA VT NJ
NH ME
SD
MI PA OH IL IN WV
NY RI CT VA NC DE MD
TN AR M S AL GA SC
TX LA FL
AK
HI
List of States in US
State Capitals of the United States State Abr. Capital Notes
Alabama
AL
Montgomery
Alaska
AK
Juneau
Juneau is the largest capital by land area. Anchorage is the state's largest city.
Arizona Arkansas
AZ AR
California
CA
Sacramento
The Supreme Court of California is headquartered in San Francisco. Los Angeles is the state's largest city.
Colorado
CO
Denver
Connecticut
CT
Hartford
Bridgeport is the state's largest city, but Greater Hartford is the largest metro area.
Delaware
DE
Dover
Florida
FL
Tallahassee
Jacksonville is the largest city, and Miami has the largest metro area.
GA HI ID IL
Indiana
IN
Indianapolis
In addition to being the second-largest state capital, Indianapolis is also the second largest city in the Midwest.
Iowa
IA
Des Moines
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Kansas
KS
Topeka
Wichita is the state's largest city. Louisville is the state's largest city. Frankfort ranks as the twelfth most populous city in the state.
Kentucky
KY
Frankfort
Louisiana
LA
Baton Rouge
New Orleans is the state's largest city and home to the Louisiana Supreme Court.
Maine
ME
Augusta
Augusta was officially made the capital 1827, but the legislature did not sit there until 1832. Portland is the state's largest city.
Maryland
MD
Annapolis
Annapolis is the third-longest serving capital in the United States after Santa Fe and Boston. Its capitol building is the oldest still in use. It is also the smallest capital by land area. Baltimore is the state's largest city.
Abr.
Capital
Notes
Massachusetts
MA
Boston
Boston is the longest continuously serving capital in the United States. The Boston-Worcester-Manchester Combined Statistical Area encompasses the state capitals of Massachusetts, New Hampshire, and Rhode Island. Lansing is the only state capital that is not also the county seat of the county in which it is situated. Detroit is the state's largest city. Minneapolis is the state's largest city; it and Saint Paul form the core of the state's largest metropolitan area.
Michigan
MI
Lansing
MN MS MO MT
Kansas City is the state's largest city, and Greater St. Louis is the state's largest metropolitan area. Billings is the state's largest city.
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NE NV NH NJ
Omaha is the state's largest city. Las Vegas is the state's largest city. Manchester is the state's largest city. Newark is the state's largest city.
New Mexico
NM
Santa Fe
Santa Fe is the longest serving capital in the United States. El Paso del Norte served as the capital of the Santa Fe de Nuevo Mxico colony-in-exile during the Pueblo Revolt of 16801692. Santa Fe has the highest elevation of any state capital. Albuquerque is the state's largest city.
NY NC ND
New York City is the state's largest city. Charlotte is the state's largest city. Fargo is the state's largest city.
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State
Abr.
Capital
Notes
Ohio
OH
Columbus
Oklahoma
Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee
OK
OR PA RI SC SD TN
Oklahoma City
Salem Harrisburg Providence Columbia Pierre Nashville
Columbus is Ohio's largest city, and the fourth-largest state capital, but the Cincinnati and Cleveland metropolitan areas are both larger. Oklahoma City is the shortest serving current state capital in the United States. Portland is the state's largest city. Philadelphia is the state's largest city. Providence also served as the capital 16361686 and 16891776. It was one of five co-capitals 17761853, and one of two co-capitals 18531900. Sioux Falls is the state's largest city. Memphis is the state's largest city, and Nashville is the largest metro area. Houston is the state's largest city and the previous capital, and DallasFort Worth is the largest metro area. It is the largest state capital that is not also the state's largest city.
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Texas
TX
Austin
State Capitals of the United States State Utah Abr. UT Capital Salt Lake City Montpelier is the least populous U.S. state capital. Burlington is the state's largest city. Notes
Vermont
VT
Montpelier
Virginia
VA
Richmond
Virginia Beach is the state's largest city, and Northern Virginia is the state's largest metro area. Seattle is the state's largest city.
WA WV WI WY
B
C D E F G H I J K
Bravo
Charlie Delta Echo Foxtrot Golf Hotel India Juliet Kilo English Phonetic Spelling
O
P Q R S T U V W X
Oscar
Papa Quebec Romeo Sierra Tango Uniform Victor Whisky X-ray
L
M
Lima
Mike
Y
Z
Yankee
Zulu
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Postal Abbreviations
Word Air Force Base Apartment Avenue Basement Boulevard Building Bypass Center Circle Court Crescent Crossing Department Drive East Expressway Extension Floor Fort Freeway Heights Highway Hospital Abbreviation AFB Apt Ave Bsmt Blvd Bldg Byp Ctr Cir Ct Cres Xing Dept Dr E Expy Ext Fl Ft Fwy Hts Hwy Hosp Word Institute International Junction Lake Lakes Lane Meeting Abbreviation Inst Intl Jct Lk Lks Ln Mtg
Postal Abbreviations
Word Memorial Mount Mountain National Naval Air Station North Northeast Northwest Parkway Place Point River Road Room Rural Route Abbreviation Mem Mt Mtn Nat NAS N NE NW Pky Pl Pt Riv Rd Rm RR
Word
Saint South
Abbreviation
St S
Southeast
Southwest Square Station Street Suite Terminal Terrace
SE
SW Sq Sta St Ste Term Ter
Trail
Trailer Turnpike University West
Trl
Trlr Tpk Univ W
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Details Needed For Medical Billing This may be handled either directly by the doctor or by his staff or by a third party professional medical billing company if it is for a bigger clinic or hospital. Medical billing is a specialized profession today and billing could be a team work process that can involve the following people. Office manager Nurse Receptionist Medical assistant Insurance clerk Medical coders
The medical claim process begins with proper identification and medical coding as all medical procedures and diagnoses have been assigned with codes. The Current Procedural Terminology (CPT) was developed in the year 1966 by (AMA) American Medical Association and it lists medical procedures and corresponding codes. Each medical procedure has a unique code that is listed in a CPT manual. What are the types of details that are required during the medical billing process? They include,
A document called the explanation of benefits (EOB) often may accompany the payment that is received from the insurance or managed care company. This document describes all the details of services covered and not covered. It also mentions all the bills that have been sent to the service provider and the patient. One can also know if the patient has missed out on his annual payments/deductibles to the insurance company making him ineligible for total claim.
Transferring insurance information, patient information and coded diagnosis and treatment information to a standard billing form or format.
Following up with insurers for tracking of payments. Posting credits of payments made by insurance and patients.
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Subjects Covered
Medical Information and the Law. Confidentiality, HIPAA, Malpractice, Fraud and Abuse. The medical claim cycle appointment to payment audit. Insurance Terminology, Insurance Plans. Medical and Financial Documentation: the Chart Notes, the Superbill and the Ledger.
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Subjects Covered
Coding of Diagnostic information (ICD-9-CM coding). Coding of Treatment Procedures and Supplies (CPT and HCPCS coding). Completion of the CMS-1500 claim form data elements.
Subjects Covered
Private Insurance Plans. Government Health Plans (Medicare, Medi-Cal, Tricare, ChampVA) Funding structures: Fee-forservice versus Capitation. Provider contracts. Reading the Insurance Explanation of Benefits.
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Subjects Covered
Write-off/adjustment amounts and balance billing. Coordination of Benefits between multiple insurances. Patient Advocacy. Collections. Job Search strategies.
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Billing Cycle
Patient Appointment:
Suffice to understand that no one gets treatment unless an appointment is created. Even if someone is carried into a medical facility...it's still considered an appointment. And believe it or not, a lot of marketing work goes into increasing the number of appointments by bigger group practices and other medical facilities. If no one knows that a certain doctor even exists, well the number of appoints are going to be pretty low or none.
03 - Eligibility Check:
The reason it's so important is because the doctors office can be given fictitious or outdated info and the provider wouldn't even know until it's too late (weeks or months down the road). One of our clients confirmed eligibility over the phone. So here was a quick equation for us make a decision...the provider attended just 10 patients a day. 10pt Each patients eligibility took only 5 minutes to be confirmed over the phone. 10pt x 5min. = 50min/day The facility treated patients only 5 days a week. Which is an average of 22 days a month. 50min x 22days = 1,100min. were spent on eligibility check a month. Or about 18hrs
04 - Service Rendered:
This is when the patient is rendered medical service by the provider. This step in the cycle is the basis all the other things are done. This makes the patients feel better and treats them for their illnesses.
05 - Billing Work Sent:
All information including: Patient Demographics, Carrier Details, Eligibility, and Service Information is passed up to the biller who at times determines the best coding to be used for service as well as diagnosis to bill to the carrier. If no insurance carrier is involved, the bill is sent to the patient.
06 - Payment Followup:
Now, sending the billing work to the carrier isn't always enough. Sometimes the billing people have ring telephones and knock the metaphoric doors. Sometimes, we have to remind the carrier about the bills and sometimes we have to find out why or how a payment wasn't made or has been delayed. Let me assure you, that this step is "CRITICAL" to any medical billing practice. Poor followup or no followup means a financial toll on the provider. Plain & Simple!
07 - Payment Entry:
Then the day comes when the long awaited payments come in. But now what? First, they are too strangely put together on the paper. And second, there are multiple payments on the same check. But a billing person knows exactly how to enter the payments the way that it should be entered. Remember, the billing person is first part of bookkeeping and accounting staff and then a medical administrator.
At times you'll come across patients with multiple insurance carrier. If that happens, then the steps 5, 6, & 7 are repeated until the balance is zeroed out. We hope you have finally understand the cycle. It's pretty straight forward if you deal with it day in and day out.
Insurance Verification
Insurance eligibility verification is the foundation of the medical insurance billing cycle and it has the power to decide the fate of a claim. At times we dont give adequate significance to doing insurance eligibility verification. We have an impression that certain claims dont require insurance eligibility verification and we fail to foresee the consequences that we would have to face by not doing the verification. When it comes to business, big or small, a loss is a loss. The loss is to be borne by physicians or patients. Even the medical billing companies are at loss if there are delays and denials. To avoid this unpleasant situation, we need to adhere to a better and streamlined process flow which will be initiated by doing insurance eligibility verification irrespective of whether it is an ordinary health plan, PIP or workmen comp Let's discuss about the major issues arising out of non verification of insurance which would lead to denials if not handled appropriately.
1) Verifying the effective date is essential to avoid denials due to expiry of insurance coverage 2) In certain cases, patients primary insurance gets expired and he/she uses the secondary insurance that doesnt cover the ailment in which case the claim will be denied.
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Insurance Verification.....
3) Patient would not have paid the premium and his/her insurance coverage would have expired. It is important for the physician to know this earlier in order to make out payment details from the patient.
4) To find the primary insurance carrier of a patient, it is essential to do insurance eligibility verification.
5) In case the patient is covered under multiple health plans, insurance eligibility verification is essential to avoid wrong billing for a different health plan. 6) At times patient would have changed his/her health plan but would have not informed about the change to the provider. Many complications might arise due to this and it is advisable to do insurance eligibility verification. 7) Certain insurance carriers accept the claim only if it is submitted in the name of a physician who is qualified for that service. 8) At times, when there is a mismatch in the information regarding the primary care physician, claims would be denied. Certain carriers are strict about this and it is essential to do insurance eligibility verification.
Insurance Verification.....
9) The possibilities of claim denial are more when the provider is not in par with the insurance company.
10) Deductibles, co-pays: It is inevitable to check if there are deductibles and co-pay for the patient in order to avoid any confusions with the payment 11) Diseases occurring due to pre-existing conditions like diabetic retinopathy and diabetic kidney disease are not covered by some insurance carriers 12) For certain services pre-authorization is essential from the insurance carriers and if not the claims would be denied 13) Insurance carriers set up visit limits to the insured and incase if the visit limit of the patient has exceeded, then it will not be covered under insurance plan. 14) Some lab services are not covered under certain health plans and the claims are likely to get denied if the lab tests are not done in a preferred lab. Physicians should know this in advance so that he/she can discuss this with patients and decide accordingly. 15) Certain insurance carriers dont provide insurance coverage for routine checkups and it is necessary for the physician to know this in advance 16) At times the health plan possessed by a patient might not provide coverage for certain diseases and the claim would be denied. To avoid such denials, insurance eligibility verification is essential.
Insurance Verification.....
17) In case of workmen compensation, it is necessary to do insurance eligibility verification in order to know who the adjustor is.
18) In workmen compensation, knowing the compensable body part is essential in order to avoid uncertainty with the insurance coverage.
By doing effective insurance eligibility verification, healthcare organizations can avoid losses, delays and reworks. Insurance eligibility verification also saves valuable time by avoiding the unnecessary billing process for a claim which is sure to get denied due to issues with the insurance coverage.
Deductible - How much cost-sharing a patient must pay for medical services, often before the insurance company starts to pay Discharge Hour - Time of day when a patient was discharged
-E-
Enrollee - A person who is covered by health insurance Explanation of Benefits (EOB/EOMB) - The notice received by a patient from an insurance company after receiving medical services from a doctor or hospital. It details what was billed, the payment amount approved by insurance, the amount paid, and the amount to pay -FFinancial Assistance - Assistance for patients who have financial hardship and difficulty paying their medical bill
-G-
Guarantor - The person responsible for paying the patient's bill. Typically, the guarantor is the patient's parent or guardian
-H-
Healthcare Provider - Someone who provides medical services, such as doctors, hospitals or laboratories. This term should not be confused with insurance companies, that provide insurance HIPAA - Health Insurance Portability and Accountability Act. This federal act sets standards for protecting the privacy of patient health information Home Health Agency - An agency that treats patients in their homes
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Insured Group Name - Name of the group or insurance plan that insures an individual, usually an employer Insured Group Number - A number that an insurance company uses to identify the group under which a patient is insured Insured's Name (Beneficiary) - The name of the insured person
-N-
Non-Covered Charges - Charges for medical services denied or excluded by an insurance company. A patient may be billed for these charges Non-Participating Provider - A doctor, hospital or other healthcare provider who is not part of an insurance plan's doctor or hospital network
-O-
Out-Of-Pocket Costs - Costs a patient is responsible for because their insurance does not cover them
-P-
Paid To Provider - Amount the insurance company pays a medical provider directly Paid To You - Amount the insurance company pays the patient or guarantor Participating Provider - A doctor or hospital that agrees to accept an insurance payment for covered services as payment in full, minus the patient's deductibles, co-pays and coinsurance amounts Patient Amount Due - The amount charged by a doctor or hospital for which the patient is responsible Pre-Existing Condition - A health condition or medical problem that a patient already has before receiving insurance. Some health insurers may not pay for pre-existing health conditions Pre-payments - Money a patient pays before getting medical care; also referred to as pre-admission deposits
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Release of Information - A signed statement from a patient or guarantor that allows doctors and hospitals to release medical information
-S-
Secondary Insurance - Extra insurance that may pay some charges not paid by a patient's primary insurance company. Whether payment is made depends on insurance benefits, insurance coverage and benefit coordination
-TTotal Charges - Total cost of medical services -U-
Health Care Financing Administration: (HCFA) The federal agency primarily responsible for administering the Medicare program and federal participation in the Medicaid program.
Health Maintenance Organization (HMO): A managed care plan that offers a menu of Healthcare services to its members by its preferred providers; usually, members prepay for the services to be received through monthly premiums.
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Independent Practice Association (IPA): An HMO contracting directly with physicians who practice in their own private offices and are reimbursed on a fee-for-service basis. Medicaid: A health insurance program jointly funded by the federal government and the states to provide medical care to people who are unable to pay their own medical expenses. Medicare Secondary Payor (MSP): Specified circumstance when beneficiaries are covered by other thirdparty payors and Medicare is the secondary payor. MSP prohibits Medicare payment for items or services if payment has been made or can reasonably be expected to by made by another payor. No-Fault Insurance: Insurance that pays for medical expenses for injuries sustained on the property or premises of the insured, or in the use, occupancy or operation of an automobile, regardless of who may have been responsible for causing the accident. Non-patient Services: Services that are not rendered to a patient seen at the hospital. This typically refers to laboratory tests performed on samples sent to the hospital laboratory from an outside source for processing. Out-of-Pocket Limits: The maximum amount of health care charges for which a patient may be responsible within a specified time frame, e.g., $500 per calendar year.
Part A of Medicare: The hospital insurance portion of Medicare. It was established by Section 1811 of Title XVIII of the Social Security Act of 1965, as amended, and covers inpatient hospital care, skilled nursing facility care, some home health agency services, and hospice care. Part B of Medicare: The supplementary or physicians insurance portion of Medicare. It was established by Section 1831 of Title XVIII of the Social Security Act of l965, as amended, and covers services of physicians/other suppliers, outpatient care, medical equipment and supplies, and other medical services not covered by Part A. Participating Physician: A physician who has signed an agreement to accept assignment on all Medicare claims. Peer Review Organization: An organization that contracts with HCFA to conduct preadmission, preprocedure and post discharge medical reviews and determine medical necessity, appropriateness and quality of certain inpatient and outpatient surgical procedures for which payment may be made in whole or in part under the Medicare program. Pre-existing Condition: A symptom that causes a person to seek diagnosis, care or treatment or for which medical advice or treatment was recommended or received by a physician within a certain time period before the effective date of medical insurance coverage. The pre-existing condition waiting period is the time the beneficiary must wait after buying health insurance before coverage begins for a condition that existed before coverage was obtained.
Precertification: The process of obtaining permission from the insurance carrier prior to performing a medical service. Preferred Provider: A health care provider that has been approved by a health care purchaser (HMO, managed care plan, etc) to offer health care services to its members. Primary Payor: The insurance company whose coverage of the insured individual takes precedence in the payment of a hospital or medical bill when two or more insurers may be responsible for paying the claim. Professional Component: The charges associated with a professional service provided to a patient by a hospital-based physician. Remittance Advice: A statement, voucher or notice that a provider of services receives from Medicare to reflect finalized claims, either paid or denied. Secondary Payor: The insurer who pays, according to its coverage guidelines, any residual balance remaining after another insurer pays the claim. Skilled Nursing Facility (SNF): A specially qualified facility that has the staff and equipment to provide nursing care or rehabilitation services and other health related services. Workers Compensation: Payment for health-related services resulting from employment-related illness or injury. Usually self funded by the employer or funded through a third-party administrator. Working Aged: Employed people aged 65 or over and people aged 65 or over with employed spouses of any age who have group health plan coverage because of their or their spouses current employment.
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