EWA Overview
EWA Overview
EWA Overview
Agenda SAP EarlyWatch Alert What is the SAP EarlyWatch Alert? Executive Summary Benefits Data Transfer Value Proposition Difference SAP EarlyWatch Alert / SAP EarlyWatch Check Monitoring Content Service Procedure Sample Report with Explanations Prerequisites
SAP AG 2007, SAP Active Global Support
Executive Summary
The performance of SAP systems Essential administrative areas of SAP systems Greatly minimize the risk of downtime
The availability of up-to-date data makes it easier for SAP support staff to solve acute problem messages and significantly speeds up the problem processing procedure. This results in even greater efficiency in SAP's support activities. The results of the SAP EarlyWatch Alert are the basis for other SAP services such as the SAP GoingLive Functional Upgrade Check or SAP EarlyWatch Check.
If you display the EarlyWatch Alert in SAP Solution Manager, you benefit from: Higher availability of graphics (on SAP Service Marketplace only a limited selection is available) Concise, central administration, and archiving possible Summary of EWAs and selection of content via Service Level Reporting
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SAP recommends to activate EWA when you connect a SAP system (Satellite system) to your SAP Solution Manager
SAP AG 2007, SAP Active Global Support
What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check?
The SAP EarlyWatch Alert is an automated tool provided by SAP to be run weekly. By using this tool, you can monitor the performance and the administration of each SAP system in your solution landscape. The automatic checks carried out in the EarlyWatch Alert are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check. The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.
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Send EWA Data Implement recommendations
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If red rating automated forward to SAP* Check red rated EWA Report
Collect Data
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Implement recommendations Deliver Services (for example Early Watch) Contact Customer
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Customer
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SAP
* forward also in case of initial connection and every four weeks
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System Configuration
To ensure optimal support of your SAP system, SAP EarlyWatch Alert checks: Hardware Configuration Software Configuration
Performance Overview
The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert: Checks the current workload Identifies the 15 transactions with the highest total response time Provides a history of activity and average response times
Database Performance
The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks: Locally managed temp tablespace If database parameters follow standard recommendations
Database Administration
The SAP EarlyWatch Alert checks: Database growth levels Tablespaces that may overflow in the near future
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Trend Analysis
This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of: System activity Response Time System Operating Hardware Capacity
To help you understand your SAP EarlyWatch Alert report, refer to the sample report. It is located in the SAP Service Marketplace at www.service.sap.com/ewa Media Library
Prerequisites 1/4
J2EE Engine 6.40 in case of Java stack release 3.0D for SAP R/3
For ABAP stack: requires monitoring jobs ot be configured correctly - check by implementing SAP Note 69455, running report RTCCTOOL and following instructions for Java stack: requires Solution Manager Diagnostics to be setup and implementation of SAP Note 976054
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Address special considerations for certain SAP components (for example SAP BI, SAP SCM), database platforms and R/3 releases.
Important Notes Please find here most important notes for service preparation:
SAP Note 91488 - SAP Support Services: Central preparation note SAP Note 976054 SAP EarlyWatch Alert for non-ABAP components SAP Note 144864 - SAP Remote Services: Technical preparation SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) SAP Note 207223 - Activating the SAP EarlyWatch Alert
Additional Information
For additional information, visit the SAP Service Marketplace at www.service.sap.com/ewa
Click Media Library, PDF file Sample Report with Explanation