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The Oberoi Group

Mr. Prithvi Raj Singh Oberoi is the Chairman and Chief Executive Officer of East India Hotels (EIH) Limited, the flagship company of the Oberoi Group. Under his leadership, Oberoi hotels have gained international recognition with the opening of award-winning luxury hotels. He also established The Oberoi Centre of Learning & Development, considered one of the best hospitality training institutes in Asia. The Oberoi Group's business segments include EIH Press, EIH Aviation, and Mercury Car Rentals. Its fundamentals are focused on people, profit, and service to create a great workplace. As its key asset, the Oberoi Group emphasizes talent retention and employee satisfaction through training programs, benefits,

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689 views22 pages

The Oberoi Group

Mr. Prithvi Raj Singh Oberoi is the Chairman and Chief Executive Officer of East India Hotels (EIH) Limited, the flagship company of the Oberoi Group. Under his leadership, Oberoi hotels have gained international recognition with the opening of award-winning luxury hotels. He also established The Oberoi Centre of Learning & Development, considered one of the best hospitality training institutes in Asia. The Oberoi Group's business segments include EIH Press, EIH Aviation, and Mercury Car Rentals. Its fundamentals are focused on people, profit, and service to create a great workplace. As its key asset, the Oberoi Group emphasizes talent retention and employee satisfaction through training programs, benefits,

Uploaded by

Diwakar Prasad
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Our Dharma

Chairman and Chief Executive

Mr. Prithvi Raj Singh Oberoi is the Chairman and Chief Executive Officer of East India Hotels (EIH) Limited, the flagship company of the Oberoi Group Mr. Oberoi is credited with placing Oberoi hotels on the international luxury travellers map with the opening of several award winning luxury hotels in recent years

Mr. Oberoi has been instrumental in establishing The Oberoi Centre of Learning & Development at New Delhi in 1966 Today, this institute is considered amongst the best in Asia

Groups Business Segments

EIH Press

EIH Aviation

Mercury Car Rentals

Our Fundamentals
People

Profit

Service

A combination that makes The Oberoi Group a great place to work.

Our People

People are our key asset

How you treat people reflects the culture of the workplace

The key to excellence is to focus on talent and motivation of the people

Our Perspective
Driving our Mission, Vision and Dharma Retention of Key Talent Employee Satisfaction and Engagement

Hiring the right people

Managing the Talent

Capability Building

Leadership Development

Building Employee Motivation

The Oberoi Group A Great Place to Work

Company Practices
Mission Vision Dharma Recruiting practices The Oberoi Alumni Group on LinkedIn Employee Benefits

Appreciation

Communication

Nurturing Talent

Social Responsibility

Team Hearts and STAR Program Robust Performance Rain water harvesting Minds The Oberoi Millionaire Management System Environment week Round Table Champion program Cross Exposure Heat recovery system General Managers Leading Quality Training Flash Floods in Leh Address Assurance champ International Exposure Tsunami relief in Japan Team Lunch Training Blood Donation Camps Shining Stars Employee Newsletter Appreciation Tree Bulletin Boards/ Notice Boards

Oberoi Centre of Learning & Development

The learning centre of The Oberoi Group is based at Maidens Hotel, Delhi

Oberoi Centre of Learning & Development


Training operations executives through two-year postgraduate diplomas in:
Guest service management

Housekeeping management

Kitchen management

Career path through OCLD


This is the first post Operations Executive
GM Department Head

Supervisors Operation Assistants


Almost 80% of our current General Managers and Senior Management are alumni of OCLD. They are well groomed and inculcated with company standards and values.

Hospitality Industry- India


According to HVS India reports, Indias rank in world tourism arrivals is 41 and India has the potential to be in the top 20. India today, hosts about 5 million tourists annually with the potential to increase to 18 million tourists by 2016. Indias domestic market also is growing with 540 million domestic travelers a year

Manpower Shortage
Over one lakh quality rooms available in India On an average, the room to staff ratio is 1:1.75.

Over 400 projects with over 70,000 rooms in the near future

With more and more hotel projects being announced and the room inventory expected to almost double in the next five years, the demand for trained manpower will rise dramatically.

Key Challenges
Industry attrition rate 25%(Approx)

Survey reveals above half of the hotel graduates are not interested in joining the hospitality industry

Manpower crunch at the entry and junior management levels

Composition of Employees in a hotel


Percentage of Employees

Staff (80%)

Hiring and retaining the Staff is most challenging

Leadership (15%)

Middle Management (5%)

How do we meet challenges?


Performance Management Employee Satisfaction Surveys Personal development targets & need based training Partnering in career planning through mentoring & coaching Team engagement initiatives

INSPIRE

ENERGISE

CARE

Talent Management
Partnered with eCornell (E-Learning Programs) Franklin Covey Workshop

Management Development Program, MDI Campus, Gurgaon


Executive Development Plan

What makes a Great Place To Work?


TRUST

THE OBEROI GROUP


PRIDE CAMARADERIE

Camaraderie
Great workplace is measured by the quality of interconnected relationships that exist :

EMPLOYEES

MANAGEMENT

STAKEHOLDERS

GUESTS

Our Key Initiatives

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